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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 45 reviewers.
Rated 5 out of 5 by Good quality The rug was purchased for the kitchen and works very well. I'm happy with the quality. May 15, 2011
Rated 4 out of 5 by Colors were different than shown I didn't realize there was so much gold in the rug, and expected more red, but the rugs are pretty, and I will keep them. Safavieh rugs are well made and I have had them before. May 14, 2011
Rated 5 out of 5 by Excellent quality and looks fabulous. The rug is lovely where I put it. I wish now that I had bought it sooner. Ah, well, better late than never. May 14, 2011
Rated 5 out of 5 by Beautiful, soft colors....excellent quality. No scimpy tufts in this lovely rug! Chelsea has a full loft of soft pastel is perfect in our Williamsburg Colonial home. May 7, 2011
Rated 5 out of 5 by better than the picture I am so pleased with this rug. The craftsmanship is wonderful. The colors of the are as vibrant as the catalog depicts. It's the perfect addition to the room. April 26, 2011
Rated 5 out of 5 by Lovely Entry Rug I am quite pleased with this rug. The colors are lovely and it is exactly the right size for my entry. Shipping time was communicated promptly, and I received it on the day promised. I have purchased Ballard items before and appreciate the number of choices as well as the quality and design in merchandise shown. I live in a metropolitan area and could easily purchase home items in stores, but Ballards is an option I do not overlook. April 15, 2011
Rated 5 out of 5 by Great for my breakfast area I had been looking for a round rug for quite awhile. I was thrilled to see that the Chelsea rug came in round and matched my colors. Getting a swatch of the rug really gave me confidence in the colors before I purchased. April 6, 2011
Rated 5 out of 5 by Beautiful and well made Have you ever come across a product and immediately thought, "this is perfect!". For me that was the Chelsea rug. Upon receiving the hall runner I ordered first, I knew immediately that I also wanted it for the dining room too. A beautiful and well made product like all things from Ballard Designs (truly!). Thanks :-) March 17, 2011
Rated 5 out of 5 by Love this pattern! I purchased the circle shaped rug, and it worked out really nice in my entryway. The pattern is beautiful. Make sure you get a rug pad if you are putting it on a smooth surface. March 16, 2011
Rated 5 out of 5 by Chelsea Rug I purchased the smallest size in the ivory color. I use the rug in a powder room with dark wood floors, and it looks stunning. The rug is thick; the design and colors are just what I anticipated; and I have no complaints. The small rug needs a rug pad to keep it from slipping. March 16, 2011
Rated 5 out of 5 by I love it! Had order this same rug in 3X5 for the bedroom several years ago and was so pleased to find you still carried it. After redecorating the bath, I wanted 2 of the 2X3's to coordinate. Beautiful, vibrant colors, and nice workmanship. March 16, 2011
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Product:RR433-Chelsea Rug

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