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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chateau Betton Clock 4.3 5 134 134
Clock is very attractive The clock is so attractive, but I can't get it to work. So, I have resigned myself to the fact that it is just a decorative piece. November 1, 2013
Beautiful addition to my living room This clock adds grandeur and beauty to our home. The size has impact, however, doesn't overcome the space due to its' openness which lets the wall color come through. If you're looking for a wall clock that is also a piece of art, consider this one. October 31, 2013
Great impact on wall at work! The first clock I ordered did not keep the time and would stop once in a while. I returned it and ordered a new one and it keeps perfect time. Lots of complements!! October 11, 2013
Works Perfectly This clock is beautiful and makes the room. I was a little hesitant to order based on what others said about it not keeping time and the hands sticking. Here is what you need to do: DO NOT take the wrapping off of the arms until you have it up in place. The arms won't stick. It keeps perfect time. Great clock. September 29, 2013
Pretty but clock hands & mechanism a big disappointment This clock is beautiful, but it is too bad the hands and mechanism are so flimsy and cheap. The minute hand keeps time, but the hour hand flops around and trying to fix it is frustrating and seems to only make it worse. Am returning it. I need a reliable clock which will last through the years. September 24, 2013
I'm happy with my new clock! I'm well-pleased with this clock. Its scale fits perfectly in my high-ceilinged dining room, and the style accommodates both traditional and more modern looks. It's keeping perfect time and seems of solid quality. I'd buy it again! September 23, 2013
Classy, modern large clock This clock gives an all time modern edge to my collection of old furnishings. It has worked out well, looks fantastic and I'm happy to say I hung it myself and it is keeping great time. It's a keeper. September 21, 2013
LOVE the styling of this clock, however, the actual clock mechanism could be more substantial (seems a tad "flimsy"). September 16, 2013
Clock is appropriate for large space and can "stand" alone We are happy with the clock especially where we placed it high in the middle of a triangular shaped wall. It keeps good time and can be seen very well in the contemporary home that we have. The only adverse comment that I have is that the "gold" numerals are not as bright as the picture indicates. September 15, 2013
Exactly what I was looking for! This clock arrived very well packaged. There was no damage, and it was easy to hang. It was exactly as pictured. The only thing I needed to do extra was attach small felt pads to each side on the bottom, to protect my wall. September 14, 2013
Great Quality and Style. I looked for a very long time for just the right clock to go above our built in tv,book shelves, and fire place. After deciding on the Chateau Betton Clock I could not be any happier. It is every thing as described and keeping perfect time. The quality and the design has exceeded my expectations. September 7, 2013
Two words: Love It! If you are looking for a big classy wall clock, look no further! September 7, 2013
Love this clock! Exactly what I expected. Perfect piece for an difficult location. Easy to hang and runs perfectly. September 5, 2013
Lovely clock ...and great size. But it wouldn't keep running. Had to take it to the clock shop to have the hands "re-placed". Not put together properly. That extra effort done---and it's great. Just a bit of a hassle. September 4, 2013
Love, love the clock The clock came quickly less than a week from the date I ordered it. I was worried about the issue some of the reviewers had with the two hands stuck together at some point but I was delighted that my clock works perfectly and it has been keeping the correct time since. I am a little disappointed with the dark gold color of the numerals, they are not bright as in the picture shown in the catalog. But other than that, I am very pleased with my purchase. September 4, 2013
Quality does not reflect price The quality of the actual timepiece is very cheap. I love the look of the clock, but the timepiece is very low quality. The hands are hard to see from a distance, as they blend in with the clock itself. September 4, 2013
Beautiful time piece! I love this clock. Its absolutely beautiful and so well made. Shipped perfectly and is stunning on my walls. So glad I bought it and love the lower price! August 11, 2013
Beautiful but fragile! The clock looks beautiful on my wall. This is the second clock shipped to me because the original clock had to be return due to the hands on the clock being flimsy causing them to bend! August 4, 2013
Beautiful! After looking at literally hundreds of clocks, I purchased this one for a large wall in my great room. I have this displayed above a wooden console and it was the perfect piece to complement my decor - a traditional theme with contemporary accents! I have received numerous compliments from friends and am so happy I selected this clock. It keeps perfect time and was simple to hang! July 25, 2013
Beautiful and classy, but a fragile clock mechanism. This clock is beautiful and really looks great in our living room. However, as many other reviewers have mentioned, the hands on the dial are pretty fragile, and that caused us some difficulty with getting it to show the correct time. Now that it's fixed, we couldn't be happier with it! July 22, 2013
Great, I love it! I worried about buying such a large piece but I love it! It absolutely makes my room. Had to adjust the hands a bit so they didn't touch but otherwise no issues. July 18, 2013
Well made, looks just as good in person It is a beautiful clock that adds alot to the wall, to the room in general. Am very pleased with it. July 17, 2013
Makes a great accent on a large, high wall! The open work of the clock lets the wall color show through. It holds its own on a large wall. We put ours on a high wall and it is outstanding. We had to return the first order as the clock mechanism did not work, but the second order which came in very timely works perfectly. We waited a long time to find the perfect item for this wall, and is perfect! We love the clock! July 5, 2013
Lots of Compliments! Everyone loves it. It makes a very classy statement. I am a bit of a perfectionist and I have just two little suggestions to future purchasers. 1) I used a level to insure that I hung it straight. Unfortunately, as my guide, I used the two "hanging" holes soldered into either side of the clock. Bad idea! I should have used the face of the clock itself and not the back two holes. It's a tiny bit off. I am probably the only one in the world who can see it but I can see it. 2) Having purchased that big heavy "Jill Mirror" recently, I had a great find! The drywall bolts that shipped with the mirror were not strong enough. So after reading comments, I purchased the super heavy hooks for the mirror but the heavy-duty drywall bolts were perfect for this heavy clock! Perfect. You will definitely enjoy the clock! May 16, 2013
Chateau Betton Clock I like the overall look of the clock. As previous reviewers have written, I agree that the roman numerals on the clock do not depict the actual photo on-line; they are darker and less gold tone. Would be nice if they were brighter in order to read the time on the clock. Otherwise, I appreciate the design and quality of the wall clock. Easy to hang and little maintenance is required other than changing out the single battery. May 6, 2013
Love this clock I had a big open wall area above my fireplace and didn't want anything too overpowering and this clock is perfect. It's big, but because you can see the wall through it, it doesn't seem heavy. Be aware when you are hanging, that the hangers on the back were not directly horizontal from each other on the clock. I should have noticed so when I drilled the holes in the wall and hung it, it was crooked. My bad, I realized that they were off by about 2 inches. March 31, 2013
Beautiful choice! I saw this clock and knew immediately I should have it. I have not been able to see any clocks since I moved to my new location. This one does it all! March 26, 2013
Great open face. I am pleased with the way it looks on the wall. Stands out and not overly costly for the size. March 21, 2013
Exactly as I expected The clock is exactly as I expected and fits perfectly in an area of our dining room. I had read reviews before it arrived and knew there might be some problem with the hands sticking together. Indeed this happened but we were able to bend them apart and the clock keeps very good time. I am very happy with this product. March 15, 2013
Beautiful clock but very finicky too! Well it's Daylight Savings time, time to spring forward and advance our clocks by 1 hour. It's a shame that just the lightest touch to the hour hand of this clock has rendered it useless now. The hour hand will not stay put no matter how much I tweak it. I did adjust the two hands upon arrival as many reviews have said they needed to do and the clock worked fine, however each time the clock needs to advance or set back by one hour it is near impossible. I really love this clock, it works beautifully on our wall between the kitchen and great room, however there has got to be a way to adjust for daylight savings without the hassle I am now incurring yet again. If someone knows of a way to easily adjust for this can you please post? March 12, 2013
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Product:AT553-Chateau Betton Clock