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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Check Panel with Valance 4.8 5 91 91
Great Quality Not only is the quality great, the style is great. I ordered two panels about three years ago, and they continue to look as good as the first day I hung them. So when redecorating the master bedroom, I could not find drapes that would match the conforter. Looked for months, then it finally hit me I need those same drapes, only in a different color. These drapes hang beutifully and the colors are always spot on. Thanks Ballard Designs. October 18, 2012
Excellent quality I have been watching these for a very long time just didn't want to spend the money on what I thought would be very casual. They are gorgeous! Wish they offerred them in different fabrics as well. December 15, 2013
Beautiful drapes Drapes are beautiful but the length of the 2 panels were not the same. I will have to take them down during the holidays and hem the one that is to long. Other than that fact (I am lucky that I can sew) I would recomend them. December 13, 2013
Fantastic quality I fell in love with these the moment I took them out of the box. They look as though they were custom made. They hang beautifully and look perfect on either side of my french doors. Received several compliments on them. Great quality fabric. October 11, 2012
Great Value These are a heavy weight lined drape! Looks great like custom made. September 29, 2012
Valance not made according to specs I ordered 8 panels in the toffee color, but decided my room needed more color. I opened one package and hung the panel to see how it looked. I noticed that the valance was not in proportion with the length of the panel. I ordered 108" panels and according to the specs, the valance is supposed to be 20"; the valance on the panel was only 15". Also noticed that they pieced the panel together and the pattern did not match up. I am hoping this is an anomaly, but at the moment I'm not sure I can recommend this product. I may decide on another color and hope that the panels will be made according the specs. October 28, 2013
Excellent The fabric is beautiful and the workmanship is unsurpassed! Love them! May 18, 2012
Great value plus great look! This is my second house for which I have ordered these drapes. Great quality overall. Love the look and design for the price. Easy to order; quick to ship! Thanks Ballards! March 3, 2012
Nice fabric I am very pleased with the product. The drapes hang very nicely. April 4, 2012
Love Them! My drapery panels are perfect - I couldn't be happier! Very well made. Generous proportions. They look much more expensive than they actually were! Love that!! February 24, 2012
Black and cream panels The curtains were exactly what I wanted for my master bedroom. The curtains look great and I was extremely pleased with the quality. February 8, 2012
So unique! We absolutely love the check panels! So worth it!! March 22, 2012
The rich quality and timeless design is decorating at its best. I love them more than I could have imagined. I could not be more pleased, the panels complete my living room in my cottage home built in 1900. Thanks Ballard Designs VL Central California November 19, 2011
The quality for price is terrific! The taylored look, trim, and sturdy fabric weight speak great investment at a modest price. Little to no pressing needed right out of the package. September 14, 2011
Next best thing to custom drapes Next best thing to custom drapes. Great value/quality. July 4, 2011
Love them! I love these curtains. They look like custom made for 1/5th the price. July 6, 2011
I was very disappointed in this product. I ordered two of the Check Panels with Valance and expected them to be well constructed. They are not ! I ordered two Panels and when I got them ironed ( which was a difficult task ) and hung them the Valances were at least 1 1/2- 2 inches different in length. They also had a lot of seams and some fabric flaws. I sent them back and received two replacement Panels. I again ironed them and hung them and decided to keep them because they matched my decor and didn`t look too bad from a distance. However, they really have a lot of flaws. While I did receive a discount, it was not enough to make up for the inconvenience. These Panels are not worth the price !!! August 28, 2013
Great detail! I love the sage check drapery panels I purchased for my bedroom. These are not skimpy panels, they are full and well made. And I love the ribbon detail, valance, and French pleats. Great value! My only complaint is that they don't come in more fabric options. I just ordered the other three color swatches to see if I can use them in other rooms of my home. Also would love to see this same drapery panel offered in solids. Highly recommend! August 22, 2013
Classic and timeless while very Beautiful, hefty fabric with very nice backing. They draped very nicely in our dining room. We are very happy with this purchase. Another win from Ballard ! September 2, 2013
Checked curtains Love the curtains. They hang beautifully and are lined with nice fabric. I will have to hem two panels out of four as they are not exactly the same length. About 1/2 inch. No problem for me....I sew July 29, 2013
The draperies are excellent quality but beware that the pictures of black/offwhite check are really black/tan. You will need anchors for the curtain The draperies are excellent quality but beware that the pictures of black/offwhite check are really black/tan. You will need anchors for the rods because these drapes are heavy and full for a regular sized bedroom window. July 17, 2013
Perfectly wonderful Needed curtains for a lakefront bedroom. These check panels with valance were perfect. They are the spot-on level of informality with good looks. The grosgrain ribbon really makes them "finished". Thanks, Ballard for the 105 inch length. Love these panels! October 7, 2012
Excellent Very well made. Love the heavy weight of the fabric. April 18, 2013
Beautiful! I ordered these drapes for my bedroom and fell in love with them! They are exactly as pictured online. I have since ordered the same fabric to cover a bench in my bedroom and I love that I was able to do that. These are expensive but worth every penny. March 27, 2013
Love Them! The checked panel drapes are lovely. Very nice weight, they hang just right. March 28, 2013
Check Panel with Valance I LOVE my check panel with valance. I ordered several and they look fabulous! They come across as looking country but once they are hung they do not give the country look. Happy! Happy! March 1, 2013
Beautiful & great value I have these in black & white in dining room. Loved them so much I bought the tan & white for living room. Great quality for the price. I'd recommend to anyone ! February 28, 2013
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Product:FD004-Check Panel with Valance