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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 169 reviewers.
Rated 5 out of 5 by Love it! I had been looking at this item for months and was concerned about some of the mixed reviews. However, I recently noticed that reviews have been more favorable so perhaps some of the 'kinks' were corrected. When the clock went on sale a few weeks ago, I decided to take the plunge. As recommended, I unpacked it carefully. It was easy to hang and looks great! It is keeping accurate time. I agree that the hands of the clock could be sturdier but other than that, I think it's a wonderful accent piece in my family room. As shown in the catalog photos, this clock looks good with traditional furnishings, as well as those that are more contemporary. It can be hung on a small wall or look equally as nice in a larger space. I smile when I walk into the room and see this clock : ) June 29, 2015
Rated 5 out of 5 by Beautiful piece to fill a wall We changed our formal living room into an upscale office. We floated a desk in the room and needed "something" on the wall behind it. That "something" was this clock. Whenever a guests steps into our home it is the first thing they see when they glance into our office and every one has made a comment that this is a beautiful clock. It fits perfectly into our repurposed room. June 26, 2015
Rated 5 out of 5 by Looks Amazing The clock looks wonderful on my wall. It is placed where it can be seen from the family room and kitchen. My house has an open floor plan with traditional style. It fits in oerfect. The quality is wonderful and it came packed very secured. Keeps time accurately. Love it!! We have just moved into our new home and this clock is one of my first pieces I have purchased to decorate our new home. I researched large clocks and this one was recommended on several sites. I did my homework and so pleased with reviews I read. June 25, 2015
Rated 5 out of 5 by So nice I ordered it twice! I originally ordered this clock several years ago, to go over a buffet. I loved it! Several months ago we had a small fire, fortunately it was contained but the buffet and clock were damaged in the fire. I looked around to see if there was another clock I might like better.....there wasn't. Our house has a very modern rustic vibe, and the clock works really well with that style. May 12, 2015
  • 2015-11-27 T13:27:54.682-06:00
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Product:AT553-Chateau Betton Clock

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