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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chevron Stripe Indoor/Outdoor Rug 4.7 5 412 412
Attractive and lightweight. Edges don't stay down. I have the gray & beige color, small, which is perfect just inside my door. Notes: * I like both colors in the rug, but the beige stripe might disappoint another customer by being more tan than cream. * Even with 2 different types of rug pad/sticky rug tape that I'm now using underneath, the edges come up. At least in the small size, the rug just doesn't have enough heft to keep itself down all the way around. Overall, though it won't last for me as long as I'd hoped, for now it looks great and I am pleased with it. August 20, 2012
Durable, good quality and striking appeal I purchased this rug for my daughter for her dorm apartment. It is of very good, durable quality. We added rug skid protection for this rug on hardwood flooring. It is striking and matches her decor perfectly. She is very happy with this product! August 19, 2012
Perfect for our nursery We were looking for geometric print rug that was study enough to be vacuumed often since we have indoor dogs, and this rug is perfect. It is not one of those soft rugs you lay a baby on, but it is one that adds lots of character and is versatile (could go anywhere and be used for foot traffic or just decor). August 19, 2012
Love these rugs!! I ordered 2 rugs to go in heavy traffic areas of my daughter's kitchen (sink and stovetop). They look great and she loves them. August 13, 2012
Great look for a great price! I purchased this rug for my tiny little apartment deck. I love chevron print and it was perfect to match my patio set. It stays clean even with rain and is soft to sit on with the dogs! Love it! August 6, 2012
Perfect rug! I bought this rug in chocolate in the largest size for the breakfast room, which is the perfect color brown. It is beautiful, perfect sized, and SO SOFT!! We have had it for about a month and get so many complements on it. I didn't get a pad and don't need it because of the weight of the table and chairs. It lays completely flat and the edges have not curled and do not seem like they ever will, even with rolling the vacuum over/around the rug. Needless to say, I am so happy with this purchase! It brings so much texture and warmth to the kitchen/breakfast area. We bought it in the store as it was sold out online. August 6, 2012
Classy looking rug I've gotten nothing but comments on how "classy", "fancy", and "trendy" my rug is in my new office. I love it. It really makes the space feel lived in and cared for. August 2, 2012
Looks fabulous! Great quality indoor/outdoor rug. Using in living room and love the bold pattern. Smooth texture under feet. Best of all, it cleans very well (kiddo got sick-just took it outside and hosed it off- it dried quickly too). July 29, 2012
Durable rug, but very lightweight I purchased this rug in the gray color to use in front of our patio door. I wanted a stylish, durable, washable floor-covering for a high traffic area. The color was true to the photo, and it is soft and easy to wash. I used a little dish soap and the backyard hose...It stayed flat and color-true.It is so thin and lightweight, would probably be best for an outdoor patio use rather than indoor. Unless you will be placing furniture on or directly around the rug, it just doesn't have the heft to carry the space. Overall, rug is as advertised. Good buy for the money! July 27, 2012
A trend with staying power I purchased two of the smallest size Chevron rugs in the gray color to use in my kitchen - one by the back door and one in front of the sink. I love this rug! It has the style and softness of an indoor rug and the durability and ease of cleaning of an outdoor rug - the perfect combination! Dirt, stains, cat claw plucks...this rug resists them all. I hope Ballard keeps this rug as a regular stock item. I would love to see this rug offered in a shorter "runner" size (5 ft. length) to use in the bathroom in front of a double sink. A great rug at a great price! July 26, 2012
Just what I needed! I put this carpet in the laundry room and it is the perfect touch! July 25, 2012
Very Pleased I am very happy with this rug. It seems to be wearing very well so far and I bought it to be durable since we have three dogs. I was a bit surprised at the actual color. Based on the catalog picture I was expecting the lighter portion to be more of a cream color, but it is actually a tan. It still works but I am just a bit disappointed. July 23, 2012
I love the look! I am using the chevron run in the dinning room, its sits under an old distressed trestle tablel and on top of dark wood floors. The ocre colored Ikat drapes(Ballard Design) and the chevron rug have really tied everything together and made dining relaxing. July 20, 2012
nice rug for the product Durable rug that is well made, especially for the price. We have a cat who loves wool, which means he scratches and destroys natural fiber rugs. This rug is cat resistant! July 20, 2012
More outdoor than indoor Not exactly what I expected, I ordered the grey and sand combo for a bathroom: the grey is a nice charcoal but the sand is much darker than the cream pictured and the "sisal" is very obviously polyproplene. Better suited for outdoor or mudroom use not indoor public areas. July 18, 2012
Looks great! Love the way it looks on my tile in laundry room. Wish it was a bit softer but seems to be holding up well. Hides dirt, too! July 16, 2012
Cevron Area Carpet .. This Chevron design looks great in a covered screened patio. It goes with Wide Black & White stripe cushions on my wicker chairs and wicker sectional couch. The dynamic is striking. Great fast shipping, as always. July 15, 2012
Fantastic, especially for the price! I love this rug. It is in my dining room and has already been spilled on. The spill came up so easily with absolutely no evidence of a stain. With three little boys and a dog, this rug was perfect for us. Beautiful and such a great price point. July 15, 2012
Get what you pay for We scored the chevron runner for a surprisingly (relatively) decent price. We had planned on putting it in our foyer. Well, it's now in our laundry room. It's thin, a little rough, not as cool looking in person, etc. I mean, for the price it's worth it, I guess, but I just wish we knew what we were getting into prior to the purchase. July 13, 2012
I'm so glad I purchased These are the best rugs. I bought two - the runner, to place along the kitchen counter and the 5x7 for under the kitchen table. These are the perfect alternative to wool rugs in the kitchen as they can be sprayed down with the garden house to remove common kitchen spills. There isn't a sacrifice on style either - the chevron pattern provides a nice kick of design! I love the way my kitchen looks now- so modern, but still very functional. July 12, 2012
perfect spot for new rug This rug added color and a touch of summer to my dining area. Easy to clean and wears well. July 10, 2012
Exactly as advertised. This rug worked perfectly for me as I completed my new more "Summery" look. The chevron stripe was just what I was looking for and the color was spot on. July 9, 2012
Fraying I love the look of the rug but after just a few weeks the edges are fraying. July 6, 2012
Chevron Stripe Rug The black and white design appears to be a brighter white in the catalog than the actual rug. It's got a dirty white look to it and I was looking for white white. I don't really like it and it's also not very soft under bare feet. July 5, 2012
Love it This rug is exactly what I expected and just what I wanted! July 5, 2012
Love this rug! This rug actually looks better in person than in the picture. Very good quality! Chevron stripes are awesome. Perfect addition to my sunroom! July 5, 2012
Chevron Stripe Rug I ordered the largest size in the Chocolate/Natural color for my covered patio. It compliments my outdoor dining table & feels nice under foot. My only constructive critisism would be that the Natural color is more of a light tan color. I don't know if the other colorways have more of a natural color instead of tan. The pattern is striking & modern & the coloring is beautiful & works well with my decor. Love it! July 3, 2012
This rug is just what I needed and expected from the description. I wanted a "summer" rug for my laundry room, and this rug is perfect. It adds a modern touch to my traditional room, which is adjacent to my front hallway. July 2, 2012
Great pop of fun! This rug gives my traditional front entry a fun twist. We get lots of compliments on this rug, it's a piece that gets lots of attention. July 2, 2012
Great pattern, color, softness The chevron rug has rich color, trendy pattern, and softness to the feet - a great new look for a room which is occasionally full of children and grandchildren! Because of the way it will be used, I look forward to keeping it clean (after taking it to the deck!) by washing it with a hose. Hope it lives up to my expectations then. June 28, 2012
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Product:RW211-Chevron Stripe Indoor/Outdoor Rug
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