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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

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Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

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  • Next day service, add $19.95
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Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chateau Betton Clock 4.2 5 158 158
Perfect decorative touch! This clock is as perfect in my house as in your catalog. It is placed over the mantle on my painted brick fireplace. The color and texture show through the open metal, making it the perfect accessory in my family room! Thank you Ballard. You haven't disappointed me yet. February 12, 2015
standout piece This very large clock is definitely a conversation starter! It's beautiful, and works well so far too! We put it on a brick wall in our house, and it just looks amazing--I don't think any piece of artwork could possibly look better. I would definitely recommend this product!!! --especially if you have a textured wall (brick or stone) that needs a little something. Every person that walks in my house comments on it. It's that nice! January 19, 2015
Love this clock! This clock looks wonderful in our vaulted ceiling living room . We have had many compliments on it. January 8, 2015
Perfect for my wall Love the clock. It arrived in good shape and works well. It's been several weeks and I haven't had any issues with it not keeping time. January 2, 2015
nice The clock is very pretty. The hands crossed over each other at first however, after a minor adjustment, it runs fine. December 17, 2014
Don't Buy. This is my second clock that does not work. It worked for a few days and then the hands literally fell off the second one. It is getting returned. December 15, 2014
It looks good, a great wall decoration,but... I was greatly surprised and disappointed that the timing mechanism was inoperable upon arrival - meaning the hands would not move! - and that I had to resort to purchasing the time movement ($22.84)from a website that specialized in these types of products. After all that, I am now a happy camper. The price was right for what I ordered, incidentally, so no problem with service or friendly customer representatives. Thanks for allowing me to share. Kind regards, Varo C. Duffins November 16, 2014
Beautiful Love the large size, the design, and the two tone colors perfectly accent the other items in my room. Only one small negative--hard to tell the time when the dial arms are on the numbers 3,6,9, 12, due to the color of the arms blending with the bars across those numbers. But I still prefer this clock over others I have seen of this size and am very happy with my purchase. November 6, 2014
Eye catching I love this clock. It is keeping great time. I have gotten alot of compliments. It is the perfect size for my needs. November 2, 2014
Looks fabulous in tall stairway. My decorator friend actually recommended this clock for my open stairway. My home has high ceilings and a large open wall in the stairway that needed to be filled. This clock looks wonderful! I love the way the color of the walls shows through this open design. October 27, 2014
Great quality and looks This clock is as beautiful as I expected. I love how the open framework looks on my painted wall. Excellent quality and easy to install. It was packaged very well and arrived quickly. October 23, 2014
I Love, Love, Love! I bought this clock to go above our sofa in the living room and I absolutely love it. I think it makes the room. October 19, 2014
Makes a Statement! The Chateau Betton Clock brings the perfect size, scale and character to the room. It elevates the room design to a new level of trendy, yet sophisticated. October 15, 2014
Clock is beautiful and well-made. The Chateau Betton Clock, with the black and gold finish on wrought iron is beautiful. The French- style clock works perfectly. October 12, 2014
looks great - please, please, please keep working! I purchased this clock because it looks great and I thought it would be helpful to have a giant clock as an aid in my continuing battle to understand and conquer time- an ironic statement piece for my wall. We installed it last night and I was so disappointed to see that it was stuck at 4:22 this morning at 9 am. Noooo- I swear I did not touch the hands! Closer inspection found that the big hand was stuck on the little hand and defying the instructions I bent the big hand out a little until it would clear the little hand consistently as I turned the dial on the back to reset the time. so far so good. it is about to clear 1:05 and... I think we have a winner!!! I love the design- large enough to fill a space but "light" enough to not overwhelm it. And the round shape is perfect in an odd space on my living room wall. It gets five-plus stars for design- but got downgraded in the "works without me thinking about it" category. October 4, 2014
Great Job Guys... We expected a quality product and we got it with our Betton Wall Clock......It arrived packed very well not to damage... It shows very well and is adorning our large kitchen wall.. Everyone that has seen it has nothing but positive comments and we are glad we shopped with Ballard. Thank you again... September 24, 2014
Beautiful We are very pleased with the look of our Chateau Betton Clock. It looks great hanging over the mantel on our stone fireplace. September 23, 2014
Don't waste your Money Wanted to hang this in a loft on a brick wall in a room with a 30' ceiling. Made arrangements to have someone come to my home with the appropriate tools and ladder just to discover the clock didn't work. What a waste of money! September 22, 2014
Beautiful accent clock This clock looks great on a section of wall between the kitchen and family room. It's beautiful. When it arrived it worked for a few hours then stopped. I changed batteries and tightened the screw that holds on the hands. It still didn't work consistently. I called Ballard and they immediately offered to send a new one. A few days later I fiddled with the screw again and this did the trick. The clock is now working perfectly. Instructions should alert consumers to check the screw before assuming it isn't working. Would save Ballard cost and consumers a little frustration. Regardless...I love it and would do it all over again just to have this perfect accent piece. September 18, 2014
Looks Great BUT Doesn't Work! I'm on my second clock, and this one doesn't work either. It looks great on my wall, but I'm very unhappy that it doesn't keep time. The first clock that arrived, the hands would just fall to the bottom. This clock, the time is just completely off, no matter how many times we readjust hands (which are flimsy). In addition, it is very large to put up, take down, re-package, send back via UPS...again and again. Too much money for something that isn't quality. September 18, 2014
Nice clock L00ks great in my foyer and keeps good time too! Love it. September 12, 2014
Makes a statement I have been looking for a large clock to go with modern décor for a long time. At first I thought this clock would be too big but after seeing the setting in the Ballard Designs magazine, I decided to take a chance. Well I wasn't disappointed. It is perfect and we have received many compliments. I was also pleased with the fast delivery. August 13, 2014
inferior time mechanism 3 months after ordering ,the clock arrived today.Design is very nice,time mechanism is poor quality.It's been on the wall for about 4 hours now & we have had to tinker with the hands several times because they get caught on each other,tighten the hands because at one point the minute hand had no tension.AND I'm not sure it is going to keep accurate time.Kept the box just in case it's a total bust. June 23, 2014
Makes a nice statement. Love this clock. It is heavy and beautiful and more like a piece of Art. One issue I had was that the gold letters and clock hand were not as distinct as the photo suggests. I painted over them with antique gold paint and now have the right look. One other disappointment is the the hands seem flimsy. I had an arrangement in front of it that held up the hands and had to take it down to adjust the time since the hands seemed very loose and flimsy. I have had this for quite a while now and it had been good. Just makes the room. June 11, 2014
Very large impressive clock Bought this clock for my son as a house warming gift. I was amazed at the size and workmanship. It is a beautiful clock!! May 14, 2014
Yes, hands are an issue I too had a problem with the hands on the clock in that the little hand would not stay secure and kept dropping. I put a washer in between the hands and that solved the issue. Now keeping great time but it shouldn't be up to the consumer to fix it out of the box. April 30, 2014
Buy It For Looks Only! I too was hesitant about buying this clock after reading the reviews which just about every one indicated there was a problem with the clock keeping time. But I loved the look and went ahead with the purchase. The clock worked great for about 2 months but then the problems started. I went through numerous batteries and then started tweaking the clock hands. Now here it is almost 6 months later and I'm at my wits end. Obviously the clock mechanism is a piece of junk and I can't believe BD continues to sell this product. My only option now is to take it to a clock repair shop and see if they can replace the clock mechanism which will probably cost more than the clock. So bottom line DO NOT buy this clock unless you don't care what time it is. April 24, 2014
Clock stopped after a week The design and price of the clock are what attacked me to the product. I had no problem mounting it because others had noted that the hangers are not level so I took this into account when hanging the clock. The center crossbars that hold the clock mechanism are not perpendicular but the are only off a small amount. The clock ran for a little over a week and kept time well. However it has since stopped. I reseated the battery and it ran for another 30 minutes and stopped again. The battery is new and fine so the problem is with the clock mechanism. I haven't decided yet how to handle getting this resolved. If not too complicated, I'll do it myself because the clock mechanism is cheap. If it's more of a problem, I'll talk with Ballard. April 11, 2014
The clock looks great on the wall I looked at this clock for a year before purchasing. I am glad that I finally did. It is just right for a wall in my living/family/den. April 8, 2014
Fun and useful I was looking for a clock for the living room but not a boring ho hum one. This is big but the see through aspect makes a nice statement. April 5, 2014
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Product:AT553-Chateau Betton Clock

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