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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chevron Stripe Indoor/Outdoor Rug 4.7 5 412 412
The picture looks much different than the rug :( This was a first disappoint for me w/ a Ballard Designs product. The chevron striped rug looks faded. I got the black/white one and it looks dingy - I kept it because it was easier to keep than return it. The quality was good but the colors were faded. November 2, 2013
great product and very reasonable Love it! Exactly as pictured and love it being indoor/outdoor so I can clean it easily. October 31, 2013
Great Value and Functionality Needed a new rug for our entryway. We have three dogs so wanted something that could be easily cleaned yet looked good in our foyer. Rug not only looks good, cleans easily, and is very reasonably priced October 31, 2013
Nice Indoor Outdoor Rug I have two of these rugs of which one is in the entry way. They are very easy to maintain. You do need to put a rug pad under them to keep from sliding on a wood floor. The way the rugs are rolled for shipping makes it a challenge to get the ends to lay flat. After receiving, I unroll the rug and then roll them back up in the opposite direction and leave them rolled that way for a day or two before laying them on the floor. The ends lay flatter after doing this. I had someone recently suggest steaming it at the end. Hmmm that may be a good idea also. October 30, 2013
Great rug, great price Color and pattern fantastic! Rug really added to look of our patio. October 28, 2013
This is an excellent product. I love the chevron stripe and when I saw it online with Ballard Designs I knew it would be perfect for my needs. I have recently remodeled my home and now have hardwood floors throughout. This rug is exactly what I needed for my kitchen floor by my sink and stove area. It is thin and washable and pretty. What's not to love ? October 27, 2013
This product looks great. I got it to go in my foyer and as you walk in from the garage. It looks like it will be very easy to keep clean. October 27, 2013
Looks great Just like the picture and looks great on my laundry floor. October 26, 2013
This rug looks great. Love the look and and functionality of this rug. It has held up in several rains already and still looks great. October 24, 2013
Gray Chevron Rug I ordered the gray chevron rug 2 x 3.7 feet. I will be returning it because it is a chinchy looking rug. Very, very, very thin material and the gray looks washed out. October 20, 2013
Great outdoor rug Bought four in 6 ft size. Made one large outdoor rug. Easier to store when four smaller. Did great outside in rain. Stripes and edges look great when all four rugs combined into one huge area rug. October 17, 2013
The product was great! Love it! Loved the rug! It was just what I expected! The price was amazing as well October 17, 2013
As pictured I purchased this in the gray and the color is more of a blue-gray, which is fine for me and it is working well as a front door mat. Stylistically, I only wish the chevron pattern was thicker and bolder, but overall I am happy with it and would probably buy it again. October 17, 2013
Light Weight, but Well Made I have this rug in my walk-in closet and love it. It definitely requires a rug pad to keep it in place, but that also gives it a little "cush" that it needs. No shedding, no maintenance, looks great. October 11, 2013
Love this rug Put this rug in my dining room and it looks great! Can't beat the style and quality for the price. Very happy with my purchase. October 11, 2013
great looking rugs! I bought these for my kitchen and I love them. I did buy the padding for underneath and the rugs do slide off of them at times, but still love the rugs. Maybe some velcro will fix that! October 10, 2013
This rug has great features. I love the pattern and color. The gray is true to the color that you see online and in the magazine. When I unrolled the rug, it took a few weeks to get all the waves out of it (with weights and heavy objects to help the process along), but now it lays flat and it looks great. It's not a tall rug, so I can open my closet door and roll my desk chair over the edge of the rug pretty easily. I haven't put a rug pad underneath it yet, but may in the future. I recommend this product to other customers. October 10, 2013
Beautiful and comfortable! This indoor/outdoor carpet is exactly what I was looking for; perfect for the kitchen floor. It looks beautiful, wipes up easily and feels wonderful on bare feet. And, It laid out flat right away! October 7, 2013
Colors are great in this product. The rug is on my front porch entry. Looks great, I love it. October 6, 2013
Good with Dogs! We've had the runner of this rug in the grey for about 6 months now. It is in a high-traffic corridor where 3 large dogs run in and out of the kitchen. It has stood this test well, and we are also pleased by its stylish appearance. I may by another larger one for our family room. October 5, 2013
Love it! I love this rug! I am using it outdoor under my table near the pool. It really brightens up the space. September 30, 2013
A lot of bang for the buck I have been looking for a chevron area rug for a while but didn't want to spend a lot on something I thought might be "trendy". This indoor/outdoor style is perfect for my kitchen because spills wipe right up. The color is true to how it looks online and in the catalog. I am happy with the product, but even happier with the price. September 29, 2013
Great rug! I am using mine indoors, one in the kitchen and one in the laundry room. Love the look/color. Seems stain resistant so far, yet haven't had to really get anything off. Seems suitable in high-traffic though. Good price too. September 27, 2013
Great price for good quality rug I bought the runner as an entry from my garage. I am completely satisfied with the look and quality. It is thin like an indoor/outdoor rug and easy to clean. The end curled up a little from being so tightly rolled up but I used rug tape and taped the whole thing since it slides on my hardwoods. September 26, 2013
Love Love the rug great price need to order large one now. September 26, 2013
Well worth the price This rug is excellent quality and compliments my office color scheme quite well. Also the corners do not curl and the rug maintains its placement. I am pleased and look forward to making another selection from the rug selections offered. September 25, 2013
Love the chevron stripes indoor/outdoor rug Watched this rug for a while and when it went on sale it was too good to pass up. I put this under kitchenette dining table on hardwood floor and it looks great. The only downside was that it has a slight ripple along one side, but for the price I can live with it. If it doesn't eventually come out, I may move to patio. If anyone has had the same problem and has suggestions to straighten out the ripple, I welcome suggestions. September 25, 2013
Chevron Stripe Indoor Rug Very good quality. I put it on our deck, but liked it so well that I moved it to the laundry room. September 25, 2013
Good value. Nice rug. Got this rug for my craft room and it works great! Took a couple of weeks for the folds from shipping to relax. At some point, I might even move it to the porch. I would recommend this rug to anyone who wants a flexible rug for any room! September 25, 2013
Good value. I use this in our family room that we share with 3 cats. They don't claw it and it vacuums easily. September 23, 2013
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Product:RW211-Chevron Stripe Indoor/Outdoor Rug

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