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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chateau Betton Clock 4.3 5 133 133
clock part doesn't work This clock ran a bit fast from the start. Now the time is so off it is completely useless. I must admit I need to call Ballard and get them to send a clock replacement... it could be simple. But for such a large piece, it is daunting if the clock doesn't work. That said, it DOES look beautiful June 27, 2011
Great room clock I love the style & the size. Plus the open face, it's a perfect fit for our great room. June 25, 2011
Eye catching I bought this to go over my sofa in the living room. It doesn't overwhelm the space because of the open design. I love it! I did need to play with the hands a bit the first day, but it has kept perfect time since. June 25, 2011
Eh Clock looks better in the catalogue picture than it does in reality. Further, the minutes hand constantly gets tangled up with the hours hand - so clock was useless until I bent up the minutes hand to avoid the hours hand. Also, it took over 3 months to arrive from the date of order. Expected better...poor product and poor experience with Ballard. June 13, 2011
great item i love this clock. I originally bought it to put on a porch and just have it say 5:00. But I have it tell the correct time instead because it's such a nice clock. Thanks, Ballard June 5, 2011
Love it, love it, love it! The clock was on backorder when I initially placed my order online. When I finally received it 2 months later, it was totally worth the wait. This is a really nice "quality" accessory. I love the way the color of your wall shows through as the background to the clock. We had the same issue that others mentioned in their reviews about the clock keeping correct time. Those reviews were very helpful in resolving the issue. I bent the smaller hand just a very little bit, and the clock now keeps perfect time. Love it, love it, love it! June 2, 2011
Unique and eye catching We have enjoyed the clock. We hung it in our entry hall and receive many complements. We like it because it is unique and different. Louise March 16, 2011
Very attractive! The new clock is a perfect accessory for our newly renovated home! We had some trouble initially with it keeping proper time, but were able to adjust the hands and now it works fine. Love it! March 16, 2011
Good product for the price. Large clock for the space was just what I needed. The only thing is the dials were sometimes catching so the time would be off. I slightly bent the arms to adjust the problem and now it's fine. Love it. March 16, 2011
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Product:AT553-Chateau Betton Clock