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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chevron Stripe Indoor/Outdoor Rug 4.6 5 334 334
Perfect rug! I bought this rug in chocolate in the largest size for the breakfast room, which is the perfect color brown. It is beautiful, perfect sized, and SO SOFT!! We have had it for about a month and get so many complements on it. I didn't get a pad and don't need it because of the weight of the table and chairs. It lays completely flat and the edges have not curled and do not seem like they ever will, even with rolling the vacuum over/around the rug. Needless to say, I am so happy with this purchase! It brings so much texture and warmth to the kitchen/breakfast area. We bought it in the store as it was sold out online. August 6, 2012
exactly what I was looking for This rug was described as indoor/outdoor, I am using it under a golden colored wood dining room table set. I love the graphic nature of the grey and white, the contrast with the light wood is beautiful. It is easy to slide the chairs on the rug, yet the rug is not slippery to step on. The rug is a little wavy because it was unrolled to install. Hopefully, it will settle down after it lays flat a while. February 23, 2014
Love it! We purchased this rug in the largest size and one in the smallest size for our living room/front door. We have two large dogs who are often coming in the house w/muddy paws and this rug is awesome. You'll see the marks on the rug at first but then as it dries - magic. We had one "oops" on the rug - very easy to clean up and no marks from the urine. Overall, one of our best purchases ever and the #1 area rug we've ever bought. While it's not "soft" it isn't uncomfortable to sit on and we have no worries about spending time on the floor with our dogs or baby. Also - one note - for "oops" on the smaller rugs very easy to hose off in the shower and let dry - one of the best features!! February 6, 2014
Very Pleased I am very happy with this rug. It seems to be wearing very well so far and I bought it to be durable since we have three dogs. I was a bit surprised at the actual color. Based on the catalog picture I was expecting the lighter portion to be more of a cream color, but it is actually a tan. It still works but I am just a bit disappointed. July 23, 2012
Great kitchen rug I use this rug in the kitchen in front of the sink and love it because it's so easy to keep clean and neat. Looks great with my color scheme. February 21, 2014
More outdoor than indoor Not exactly what I expected, I ordered the grey and sand combo for a bathroom: the grey is a nice charcoal but the sand is much darker than the cream pictured and the "sisal" is very obviously polyproplene. Better suited for outdoor or mudroom use not indoor public areas. July 18, 2012
Great addition to our home I have been looking for a rug to go over our newer carpet because my fiancé I feared was going to ruin it where he sits all the time. I wanted something that was large enough and yet cost effective. This was the perfect fit in our living room with size and easy clean up. highly recommend:) February 16, 2014
looking good on my kitchen wood floor I purchased two of these rugs for my wood kitchen floors. They look quite nice! I do have rug pads underneath to protect the wood. I have not washed them yet. February 16, 2014
Good Looking but unclear cleaning instructions. The catalog said clean with soap and a hose, but my friend to whom I sent this said that the instructions said to just use a cloth. It was for a kitchen so I knew it would need cleaning and wanted to be sure to get something easy to clean. Not too happy with the confusion. Otherwise, she said that she loved the look. I hope it holds up. February 11, 2014
Love this! Bought the black/sand to temporarily hide my ugly 60s bathroom floor... And I love it! Makes me want to find a way design it into my new bathroom. Wonderfully tough and beautiful at the same time ;) January 28, 2014
this product looks good but...... I have had this rug for 1 month now and it is still driving me nuts because the corners are slightly rolled up so I have to be careful not to trip on it. The binding on the edge of the rug refuses to lay flat and I have tried different ways to fix it with no result. Because it has been rolled up in a warehouse it has a memory but at this point it should have unlearned and it should lay flat if it was going to. I like the rug itself and it is a pain to return it, but I would not buy another or recommend it for this reason. December 18, 2012
I loved the Chevron Stripe Rug so much I bought two I bought it initially as a runner for my kitchen, and then I had an aha moment that since it's actually an indoor/outdoor rug, I could get another one for my terrace, and so I did. It's a great design element out there. The price was reasonable, and the maintenance is easy indoors and outdoors. January 26, 2014
This rug was a great value for the price. My rug shipped promptly and is actually a bit softer than I thought it would be. The color is true to the catalog picture and makes a nice change in our guest bedroom. January 27, 2014
Great rug I purchased this rug for my sitting room inside my house where there is a great deal of traffic and we have a cat. So far, it is great! It sweeps up fantastic and don't notice the cat hair like I did with my other rugs. The material, even being indoor/outdoor, is not too scratchy. The color is spot on. January 20, 2014
nice rug for a great price We purchased this rug after our dog had destroyed another. We decided to go with the more rugged indoor/outdoor in hopes (fingers crossed) that he doesn't do it again. I love the color of the mineral and ivory chevron- it seems to be great quality at an affordable price. Only complaint is that it comes rolled up and is still after about 3 weeks curved up at the edges. I'm sure it will lay flat with time. I may purchase the runner version of this rug eventually as well- love the chevron stripe! December 16, 2013
Chevron Stripe Rug The black and white design appears to be a brighter white in the catalog than the actual rug. It's got a dirty white look to it and I was looking for white white. I don't really like it and it's also not very soft under bare feet. July 5, 2012
LOVE THESE RUGS! I now have 6 of these rugs (different sizes/different rooms). I have both the gray & black. I live in the deep south & have a pool right off the livingroom through sliding glass doors, I also have 5 cats & a Lab. These rugs add beauty to my home & yet are SO easy to clean & maintain. The smaller rugs I can pick up and hose off. The larger ones I can vacuum easily & I spot clean (hairballs, red wine, & coffee so far) with just water/white vinegar mix. I bought first rugs over a year ago (large under dining room table, med.under the livingroom coffee table) still look brand new. Bought another smaller rug for the veranda between house/pool without damage yet from pool chlorine. Bought 3 more for bedrooms. You can't go wrong, believe me. November 28, 2013
Fraying I love the look of the rug but after just a few weeks the edges are fraying. July 6, 2012
Great rug for great price! I bought this rug for my office. Looks great with my zinc gray walls, white cabinets, and black granite counters. I bought it in the gray/ivory stripe. Great rug for a great deal! June 16, 2012
A perfect rug indoors or out. We are very pleased with this rug. It is not only attractive it does not look or feel synthetic. Feels like wool or cotton. We are thinking about buying another for the kitchen. This one went on our front porch. June 3, 2012
Attractive rug The price was reasonable, the quality is good, and it's very attractive. I would recommend purchasing this rug. June 10, 2012
Great looking / Easy to clean The rug looks fantastic, it's well made, so easy to clean. I use it indoors so I just sweep or vacuum. Crumbs and cat hair disappear and even spills wipe up easily. I bought it on sale so the price was amazingly good. Good looks, good price, well made, what more can you want from a purchase? December 13, 2013
Great indoor/outdoor rug We have two dogs, so we were looking for a durable option for our family room. The Chevron Stripe rug has been great - it's easy to clean, very durable, and doesn't look like an outdoor rug. We chose aqua and we're very happy with it. December 8, 2013
In love! Beautiful rug, excellent quality. Looks just like the picture, it's soft, and very low-maintenance. Highly recommend! December 8, 2013
Have Pets or Kids go for this rug Love this rug..Love the design. Gives my classic furniture a really fun Pop!. My cats have done naughty things to it and it cleans up like new! Its thin like a grass type mat, but thats what I wanted. Easy clean, but stylish. I will order another soon. December 2, 2013
love that it won't fade I am using in a very sunny casual dining area and love the fact that it doesn't fade! The carpet is easy to clean and does not attract dog hairs. Very happy with delivery service and return service, the first color I ordered didn't go well with my furnishings. December 1, 2013
Worth the price I bought this rug on sale and while it's not wonderful, it was a good bargain and will work for the time being. The light color in the "black and cream" isn't really a cream color. It is much more gray or taupe than cream. Because of allergies, I can't have a plush rug that has to be vacuumed so having one that can be taken outside, shook out and hosed off is my only option. I think though that I will probably have another canvas painted rug commissioned to go with my new décor. August 31, 2013
Chevron rug I purchased this rug about a month ago and for the most part love it. It still looks a little wrinkled from the unroll and is on the thin side but it still looks amazing in my dining room. I would buy it again! November 27, 2013
perfect rug for me delivery was faster than i expected...i'm so happy with my chevron rug...have a wooden floor and don't need anything under the rug, the coffee table anchors it to the floor...it's true, the corners are a bit out of shape because it came rolled...but all you need to do is roll it back in the opposite direction to retain its shape...i got the biggest size in black and really works well with my sunflower yellow draperies...i have antigue asian furnitures so the chevron design really added pizazz to the room...the best part is the price, i got it on sale...thanks ballard... November 10, 2013
Versatile and Striking design I was looking for something that would be "pet friendly" indoors that would suitable to use for an outdoor lanai in the future. I wanted something that was stylish over hardwood floors with black leather furniture and golden colored walls. This was perfect and the price was just right, particularly with a free shipping special offer. November 20, 2013
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