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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chateau Betton Clock 4.3 5 132 132
Good product for the price. Large clock for the space was just what I needed. The only thing is the dials were sometimes catching so the time would be off. I slightly bent the arms to adjust the problem and now it's fine. Love it. March 16, 2011
Love this clock I had a big open wall area above my fireplace and didn't want anything too overpowering and this clock is perfect. It's big, but because you can see the wall through it, it doesn't seem heavy. Be aware when you are hanging, that the hangers on the back were not directly horizontal from each other on the clock. I should have noticed so when I drilled the holes in the wall and hung it, it was crooked. My bad, I realized that they were off by about 2 inches. March 31, 2013
Great looking clock but... Great looking clock, just what my space needed, however, mine doesn't work. It was carefully adjusted and hung on the wall but it did not run. It was readjusted, made sure the hands were not touching, returned to the wall and it worked for 25 min. and stopped. Readjusted and again the same thing--didn't work. I plan to exchange it because I love the way it looks--but it will have to keep time for me to keep it. February 12, 2014
Disappointed Love the clock but I ordered first clock and returned because hands continually would end up hanging straight down. I then returned this clock, had it replaced with second clock, same thing happened. Pain to return! February 17, 2014
Buy It For Looks Only! I too was hesitant about buying this clock after reading the reviews which just about every one indicated there was a problem with the clock keeping time. But I loved the look and went ahead with the purchase. The clock worked great for about 2 months but then the problems started. I went through numerous batteries and then started tweaking the clock hands. Now here it is almost 6 months later and I'm at my wits end. Obviously the clock mechanism is a piece of junk and I can't believe BD continues to sell this product. My only option now is to take it to a clock repair shop and see if they can replace the clock mechanism which will probably cost more than the clock. So bottom line DO NOT buy this clock unless you don't care what time it is. April 24, 2014
Doesn't keep accurate time I love the look of the chateau betton clock but it will not keep accurate time! I opened the box on the 18th of January and hung it several days later. I had read other peoples' reviews so I knew to only set the time using the wheel on the back of the clock. It kept accurate time for about 3 weeks and then it stopped. Assuming my battery was an old one, I simply put on a new one and reset the time again. It has not kept accurate time since . I threw the box away after 2 weeks because I thought it was running great at that time. I have another large clock in my summer home which I purchased from Balard Designs 10 years ago and that one has been accurate the entire time. I am very disappointed. February 14, 2014
Eh Clock looks better in the catalogue picture than it does in reality. Further, the minutes hand constantly gets tangled up with the hours hand - so clock was useless until I bent up the minutes hand to avoid the hours hand. Also, it took over 3 months to arrive from the date of order. Expected better...poor product and poor experience with Ballard. June 13, 2011
Clock is very attractive The clock is so attractive, but I can't get it to work. So, I have resigned myself to the fact that it is just a decorative piece. November 1, 2013
Clock stopped after a week The design and price of the clock are what attacked me to the product. I had no problem mounting it because others had noted that the hangers are not level so I took this into account when hanging the clock. The center crossbars that hold the clock mechanism are not perpendicular but the are only off a small amount. The clock ran for a little over a week and kept time well. However it has since stopped. I reseated the battery and it ran for another 30 minutes and stopped again. The battery is new and fine so the problem is with the clock mechanism. I haven't decided yet how to handle getting this resolved. If not too complicated, I'll do it myself because the clock mechanism is cheap. If it's more of a problem, I'll talk with Ballard. April 11, 2014
Worth the effort! I read the reviews before buying & sure enough I had the same problem with the hands not working. The minute hand would just swing down with no tension & the two hands would hit one another. I am not what I would call handy by any means but I kept messing with it & bent one hand a bit & finally got it running. It has been up over our mantel for a couple of weeks with no problems. I was dreading 'fall back' because I didn't want to touch the hands. Instead I took the battery out, set a timer for one hour & then put the battery back in. :) also hooks are not level so don't use the two hooks on back of clock as guide. It looks great though and was worth the effort for the price. November 10, 2013
Great looking clock for a big space This was the perfect looking clock for huge space in our kitchen. We especially like the design so the wall shows through! We did find the hands to be fragile and the clock stopped after a few weeks. We immediately called Ballard. They had us send back the clock, sent us a new clock with NO charge shipping. New clock is keeping time! October 12, 2011
Exactly as pictured It is a piece of art that allows our sassafras paneling to show and keeps good time, also. I edged the tips of the hands with gilt to help our vintage vision see better in a dark room. We are very pleased. The side view is slender and unobtrusive and it was easily hung. October 28, 2011
Beautiful clock but very finicky too! Well it's Daylight Savings time, time to spring forward and advance our clocks by 1 hour. It's a shame that just the lightest touch to the hour hand of this clock has rendered it useless now. The hour hand will not stay put no matter how much I tweak it. I did adjust the two hands upon arrival as many reviews have said they needed to do and the clock worked fine, however each time the clock needs to advance or set back by one hour it is near impossible. I really love this clock, it works beautifully on our wall between the kitchen and great room, however there has got to be a way to adjust for daylight savings without the hassle I am now incurring yet again. If someone knows of a way to easily adjust for this can you please post? March 12, 2013
inferior time mechanism 3 months after ordering ,the clock arrived today.Design is very nice,time mechanism is poor quality.It's been on the wall for about 4 hours now & we have had to tinker with the hands several times because they get caught on each other,tighten the hands because at one point the minute hand had no tension.AND I'm not sure it is going to keep accurate time.Kept the box just in case it's a total bust. June 23, 2014
Nice statement piece We were looking for something specific to fill up a big wall and this fits the bill. The clock is sturdy and seems to be well put together. I didn't give it 5 stars because on arrival the hands were slightly bent and got stuck, causing the clock to stop. They are made of very thin metal and we just bent it back. It works fine after minor tweaking. February 20, 2014
Quality does not reflect price The quality of the actual timepiece is very cheap. I love the look of the clock, but the timepiece is very low quality. The hands are hard to see from a distance, as they blend in with the clock itself. September 4, 2013
Great impact on wall at work! The first clock I ordered did not keep the time and would stop once in a while. I returned it and ordered a new one and it keeps perfect time. Lots of complements!! October 11, 2013
Makes a nice statement. Love this clock. It is heavy and beautiful and more like a piece of Art. One issue I had was that the gold letters and clock hand were not as distinct as the photo suggests. I painted over them with antique gold paint and now have the right look. One other disappointment is the the hands seem flimsy. I had an arrangement in front of it that held up the hands and had to take it down to adjust the time since the hands seemed very loose and flimsy. I have had this for quite a while now and it had been good. Just makes the room. June 11, 2014
If you don't care if it actually keeps correct time or not, it's amazing We are on our second of this product. It didn't come with any installation instructions either time. Ballard did tell us as swapping out the first to make sure not to unwrap the hands of the clock until it was up. We did this with the second clock. Now it works some of the time and then catches and gets stuck. My husband keeps a ladder accessible just for this reason. Debating whether it's worth a 3rd attempt or not. Love it when it works. Not so much when it doesn't. And my husband does want it to tell the correct time. January 30, 2014
Clock is appropriate for large space and can "stand" alone We are happy with the clock especially where we placed it high in the middle of a triangular shaped wall. It keeps good time and can be seen very well in the contemporary home that we have. The only adverse comment that I have is that the "gold" numerals are not as bright as the picture indicates. September 15, 2013
Great clock for the price. Looks fabulous in my space and keeps excellent time, after much adjustment. Love the clock, but be aware that you must be very skillful in being able to adjust the hands so that they don't touch each other while keeping time. When removing the packaging around the hands, be VERY careful, as the metal is quite thin and bends extremely easily. Also, I lightly buffed the roman numerals to achieve the contrast shown in the photo; otherwise they are almost as black as the rest of the clock. September 30, 2011
100% Satisfied 1) Packaged very well; arrived on time with no damage 2) Installed quickly and easily - followed the previous advice that the hooks are not level 3) Has been working, keeping accurate time for the last 3 weeks or so 4) We have found that the brightness of the color of the clock depends largely on the light. Sometimes colors are muted; other times the colors are brighter and the gold is very vibrant 5) We are saving packaging and purchase record in case something goes wrong in the future, and if so, will update these comments! For now, we are 100% satisfied with this purchase! December 13, 2013
A "Timeless" Piece In terms of asthetics, the Chateau Betton Clock could not be more perfect -- it is large enough to enhance any room (not overwhelmingly large, because it is backless) and beautifully detailed. The only issue is that the clock does not accurately keep time -- we followed all of the instructions, and it started out just fine, but stoped after about an hour. Although we imagine Ballard Designs would send a replacement, this clock is simply too big to try and return in the mail, so it seems we will just have to learn to live with this stunning, yet timeless (pun intended!) clock. We would still recommend it, simply for its aesthetic appeal. December 1, 2013
Very large impressive clock Bought this clock for my son as a house warming gift. I was amazed at the size and workmanship. It is a beautiful clock!! May 14, 2014
Love it, love it, love it! The clock was on backorder when I initially placed my order online. When I finally received it 2 months later, it was totally worth the wait. This is a really nice "quality" accessory. I love the way the color of your wall shows through as the background to the clock. We had the same issue that others mentioned in their reviews about the clock keeping correct time. Those reviews were very helpful in resolving the issue. I bent the smaller hand just a very little bit, and the clock now keeps perfect time. Love it, love it, love it! June 2, 2011
This clock is also artwork First clock we received was defective. Clock hands are very fragile, so be careful when unpacking that they don't bend. Do not turn hands manually on front. Use the button on back by battery box. November 30, 2013
Looks great, but doesn't keep time! I love the way this clock looks hanging over my fireplace. The only problem is that it doesn't keep time well! It's really hard for me to climb up to reset the clock as it hangs about 16 ft. high. I don't think I would have ordered it if I had known this, but it was such a pain getting someone to hang it up that I don't want to send it back. November 20, 2013
Yes, hands are an issue I too had a problem with the hands on the clock in that the little hand would not stay secure and kept dropping. I put a washer in between the hands and that solved the issue. Now keeping great time but it shouldn't be up to the consumer to fix it out of the box. April 30, 2014
Just awfull A really beautifull looking "art' piece but just awfull as at time piece - poorly constructed minute and hour hands - a totally unacceptible cheap and unusable clock mechanism. November 6, 2013
Perfect!! I hesitated a second when I read the other reviews about the clock not working after a couple weeks. Hoped this would not happen and because of the other reviews, I opened the package very carefully! The clock is everything I expected and none of the worry! Classic style and the perfect size. Have had many compliments from anyone who has seen it. April 4, 2014
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Product:AT553-Chateau Betton Clock