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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 465 reviewers.
Rated 5 out of 5 by love it great quality, color is true to picture (orange). looks great in my mudroom. just ordered two more in different styles for our patio. with a dog, baby, husband, love that you can hose these down. October 29, 2014
Rated 5 out of 5 by Great look, very durable I have the large grey rug in my living room and it still looks new after almost a year. I just bought another for my office. GREAT Value! October 27, 2014
Rated 5 out of 5 by great rug I purchased two rugs for outdoor use and I couldn't be more pleased. Great quality and has held up to rain quite well. I get a lot of compliments on the rug. October 19, 2014
Rated 4 out of 5 by Great rug for the price Just what we needed for our foyer. Was concerned about the creases when we initially unrolled it but they all went away after a day or so. October 18, 2014
Rated 4 out of 5 by Perfect for a high traffic area I needed a more casual rug in our family room. Between kids, friends, the dog...well, this fits the bill. Although it had a strange smell the first few days after unwrapping it that quickly dissipated. This rug has stopped me from fretting when someone drops something on the rug or forgets to wipe their feet before walking on it - clean up is a breeze. October 17, 2014
Rated 5 out of 5 by Nice! I bought the black/ivory for my screened in porch. It is a nice accent without being too busy. October 16, 2014
Rated 3 out of 5 by There out of four isn't great... I love the design and durability of three of my four new Ballard rugs, but one just won't lay flat. We trip over it constantly. I tried weighting it, wetting it, taping it... all to no avail. October 13, 2014
Rated 5 out of 5 by This product is perfect for my laundry room. I would definitely order this again for another room. October 13, 2014
Rated 5 out of 5 by Great Price, Superb Value I purchased this as a front door runner. Perfect size for the space I needed. Pattern added texture to the area & some fun. Thin, which is good - because I have three doors that open in this space & the rug doesn't interfere with their function. Recommend a rug pad underneath. Vacuums nicely. Speedy shipping too! October 12, 2014
Rated 5 out of 5 by Very happy with purchase of outdoor rug for indoor use Very nice rug, needed for indoor use under busy kitchen table. I am very happy with it. Am ordering another one for family room. I don't like to be unhappy with kid and pet problems and rugs. This really has been perfect for my high traffic area. It looks nice and is easy on bare feet. October 9, 2014
Rated 5 out of 5 by Chevron indoor outdoor rug Love it! Only issues was some of the edge unraveled slightly. That said, still a great buy. October 6, 2014
Rated 5 out of 5 by Quality Rug I have purchased several of these indoor/outdoor rugs. Very nice quality and easy to clean. I will be using the chevron stripe rug as a bath mat that matches my chevron stripe shower curtain. October 5, 2014
Rated 5 out of 5 by Classic Quality We just finished a remodel and the perfect addition to our beautiful wood floors are the chevron runners. Loved them so much that I purchased a 5 x 7 for the eating nook and then 3 additional runners. Quality, service and prompt delivery-thanks again Ballard Designs! October 4, 2014
Rated 5 out of 5 by love the chevron stripes! this rug had just the right look for my covered patio, which gets used as an outdoor room almost all year long here in Northern California. I think it has an "alternative zebra" look, as I'm not into hides, etc. but like the crisp look. I bought the grey/sand & it goes beautifully with my weathered outdoor look. The price was super, so I bought 2 smaller sizes, too! October 3, 2014
Rated 5 out of 5 by indoor/outdoor rags WE have 2 of these that we use in an area where we constantly walk from the outside to the inside. They have done a wonderful job of protecting our new carpet. I just bought another one to use in front of a door that also gets traffic. We think they are great! September 28, 2014
Rated 5 out of 5 by Looks terrific! This is the fourth runner which we have purchased from Ballard for our home. We have two in the long hallways to protect the hardwood (hint: be sure to buy a true rubber pad, especially if your hardwood floors have been refinished). Recently bought another to run along the sink/cabinet wall in our new kitchen, and the most recent one to use in the mudroom,as one comes in through the garage. All the rugs look so nice and are super easy to clean...even spilled blueberries have come off the rug in the kitchen. Can't beat the price, especially when they are on sale! September 27, 2014
Rated 5 out of 5 by Perfect for my porch. I ordered the rugs to use in my kitchen, however, they looked much better on my porch. I am happy with them. I ordered another style for my kitchen and I love those too. September 26, 2014
Rated 5 out of 5 by Love it! I love this rug. It's so much better than I expected it to be. I'm using it in my Living Room and love the way it feels and gives a new and updated look to the room. I've gotten a ton of compliments as well. Color is the perfect sage tone September 25, 2014
Rated 5 out of 5 by Chevron Stripe Rug We needed a rug to protect our children's feet from the heat from our composite deck. I really loved this pattern and decided to take a chance on purchasing a rug online. Wow! This rug looks as good in person as it does on line. It is definitely more of an outdoor rug as it is quite rough but that's fine for our purposes. We had a water balloon toss for one of our girls birthdays and the old balloon pieces melted into the rug under the heat of the sun. I thought it was done. I grabbed the garden hose and it quickly came out. Thanks Ballard for a great product! September 19, 2014
Rated 5 out of 5 by I just received my Chevron rug runner and I love it! The color (dark brown and tan) is classy and it does not have a synthetic shine. I may or may not order a rug pad for the runner, as my entryway, small shoe rack holds it down anyway, and I don't need it to be any thicker in the hallway. I will definitely order more rugs from Ballard. September 9, 2014
Rated 5 out of 5 by Great buy! What a great rug! Really perked up my entry way...thinking I should order one for my living room while the price is still low! I ordered the mineral/ivory....if you're considering this, don't hesitate, you will love it. September 9, 2014
Rated 5 out of 5 by Chevron rug is fabulous I love the chevron rug-I ordered it in Chocolate/Natural for my laundry room. It lies on the floor perfectly flat and is thin enough for the door to pass over it. The design gives the room a wider appearance-which helps since it is so narrow. September 7, 2014
Rated 5 out of 5 by gray and linen color polypropylene rug -- beautiful A small area rug and a runner are perfect for warm weather house entrances. They work beautifully with my floor colors. The quality is excellent. September 5, 2014
Rated 5 out of 5 by Love the look. I have this rug on my covered deck and it really livens up the expanse of cedar decking under a dining set. September 4, 2014
Rated 5 out of 5 by Great rug Love this rug! I purchased the blue color and love how it brought the room together. August 31, 2014
Rated 4 out of 5 by Great looking rug! I purchased this for a new home and haven't had an opportunity to use it, but I will say that it's a great looking rug! It's a little lighter in weight than I anticipated so I will definitely be using an outdoor rug mat with it to prevent it from slipping or buckling up. August 30, 2014
Rated 4 out of 5 by Looks great, feels good! This rug is softer than I anticipated, and the colors are great (I have the grey/sand chevron stripe)! The ends still roll up slightly after two weeks on the floor. I can't comment on durability as we haven't had it long, but it does seem well-made and I feel fairly confident it will hold up. August 29, 2014
Rated 5 out of 5 by Best rug I've ever owned! I saw the identical rug in a catalog, in a different color, and new I had to have one ... and it's perfect! The color, quality, overall look, is just exactly what the room needed. I have already sent your catalog to a friend and told her to check it out for her place! Thanks! August 27, 2014
Rated 5 out of 5 by Why aren't all rugs made like this? So many things I love about these rugs: They have no pile to hold dirt. They wash clean with a hose. They are not made by slaves and/or children. They come in styles for every taste (I like the chevron). They lie flat and don't make a tripping hazard. They come in gray. In spite of being plastic they feel rather nice underfoot. They are SO well priced. They last. I find that they do not need a rug pad, in our house. I have purchased five for different rooms and entryways and just love them. August 22, 2014
Rated 5 out of 5 by The Wait Was Worth It! Very nicely made and color was true to the photograph. I have this rug in beige and cream and black and cream and I love both of them. August 20, 2014
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Product:RW211-Chevron Stripe Indoor/Outdoor Rug

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