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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 45 reviewers.
Rated 5 out of 5 by Great for my breakfast area I had been looking for a round rug for quite awhile. I was thrilled to see that the Chelsea rug came in round and matched my colors. Getting a swatch of the rug really gave me confidence in the colors before I purchased. April 6, 2011
Rated 5 out of 5 by Lovely Entry Rug I am quite pleased with this rug. The colors are lovely and it is exactly the right size for my entry. Shipping time was communicated promptly, and I received it on the day promised. I have purchased Ballard items before and appreciate the number of choices as well as the quality and design in merchandise shown. I live in a metropolitan area and could easily purchase home items in stores, but Ballards is an option I do not overlook. April 15, 2011
Rated 5 out of 5 by better than the picture I am so pleased with this rug. The craftsmanship is wonderful. The colors of the are as vibrant as the catalog depicts. It's the perfect addition to the room. April 26, 2011
Rated 5 out of 5 by Beautiful, soft colors....excellent quality. No scimpy tufts in this lovely rug! Chelsea has a full loft of soft pastel colors....it is perfect in our Williamsburg Colonial home. May 7, 2011
Rated 5 out of 5 by Excellent quality and looks fabulous. The rug is lovely where I put it. I wish now that I had bought it sooner. Ah, well, better late than never. May 14, 2011
Rated 5 out of 5 by Good quality The rug was purchased for the kitchen and works very well. I'm happy with the quality. May 15, 2011
Rated 5 out of 5 by Stunningly Perfect This rug works in so many ways in my dining room from the size, color and overall quality. It far exceeded my expectations. May 20, 2011
Rated 5 out of 5 by We Love it! Very well made and beautiful. The colors are rich, just as they look in the photo. Delivery was prompt. Yes! May 21, 2011
Rated 5 out of 5 by the colors are perfect in my home. I love this rug. Great quality The colors are perfect in my home. I love this rug. Great quality. May 22, 2011
Rated 5 out of 5 by This rug is beautiful. I ordered a 8' round Chelsea rug in black and it was scheduled to be available the beginning of May. Well it arrived the Friday before Easter and that is exactly when I needed it! The colors are not quite what I had expected (red is more like a salmon) but the vibrant colors, black background, and sage edge make for a striking rug and it works well in my kitchen. Beautiful! May 24, 2011
Rated 5 out of 5 by Great This is a very pretty rug. Love it and at a great price. June 2, 2011
Rated 5 out of 5 by beautiful and very nice quality beautiful and very nice quality. It looks beautiful in the room chosen for it. June 9, 2011
Rated 5 out of 5 by Beautiful rug and excellent quality. A real classic! This is my second Chelsea rug, having bought my first one about 5 years ago. The quality remains excellent, however, the border is more brown now than golden. I still love this rug though! It pleases me every time I look at it! I'm so glad that it is still available. June 19, 2011
Rated 5 out of 5 by Beautiful Rug This rug is even prettier in reality. Just what I was looking for. The quality is great, soft and plush underfoot. July 20, 2011
Rated 5 out of 5 by LOVE IS RUG This is the second Chelsea rug I have purchased from Ballard Designs. The first rug was purchased for a high traffic hallway area. The colors and pattern were beautiful and I received many compliments on it. When it was time to purchase a new rug for the same area (after 7 years of wear and several cleanings) I purchased the same rug with the black background for a different look. I love this rug even more. I would recommend this rug to everyone. December 10, 2011
Rated 5 out of 5 by a "WOW" rug! I absolutely love this rug, the colors are vibrant against the black background! December 21, 2011
Rated 5 out of 5 by An elegant touch to our new family room These are the 2nd, 3rd and 4th Chelsea's we have ordered.....love them all! The colors are just vibrant enough to light up the room, but not so bright as to be overpowering. I have blue/green large paisley on the sofas, a soft green on the chairs....the ivory Chelsea plays nicely with everything in the room! April 29, 2012
Rated 5 out of 5 by beautiful accent rug Perfect accent rug in front of my pedestal sink in powder room! July 26, 2012
Rated 5 out of 5 by JUST WHAT I WANTED! I purchased this rug in the round size. It is a perfect rug for just inside the front door entrance. I get many compliments on it! The quality and craftsmanship are obvious, and the price was reasonable considering how well-made it is. August 9, 2012
Rated 5 out of 5 by Thick and plush Bought five to piece together as a stair runner and it came out fabulous. Colors are bright and vivid. December 9, 2012
Rated 5 out of 5 by Love this! It is just what I expected. I get so many compliments on this rug and it adds a beautiful touch to my room. January 3, 2013
Rated 5 out of 5 by Great quality The rug (we bought the runner size) has fabulous colors and is very high quality. We would order it in other sizes if only we needed it elsewhere! It was delivered much faster than they predicted--a nice surprise. January 7, 2013
Rated 5 out of 5 by Very nice runner We are pleased with the quality of this rug. It's a nice thickness and is well-made. March 23, 2013
Rated 5 out of 5 by The floral colors are very bright against the black background. The colors are very rich and deep looking on the black background of the rugs. We purchased 2 sizes - a runner and a medium sized circle rug. They both fit perfectly in our foyer. April 6, 2013
Rated 5 out of 5 by Wonderful! I love it! It's perfect and such incredible quality! October 19, 2013
Rated 5 out of 5 by The perfect rug Excellent quality. Perfect fit, shape & color for my dining room. So far, standing up well to traffic and pets. December 6, 2013
Rated 5 out of 5 by Stands the Test of Time I've had ghe black version of this as a runner in my kitchen (in front of the sink) for over 3 years. I use it in the summer only- as my floors are heated when it's cold, but I am so delighted with the durability and beauty of this rug! I have only spot cleaned it by hand, and it still looks great! It is so dense and well made- adds so much character to my kitchen-a great investment for a reasonable price. June 15, 2014
Rated 5 out of 5 by Love this Rug! Colors are beautiful. Brightens the room. Quality is good. October 26, 2014
Rated 5 out of 5 by Stunning I couldn't believe the quality, color and workmanship for this price. It is so versatile I have put it in my bedroom and now have it in my dining room which is an open space to the living room. It looks terrific with a raspberry rug in the other area. I would absolutely order another one if it came in a square. Do not hesitate to order this rug... April 13, 2015
Rated 5 out of 5 by This rug is as gorgeous in person as it is in the picture... The overall quality is excellent and the colors are true to the picture. It truly could be used in many different areas and settings. I bought the 6 x 9 size to use in my kitchen as it complements all the colors in this room and really "pops" with my black stove and refrigerator, plus covers up the several broken tiles on my floor. A word of caution if you own an indoor cat (or cats) with claws as this type rug (hooked) is a cat-claw magnet. I knew this when I purchased the rug, but loved how it looked so much that I decided to work around that. So... not my most practical decision ever in that regard, but I don't care! Really, it is beautiful... if you love the picture, you will love the rug itself. April 30, 2015
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