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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 169 reviewers.
Rated 2 out of 5 by Beautiful but doesn't work This is beautiful and fits well in the area above my fireplace, but it doesn't work. I true to bend the hand as others suggested with no luck. April 5, 2012
Rated 4 out of 5 by Quality for price I like the look of it. A little larger that I expected but looks great over small sofa. Didn't want art that competed with other art in small room in guest casita. April 1, 2012
Rated 5 out of 5 by REVIEW OF CHATEAU BETTON CLOCK I have ordered two of these clocks, one for myself and then one for a friend. Both clocks were received within a few days, and in excellent condition. I would give this product an excellent rating. Thank you. April 1, 2012
Rated 5 out of 5 by Stunning There is nothing I can complain about with this clock, it is beautiful, a great center piece for any wall/room and keeps great time. I had no problems getting it hung and have not had to paint any portion of the clock, likes others mentioned in their reviews. Great purchase. March 30, 2012
Rated 5 out of 5 by Perfect for our space We recently moved into a renovated home with a very large wall in need of decorating. I have a love for clocks, so after a lot of shopping and reading of reviews, we decided to go for the Chateau Betton Clock. It was a perfect choice! It is sturdy, though not overly heavy. The workmanship is very nice and it keeps time well. The only minor disappointment I had was that the numerals do not stand out in contrast to the frame as much as pictured. But as I said, that is minor. I love this clock as a clock as well as a piece of art. March 28, 2012
Rated 5 out of 5 by Happy with our new clock Love our new clock. Looks wonderful on the big wall in our great room. Keeps accurate time as well March 18, 2012
Rated 5 out of 5 by stunning! I have been looking for a clock for my mantle for months. Most of what I found was cheaply made and far more expensive than this beauty. This is well made, sturdy, and the perfect size. I followed instructions (don't move the hands with your hands!) and had no problem setting it, hanging it, and it keeps perfect time! March 18, 2012
Rated 5 out of 5 by Fun, different and an eye catcher. This clock was easy to hang and looks terrific. We have had so many compliments on it and love to look at it. March 18, 2012
Rated 5 out of 5 by I love it! I love this table! It is exactly what I had been looking for. Classic enough to go with any decor but clean geometric lines that you know were not from Grandma. March 14, 2012
Rated 4 out of 5 by This is a huge clock. Perfect for filling a large open space! This clock has no back so I would not recommend putting it up on a white wall. The hours, minutes, seconds hand are delicate and can be easily bent, so I would handle it with care. March 9, 2012
Rated 5 out of 5 by Love it! great price. Love it! great price. great for a big wall, just my style. March 5, 2012
Rated 2 out of 5 by Intermittent Time-Keeping Problems Love the look, and the the "frame" is solid, but have had intermittent problems with it keeping time. March 3, 2012
Rated 5 out of 5 by This clock is a piece of art. Beautiful!!!!! We had space above a fireplace with a copper mantel and we had been looking for a clock for some time. After reading some of the reviews, we were not sure the clock would work since several reviews claimed the numbers were not the same color as the photos of the clock. I completely disagree with these reviews. The clock looks exactly like the photos in the magazine and the colors are the same. The antique gold of the numbers match our copper mantel perfectly. We could not be more pleased with this purchase and everyone who sees the clock says that it is the perfect piece of art to go with the fireplace. Best money we have spent on decor for our newley finshed basement. March 2, 2012
Rated 5 out of 5 by The perfect large clock I had been looking for a clock for over my fire place mantel for about a year and a half with no luck. I had purchased a few but always had to send them back as they were not up to par quality wise, or overwhelmed the room. The clock still had to be large to fill the space. This is the PERFECT clock. It is solid, and excellent quality and definitely does not look cheap. It fills the space that I needed to fill without being overwhelming. It still is a focal point, but not in your face. It is all that I had been looking for and am so thrilled. March 2, 2012
Rated 5 out of 5 by Made of quality materials People had reviews that the clock was flimsy, not true at all. Made of quality iron and just as beautiful as advertised. If it were any heavier it would not stay on the wall. I made sure the hands were not touching when I did the original install, and never had to make any adjustments in time. I have a stone surround fireplace and it allow the beauty of the stone to come through. I am so please. January 7, 2012
Rated 5 out of 5 by I love this clock! I have been looking for over 5 years for something to go on a long wall in my living room/dining room. This clock caught my eye right away and it is perfect. It is quite large, so be sure you have enough room for it. It is beautifully made, keeps good time and was easy to hang. December 29, 2011
Rated 5 out of 5 by Absolutely Love It! This is the perfect wall decoration for a large empty space above my livingroom sofa. I didn't want a mirror, never found artwork that was just right, but this clock is gorgeous and fits in perfectly with the contemporary decor of the room which includes Ballard's Firenze Embroidered drapery panels in chocolate. The Chateau Betton Clock is not only well-made, but also keeps accurate time. One piece of advice. Slip a battery in to check to see if the clock mechanism works before drilling holes in the wall. Our first one didn't work so Ballard Designs quickly sent a replacement. The holes to hang the second clock didn't quite line up with the first set.... December 19, 2011
Rated 5 out of 5 by This clock went beyond our expectations We absolutly love our new Chateau Betton clock. We were concerned that the photo was not accurate before it's arrival; but it is so beautiful and perfect for it's chosen spot. The metal features don't take away from the elegance of our formal living room. December 13, 2011
Rated 5 out of 5 by Nice clock for the price As the other reviews mention, the gold in the clock appears very dark -- almost black -- so the numbers and hands of clock do not stand out as they do in the photo. I am OK with that but may get some gold paint to accent them a bit as others have done. Overall, I am happy with the clock -- it keeps good time and looks nice above the fireplace. December 11, 2011
Rated 5 out of 5 by Love it. It makes a big statement without being an overbearing, heavy piece. Love it. It makes a big statement without being an overbearing, heavy piece. November 26, 2011
Rated 5 out of 5 by Great design. The clock worked perfectly. It looks great on my wall. Love it!!!!!! Very Pleased with my purchase. November 20, 2011
Rated 4 out of 5 by This product met our expectations for our mantel. We have lived in our house for 25 years, and the wall above our mantel has not been attractive until a year ago, when we redid the plaster and the finish. Then this year we purchased the Chateau Betton clock, and we have since gotten decorations for the mantel itself. The improvement has been impressive, and we are very happy with the look of the space as it is now. The clock is very handsome and it has been keeping time well. November 10, 2011
Rated 5 out of 5 by Exactly as pictured It is a piece of art that allows our sassafras paneling to show and keeps good time, also. I edged the tips of the hands with gilt to help our vintage vision see better in a dark room. We are very pleased. The side view is slender and unobtrusive and it was easily hung. October 28, 2011
Rated 4 out of 5 by Makes a statement in our breakfast room. The only problem is that the "I" was missing from the IX; my handy husband fixed it with a piece of the shipping frame of a light fixture I had order from Ballard. You can't even tell that it has been repaired. October 18, 2011
Rated 5 out of 5 by Great looking clock for a big space This was the perfect looking clock for huge space in our kitchen. We especially like the design so the wall shows through! We did find the hands to be fragile and the clock stopped after a few weeks. We immediately called Ballard. They had us send back the clock, sent us a new clock with NO charge shipping. New clock is keeping time! October 12, 2011
Rated 5 out of 5 by Very nice design It will look great and be a big help telling time if we can figure out how to hang it. It takes a level and stud finder and protruding screws, none of which we have. As an elderly person without "construction" skills, it is somewhat dissapointing to have to seek a handyman to put it up. October 6, 2011
Rated 4 out of 5 by Great clock for the price. Looks fabulous in my space and keeps excellent time, after much adjustment. Love the clock, but be aware that you must be very skillful in being able to adjust the hands so that they don't touch each other while keeping time. When removing the packaging around the hands, be VERY careful, as the metal is quite thin and bends extremely easily. Also, I lightly buffed the roman numerals to achieve the contrast shown in the photo; otherwise they are almost as black as the rest of the clock. September 30, 2011
Rated 5 out of 5 by One word "Beautiful"! I can't say enough good things about this clock, the craftsmanship, size and overall beauty was worth every penny! September 24, 2011
Rated 5 out of 5 by It looks amazing This is perfect. It lets the stone from the fireplace show through, but yet, it dresses it up nicely. It also keeps accurate time. You won't be disappointed with this purchase. September 22, 2011
Rated 3 out of 5 by Not as pictured on website I purchased this clock for over my fireplace. I was disappointed that the clock was not the same color as on the website. It is much darker and there seems to be no variation between the color of the numbers and the outside edging. The website image shows more of a two toned colored clock. September 21, 2011
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Product:AT553-Chateau Betton Clock

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