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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chateau Betton Clock 4.2 5 158 158
Intermittent Time-Keeping Problems Love the look, and the the "frame" is solid, but have had intermittent problems with it keeping time. March 3, 2012
This clock is a piece of art. Beautiful!!!!! We had space above a fireplace with a copper mantel and we had been looking for a clock for some time. After reading some of the reviews, we were not sure the clock would work since several reviews claimed the numbers were not the same color as the photos of the clock. I completely disagree with these reviews. The clock looks exactly like the photos in the magazine and the colors are the same. The antique gold of the numbers match our copper mantel perfectly. We could not be more pleased with this purchase and everyone who sees the clock says that it is the perfect piece of art to go with the fireplace. Best money we have spent on decor for our newley finshed basement. March 2, 2012
The perfect large clock I had been looking for a clock for over my fire place mantel for about a year and a half with no luck. I had purchased a few but always had to send them back as they were not up to par quality wise, or overwhelmed the room. The clock still had to be large to fill the space. This is the PERFECT clock. It is solid, and excellent quality and definitely does not look cheap. It fills the space that I needed to fill without being overwhelming. It still is a focal point, but not in your face. It is all that I had been looking for and am so thrilled. March 2, 2012
Made of quality materials People had reviews that the clock was flimsy, not true at all. Made of quality iron and just as beautiful as advertised. If it were any heavier it would not stay on the wall. I made sure the hands were not touching when I did the original install, and never had to make any adjustments in time. I have a stone surround fireplace and it allow the beauty of the stone to come through. I am so please. January 7, 2012
I love this clock! I have been looking for over 5 years for something to go on a long wall in my living room/dining room. This clock caught my eye right away and it is perfect. It is quite large, so be sure you have enough room for it. It is beautifully made, keeps good time and was easy to hang. December 29, 2011
Absolutely Love It! This is the perfect wall decoration for a large empty space above my livingroom sofa. I didn't want a mirror, never found artwork that was just right, but this clock is gorgeous and fits in perfectly with the contemporary decor of the room which includes Ballard's Firenze Embroidered drapery panels in chocolate. The Chateau Betton Clock is not only well-made, but also keeps accurate time. One piece of advice. Slip a battery in to check to see if the clock mechanism works before drilling holes in the wall. Our first one didn't work so Ballard Designs quickly sent a replacement. The holes to hang the second clock didn't quite line up with the first set.... December 19, 2011
This clock went beyond our expectations We absolutly love our new Chateau Betton clock. We were concerned that the photo was not accurate before it's arrival; but it is so beautiful and perfect for it's chosen spot. The metal features don't take away from the elegance of our formal living room. December 13, 2011
Nice clock for the price As the other reviews mention, the gold in the clock appears very dark -- almost black -- so the numbers and hands of clock do not stand out as they do in the photo. I am OK with that but may get some gold paint to accent them a bit as others have done. Overall, I am happy with the clock -- it keeps good time and looks nice above the fireplace. December 11, 2011
Love it. It makes a big statement without being an overbearing, heavy piece. Love it. It makes a big statement without being an overbearing, heavy piece. November 26, 2011
Great design. The clock worked perfectly. It looks great on my wall. Love it!!!!!! Very Pleased with my purchase. November 20, 2011
This product met our expectations for our mantel. We have lived in our house for 25 years, and the wall above our mantel has not been attractive until a year ago, when we redid the plaster and the finish. Then this year we purchased the Chateau Betton clock, and we have since gotten decorations for the mantel itself. The improvement has been impressive, and we are very happy with the look of the space as it is now. The clock is very handsome and it has been keeping time well. November 10, 2011
Exactly as pictured It is a piece of art that allows our sassafras paneling to show and keeps good time, also. I edged the tips of the hands with gilt to help our vintage vision see better in a dark room. We are very pleased. The side view is slender and unobtrusive and it was easily hung. October 28, 2011
Makes a statement in our breakfast room. The only problem is that the "I" was missing from the IX; my handy husband fixed it with a piece of the shipping frame of a light fixture I had order from Ballard. You can't even tell that it has been repaired. October 18, 2011
Great looking clock for a big space This was the perfect looking clock for huge space in our kitchen. We especially like the design so the wall shows through! We did find the hands to be fragile and the clock stopped after a few weeks. We immediately called Ballard. They had us send back the clock, sent us a new clock with NO charge shipping. New clock is keeping time! October 12, 2011
Very nice design It will look great and be a big help telling time if we can figure out how to hang it. It takes a level and stud finder and protruding screws, none of which we have. As an elderly person without "construction" skills, it is somewhat dissapointing to have to seek a handyman to put it up. October 6, 2011
Great clock for the price. Looks fabulous in my space and keeps excellent time, after much adjustment. Love the clock, but be aware that you must be very skillful in being able to adjust the hands so that they don't touch each other while keeping time. When removing the packaging around the hands, be VERY careful, as the metal is quite thin and bends extremely easily. Also, I lightly buffed the roman numerals to achieve the contrast shown in the photo; otherwise they are almost as black as the rest of the clock. September 30, 2011
One word "Beautiful"! I can't say enough good things about this clock, the craftsmanship, size and overall beauty was worth every penny! September 24, 2011
It looks amazing This is perfect. It lets the stone from the fireplace show through, but yet, it dresses it up nicely. It also keeps accurate time. You won't be disappointed with this purchase. September 22, 2011
Not as pictured on website I purchased this clock for over my fireplace. I was disappointed that the clock was not the same color as on the website. It is much darker and there seems to be no variation between the color of the numbers and the outside edging. The website image shows more of a two toned colored clock. September 21, 2011
First Impression first impression: just what i wanted for the space i ordered it for. Have not hung clock yet, so cannot comment on function. Nice looking, well made, heavy material, and packed good. September 15, 2011
Stunning! After looking at this clock online and in the catalogue for weeks, I finally ordered it. I must say - the pictures do not do it justice. It is stunning and made an empty, boring wall into a showcase. I did have a problem with the hands of the clock (similar to the other reviews), but I took their advice and bent the hand very slightly to fix the issue. I would definately recommend this clock - it is a great value for the money! August 22, 2011
Great clock! It took a long time to get here, but it's worth it. It looks great and keeps good time. July 19, 2011
Great impact piece I hung this clock over the fireplace in my master bedroom. It looks amazing! It fills the entire space and really makes a statement. I can glance up at it from anywhere in the room and know the time which is great. I actually had trouble deciding where to hang it when it arrived because there were several places throughout my home that it would have looked perfect. July 14, 2011
Chateau Betton Clock Even though I had quite a wait for the clock, it is exactly what I wanted. It fits the space over the fireplace perfecty and I especially like the Roman Numerals. July 8, 2011
Chateau Betton Clock Chateu Betton Clock is great. I love the clock. It looks great in my entryway and everyone that enters my home comments on how beautiful it is. It's perfect! June 27, 2011
clock part doesn't work This clock ran a bit fast from the start. Now the time is so off it is completely useless. I must admit I need to call Ballard and get them to send a clock replacement... it could be simple. But for such a large piece, it is daunting if the clock doesn't work. That said, it DOES look beautiful June 27, 2011
Great room clock I love the style & the size. Plus the open face, it's a perfect fit for our great room. June 25, 2011
Eye catching I bought this to go over my sofa in the living room. It doesn't overwhelm the space because of the open design. I love it! I did need to play with the hands a bit the first day, but it has kept perfect time since. June 25, 2011
Eh Clock looks better in the catalogue picture than it does in reality. Further, the minutes hand constantly gets tangled up with the hours hand - so clock was useless until I bent up the minutes hand to avoid the hours hand. Also, it took over 3 months to arrive from the date of order. Expected better...poor product and poor experience with Ballard. June 13, 2011
great item i love this clock. I originally bought it to put on a porch and just have it say 5:00. But I have it tell the correct time instead because it's such a nice clock. Thanks, Ballard June 5, 2011
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Product:AT553-Chateau Betton Clock

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