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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Chevron Stripe Indoor/Outdoor Rug 4.7 5 375 375
Great rug! Was a little hesitant to buy this as it was stated as an indoor/outdoor rug. Most rugs I had looked at in a store were on the "plastic-feeling" side. I wanted to put this runner in my kitchen but didn't want anything plush. Once I opened the package, I knew it was perfect. It is soft and has been very durable so far. It was a great buy. October 3, 2012
Love it! Bought this for my family room and I love it! We have boys and dogs so the durability was the reason for purchasing. Not only is it durable but very high-end. The grey color is beautiful with the cream accent. Paired with my brown leather sectional- a winner!! September 30, 2012
Love it! This rug is just the perfect finishing touch for my screened porch. Everyone who sees it raves! September 26, 2012
Good Rug, Looks Cool but edge frayed quickly I picked this rug because of the colors and the cool but not overpowering pattern. We use it indoors in our dining room. It looks great in the space and am assumming will clean up well since it's an indoor/outdoor rug. However the side that gets all the foot traffic is fraying (we've only had for 2 months) The other side is perfect. I hope the rug holds up since for the price it's a great piece. September 24, 2012
Outdoor rug for my deck I have had the chevron outdoor rug for a couple of weeks. I bought the gray and sand color. it goes so well with my deck which is gray. The pattern creates movement on an otherwise flat surface. It cleans well with a hose and seems to dry quickly. It is a great value for the money. I bought a second smaller size for another seating area on the deck. September 22, 2012
Good quality, greast price I would reccommend this rug, it is durable, nice royal blue color. September 21, 2012
Love it! I am using one 5x7 and two runners at my front and back patio doors. Wonderful! They look very nice - expensive - despite the material being durable indoor/outdoor, which is a requirement for our busy family. The pattern is on-trend, and the colors are beautiful. September 19, 2012
Chevron rug Love, love, love the chevron rug. It looks great in my tiny dining area. September 16, 2012
Great purchase! I purchased this rug for my outdoor living room and it looks awesome. The pattern really adds visual interest of the space and I couldn't be more happy. This rug was on back order and well worth the wait. September 16, 2012
Excellent value I love this rug in our family room! The blue is brighter than some of the pictures show, but for me that is not a problem. Very soft to walk on and a great color splash under our brown sectional. Highly recommend! September 15, 2012
The indoor/outdoor rug works well in my busy kitchen and looks great! The indoor/outdoor rug works well in my busy kitchen and looks great! September 13, 2012
Perfect for the patio or kitchen This is a perfect rug for my kitchen. I can be a messy cook at times so I was happy to see that spills and drips clean off very easily. The colors were exactly what I expected. I do wish the stripes were wider which would give the rug a bolder, high-end designer look. September 12, 2012
Great Rug for the Price I love my new rug! It is exactly what I thought I was getting. Because of the way it was folded during shipping it did take a few days for the creases to work out, but those are long gone now. It's a great addition to my high traffic entry way. September 11, 2012
Great look and good value for current trend Looks great in busy family dining area and cleans easily. September 10, 2012
Great rug. Good Style, cleans easily I bought this rug for my informal dining area. This area takes a beating with my two young boys eating most of their daily meals there. The rug really looks stylish, and spills and stains wipe right off. It's a great rug for style and function....and I would say that I am pretty discerning and place style over function more than I should. September 9, 2012
Love the rug Has great texture. Lays flat. Thin, but doesn't affect durability. Great styling. Because of subtle coloring, chevron pattern doesn't overwhelm. September 9, 2012
Chevron Stripe Indoor/Outdoor rug I used this rug on my back screened-in porch and it is absolutely perfect. I ordered the 8X10 black and sand;and could not be happier. It completed my porch project and every time visitors come, they comment on the rug. September 9, 2012
You won't be disappointed This rug is fabulous...I needed a rug that it is easy to clean but I got way more in beauty and style! September 9, 2012
Very attractive This rug is beautiful in my front entrance hall so it's the first thing visitors see,and it is always complimented! September 9, 2012
Great Easy Care Rug I bought two rugs. One for outside the front door and one by the pool patio door. They look great and are really a snap to cleann-just hose them off. I really love them and they are a great product for the price. September 7, 2012
Just Perfect This rug is just perfect! I have it in my family room and it ties the whole room together. I purchased it in the largest size and I cannot say enough good things about it. September 4, 2012
Looks perfect... I got this rug for my laundry room and it looks and works perfectly there. August 27, 2012
Cute Rug I purchased this rug in black and sand for my kitchen for my apartment. It is really cute, good quality for the price, and fun. My only complaint would be it looks a bit "brighter" in the picture. The sand is a light brown almost, and the black is a tad faded. I wish it was more of a black and white combination so it would pop a little but more but still a big fan! August 22, 2012
Attractive and lightweight. Edges don't stay down. I have the gray & beige color, small, which is perfect just inside my door. Notes: * I like both colors in the rug, but the beige stripe might disappoint another customer by being more tan than cream. * Even with 2 different types of rug pad/sticky rug tape that I'm now using underneath, the edges come up. At least in the small size, the rug just doesn't have enough heft to keep itself down all the way around. Overall, though it won't last for me as long as I'd hoped, for now it looks great and I am pleased with it. August 20, 2012
Durable, good quality and striking appeal I purchased this rug for my daughter for her dorm apartment. It is of very good, durable quality. We added rug skid protection for this rug on hardwood flooring. It is striking and matches her decor perfectly. She is very happy with this product! August 19, 2012
Perfect for our nursery We were looking for geometric print rug that was study enough to be vacuumed often since we have indoor dogs, and this rug is perfect. It is not one of those soft rugs you lay a baby on, but it is one that adds lots of character and is versatile (could go anywhere and be used for foot traffic or just decor). August 19, 2012
Love these rugs!! I ordered 2 rugs to go in heavy traffic areas of my daughter's kitchen (sink and stovetop). They look great and she loves them. August 13, 2012
Great look for a great price! I purchased this rug for my tiny little apartment deck. I love chevron print and it was perfect to match my patio set. It stays clean even with rain and is soft to sit on with the dogs! Love it! August 6, 2012
Perfect rug! I bought this rug in chocolate in the largest size for the breakfast room, which is the perfect color brown. It is beautiful, perfect sized, and SO SOFT!! We have had it for about a month and get so many complements on it. I didn't get a pad and don't need it because of the weight of the table and chairs. It lays completely flat and the edges have not curled and do not seem like they ever will, even with rolling the vacuum over/around the rug. Needless to say, I am so happy with this purchase! It brings so much texture and warmth to the kitchen/breakfast area. We bought it in the store as it was sold out online. August 6, 2012
Classy looking rug I've gotten nothing but comments on how "classy", "fancy", and "trendy" my rug is in my new office. I love it. It really makes the space feel lived in and cared for. August 2, 2012
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Product:RW211-Chevron Stripe Indoor/Outdoor Rug