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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chevron Stripe Indoor/Outdoor Rug 4.6 5 333 333
This rug is amazing for my house full of little boys! Not only does this rug look fabulous, it is also super functional. After my boys wiped muddy shoes on it, I took it outside on our driveway and literally washed the mud and dirt away with our water hose. It dried super fast outside in the sun (laying over a lawn chair). It still looks fabulous! LOVE IT! September 5, 2013
Chevron Stripe Rug I ordered the largest size in the Chocolate/Natural color for my covered patio. It compliments my outdoor dining table & feels nice under foot. My only constructive critisism would be that the Natural color is more of a light tan color. I don't know if the other colorways have more of a natural color instead of tan. The pattern is striking & modern & the coloring is beautiful & works well with my decor. Love it! July 3, 2012
I love this rug! Just bought the 8x10 size brown chevron rug. It is really nice! Very true to color, and feels very good under bare feet - not at all rough. I have it in my office and everyone comments on it. Furniture glides right over it and doesn't shift or rumple the rug. I'm tempted to order one in another color for another room, but don't want to overdo the chevron thing. I don't know yet about wear - haven't had it long enough to know how it will hold up, but for the price I paid for such a large rug it would be hard to disappoint. Highly recommend! August 22, 2013
Good product for outside I really like this rug in my porch area. Adds a little "visual class" to outside dining. Coupled with pots of red geraniums- I really like the look. Have been waiting for this rug to go on sale - thanks Ballard Designs for doing just that! September 6, 2013
Very nice rug We bought this for a balcony so it gets wet on a regular basis though dries quickly. I'm impressed with the quality, it's well made and sturdy and pretty too! September 7, 2013
exactly what I wanted Loved the rug. Exactly what I was looking for and the price was great. Great color and quality. September 9, 2013
Love this rug! I have placed an 8x10 in my dining room and the runner in my kitchen. The rugs are great quality and add some fresh modern style to the room. September 5, 2013
Great look I was thrilled when I unrolled this fabulous rug. I stage homes for sale and this is going to be an important neutral piece to build around with its wonderful neutral colors. The quality and thickness was a pleasant surprise as well. Love it. September 1, 2013
Color was a disappointment Lovely outdoor rug. But color looks more grey than blue. Very light & easy to transport. Took it in a recent "Glamping" trip. September 5, 2013
Great rug for the money. I bought the brown and cream chevron. The cream is a true cream. It is softer than a sisal rug. It was so cheap, you can't go wrong. It gives the livingroom that pop that it needed. The thread count is a little less than I thought but that's OK. August 31, 2013
nice rug for the product Durable rug that is well made, especially for the price. We have a cat who loves wool, which means he scratches and destroys natural fiber rugs. This rug is cat resistant! July 20, 2012
This product is pretty and strong. I really like the rug, It looks great in my guest bathroom. September 5, 2013
Excellent outdoor (or indoor) rug! I bought the black/beige version - it's beautiful and crisp with my iron furniture and beige cushions. I just sweep it off when leaves, pine needles fall on it. So far, it's a great purchase. August 31, 2013
Great Outdoor Rug I was pleasantly surprised by how much I love this rug! I was looking at other similar rugs for double the price. It's great quality and adds fun personality to my patio. I already have a few friends planning to purchase one! August 30, 2013
Looks great! Love the way it looks on my tile in laundry room. Wish it was a bit softer but seems to be holding up well. Hides dirt, too! July 16, 2012
So chic for the price! This rug is chic and fabulous at an unbeatable price! I'm ordering more. September 3, 2013
love this chevron pattern I ordered this rug for the chevron pattern but when it arrived I was even more pleased with the neutral gray color and the fact that I can use it indoors and outdoors. Great rug that will hold up to pets and kids! Will probably order another for our guest house! June 9, 2012
love this rug Excellent quality great color could not be happier. September 1, 2013
Great rug!! I love this rug! It fits great under my sink in the kitchen and cleans easily. I have spot cleaned it with water and that works very well. It is also soft to the feet which is very important because of its location. June 13, 2012
Super Stylish I ordered the black/sand runner version of this rug for our kitchen. It exceeded my expectations and I've already received compliments on it. I've also already recommended it to friends who asked where I got it. Love it! June 8, 2012
Love how it looks and functions! I've got two little kids and they are always making a mess under the table, this is so easy to clean! I love the color and the way it looks in my room. June 15, 2012
Great addition to our screened in porch I was a little hesitant to order this because of the price but it was worth every penny. June 16, 2012
Beautiful! Our new rug makes the living room look cozy and contemporary all at once. It's durable and easy to clean, completely worry free. I love it! June 3, 2012
Love it I am obsessed with grey and chevron so this is perfect and so so reasonable! June 14, 2012
Love it We purchased this rug for our dining room. Not only are the dogs' water bowls placed in the dining room, but the sliding door to the back porch is off of this room, so there is a lot of dog traffic. This rug stays looking great, much better handling water, dirty paws and dog hair than the traditional rug we had previously. Functionally, it is terrific but I also love the style. The colors are great and the simple chevron is modern and fresh. August 10, 2013
Great addition to the terrace Great looking rug. Soft, not scratchy, on the feet. Debris sweeps right off. Just took a day to flatten out the edges from being rolled and packaged. Chevron pattern looks great on the terrace. August 22, 2013
Gorgeous accent rug I needed a rug to add interest to my small apartment patio, and this chevron stripe rug was the perfect choice. With the bistro table and potted plants that I already had, it really transformed the look of the patio. It's also an excellent quality rug....I could not be happier with this purchase! August 15, 2013
Second one I've bought! I really love these Chevron stripe indoor/outdoor rugs, they are inexpensive and just great! I bought one for my living room, and a smaller one for a bathroom. Very easy-care and stylish. August 18, 2013
Very pleased with this product My daughter saw this rug in the Ballard Designs catalog and said she would like to have one for the floor in the nursery being made ready for my grandson. I surprised her by ordering it and we are both very pleased. The rug looks to be well made and long lasting. As my daughter and son-in-law also have a 100lb. lab who seems to favor laying on it, this is an important feature! August 8, 2013
This rug looks great in my outdoor screen room. Love this rug. Looks great, substantial. I was a bit concerned...color is more green than I expected ( mineral sounded more steel colored and on line looked like that, so be warned). We will have to see about cleaning as we use it, but after several heavy rains, I am very pleased with the way it responds. August 10, 2013
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