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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chelsea Rug 4.6 5 39 39
a "WOW" rug! I absolutely love this rug, the colors are vibrant against the black background! December 21, 2011
I was kind of disappointed I had ogled this rug for easily a year in the catalog and at long last had the perfect spot for it. Some time before I had ordered a sample and loved it. When I received it, there were several black spots in it. At first I thought it was dirt or something, but I'm not sure that it is. It's more like the loop is black and there are several. Since I have the light rug, they stick out like sore thumbs. Since I'm not excited about going through a return, etc., I will probably just live with it. May 21, 2011
Beautiful rug and excellent quality. A real classic! This is my second Chelsea rug, having bought my first one about 5 years ago. The quality remains excellent, however, the border is more brown now than golden. I still love this rug though! It pleases me every time I look at it! I'm so glad that it is still available. June 19, 2011
Chelsea Rug I purchased the smallest size in the ivory color. I use the rug in a powder room with dark wood floors, and it looks stunning. The rug is thick; the design and colors are just what I anticipated; and I have no complaints. The small rug needs a rug pad to keep it from slipping. March 16, 2011
Beautiful Rug This rug is even prettier in reality. Just what I was looking for. The quality is great, soft and plush underfoot. July 20, 2011
beautiful and very nice quality beautiful and very nice quality. It looks beautiful in the room chosen for it. June 9, 2011
LOVE IS RUG This is the second Chelsea rug I have purchased from Ballard Designs. The first rug was purchased for a high traffic hallway area. The colors and pattern were beautiful and I received many compliments on it. When it was time to purchase a new rug for the same area (after 7 years of wear and several cleanings) I purchased the same rug with the black background for a different look. I love this rug even more. I would recommend this rug to everyone. December 10, 2011
The floral colors are very bright against the black background. The colors are very rich and deep looking on the black background of the rugs. We purchased 2 sizes - a runner and a medium sized circle rug. They both fit perfectly in our foyer. April 6, 2013
Very nice runner We are pleased with the quality of this rug. It's a nice thickness and is well-made. March 23, 2013
Great quality The rug (we bought the runner size) has fabulous colors and is very high quality. We would order it in other sizes if only we needed it elsewhere! It was delivered much faster than they predicted--a nice surprise. January 7, 2013
Love it but colors not as vivid as they appear! I'm still going to keep b/c they are gorgeous but the colors are more muted. Still love it. January 18, 2013
Love this! It is just what I expected. I get so many compliments on this rug and it adds a beautiful touch to my room. January 3, 2013
Thick and plush Bought five to piece together as a stair runner and it came out fabulous. Colors are bright and vivid. December 9, 2012
dull faded colors I am very disappointed and the colors are NOT "blushing" and the borders are not "crisp"! I thought by the description and photos that the colors would be more vibrant. The trim color is also not what I thought it would be from the photos- looks dirty but otherwise I know the quality is excellent and it is a very good rug. We are using them as stair runners. December 1, 2013
The perfect rug Excellent quality. Perfect fit, shape & color for my dining room. So far, standing up well to traffic and pets. December 6, 2013
JUST WHAT I WANTED! I purchased this rug in the round size. It is a perfect rug for just inside the front door entrance. I get many compliments on it! The quality and craftsmanship are obvious, and the price was reasonable considering how well-made it is. August 9, 2012
beautiful accent rug Perfect accent rug in front of my pedestal sink in powder room! July 26, 2012
Lovely Entry Rug I am quite pleased with this rug. The colors are lovely and it is exactly the right size for my entry. Shipping time was communicated promptly, and I received it on the day promised. I have purchased Ballard items before and appreciate the number of choices as well as the quality and design in merchandise shown. I live in a metropolitan area and could easily purchase home items in stores, but Ballards is an option I do not overlook. April 15, 2011
Green is not as pictured I purchased this rug as a replacement for a similar rug that I had purchased several years ago. Unfortunately, the greens are not nearly as vibrant as pictured- more of a washed out taupe-sage color. I'll probably keep it to avoid a return, but I'm not overly happy with it. September 30, 2011
Beautiful and well made Have you ever come across a product and immediately thought, "this is perfect!". For me that was the Chelsea rug. Upon receiving the hall runner I ordered first, I knew immediately that I also wanted it for the dining room too. A beautiful and well made product like all things from Ballard Designs (truly!). Thanks :-) March 17, 2011
Great for my breakfast area I had been looking for a round rug for quite awhile. I was thrilled to see that the Chelsea rug came in round and matched my colors. Getting a swatch of the rug really gave me confidence in the colors before I purchased. April 6, 2011
I love it! Had order this same rug in 3X5 for the bedroom several years ago and was so pleased to find you still carried it. After redecorating the bath, I wanted 2 of the 2X3's to coordinate. Beautiful, vibrant colors, and nice workmanship. March 16, 2011
Colors were different than shown I didn't realize there was so much gold in the rug, and expected more red, but the rugs are pretty, and I will keep them. Safavieh rugs are well made and I have had them before. May 14, 2011
better than the picture I am so pleased with this rug. The craftsmanship is wonderful. The colors of the are as vibrant as the catalog depicts. It's the perfect addition to the room. April 26, 2011
Beautiful, soft colors....excellent quality. No scimpy tufts in this lovely rug! Chelsea has a full loft of soft pastel colors....it is perfect in our Williamsburg Colonial home. May 7, 2011
Stunningly Perfect This rug works in so many ways in my dining room from the size, color and overall quality. It far exceeded my expectations. May 20, 2011
We Love it! Very well made and beautiful. The colors are rich, just as they look in the photo. Delivery was prompt. Yes! May 21, 2011
Excellent quality and looks fabulous. The rug is lovely where I put it. I wish now that I had bought it sooner. Ah, well, better late than never. May 14, 2011
Wonderful! I love it! It's perfect and such incredible quality! October 19, 2013
An elegant touch to our new family room These are the 2nd, 3rd and 4th Chelsea's we have ordered.....love them all! The colors are just vibrant enough to light up the room, but not so bright as to be overpowering. I have blue/green large paisley on the sofas, a soft green on the chairs....the ivory Chelsea plays nicely with everything in the room! April 29, 2012
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Product:RR433-Chelsea Rug