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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chateau Betton Clock 4.3 5 124 124
Doesn't keep accurate time I love the look of the chateau betton clock but it will not keep accurate time! I opened the box on the 18th of January and hung it several days later. I had read other peoples' reviews so I knew to only set the time using the wheel on the back of the clock. It kept accurate time for about 3 weeks and then it stopped. Assuming my battery was an old one, I simply put on a new one and reset the time again. It has not kept accurate time since . I threw the box away after 2 weeks because I thought it was running great at that time. I have another large clock in my summer home which I purchased from Balard Designs 10 years ago and that one has been accurate the entire time. I am very disappointed. February 14, 2014
Nice statement piece We were looking for something specific to fill up a big wall and this fits the bill. The clock is sturdy and seems to be well put together. I didn't give it 5 stars because on arrival the hands were slightly bent and got stuck, causing the clock to stop. They are made of very thin metal and we just bent it back. It works fine after minor tweaking. February 20, 2014
Worth the effort! I read the reviews before buying & sure enough I had the same problem with the hands not working. The minute hand would just swing down with no tension & the two hands would hit one another. I am not what I would call handy by any means but I kept messing with it & bent one hand a bit & finally got it running. It has been up over our mantel for a couple of weeks with no problems. I was dreading 'fall back' because I didn't want to touch the hands. Instead I took the battery out, set a timer for one hour & then put the battery back in. :) also hooks are not level so don't use the two hooks on back of clock as guide. It looks great though and was worth the effort for the price. November 10, 2013
Disappointed Love the clock but I ordered first clock and returned because hands continually would end up hanging straight down. I then returned this clock, had it replaced with second clock, same thing happened. Pain to return! February 17, 2014
Great looking clock but... Great looking clock, just what my space needed, however, mine doesn't work. It was carefully adjusted and hung on the wall but it did not run. It was readjusted, made sure the hands were not touching, returned to the wall and it worked for 25 min. and stopped. Readjusted and again the same thing--didn't work. I plan to exchange it because I love the way it looks--but it will have to keep time for me to keep it. February 12, 2014
Clock is very attractive The clock is so attractive, but I can't get it to work. So, I have resigned myself to the fact that it is just a decorative piece. November 1, 2013
Great impact on wall at work! The first clock I ordered did not keep the time and would stop once in a while. I returned it and ordered a new one and it keeps perfect time. Lots of complements!! October 11, 2013
Clock stopped after a week The design and price of the clock are what attacked me to the product. I had no problem mounting it because others had noted that the hangers are not level so I took this into account when hanging the clock. The center crossbars that hold the clock mechanism are not perpendicular but the are only off a small amount. The clock ran for a little over a week and kept time well. However it has since stopped. I reseated the battery and it ran for another 30 minutes and stopped again. The battery is new and fine so the problem is with the clock mechanism. I haven't decided yet how to handle getting this resolved. If not too complicated, I'll do it myself because the clock mechanism is cheap. If it's more of a problem, I'll talk with Ballard. April 11, 2014
Clock is appropriate for large space and can "stand" alone We are happy with the clock especially where we placed it high in the middle of a triangular shaped wall. It keeps good time and can be seen very well in the contemporary home that we have. The only adverse comment that I have is that the "gold" numerals are not as bright as the picture indicates. September 15, 2013
Beautiful clock but very finicky too! Well it's Daylight Savings time, time to spring forward and advance our clocks by 1 hour. It's a shame that just the lightest touch to the hour hand of this clock has rendered it useless now. The hour hand will not stay put no matter how much I tweak it. I did adjust the two hands upon arrival as many reviews have said they needed to do and the clock worked fine, however each time the clock needs to advance or set back by one hour it is near impossible. I really love this clock, it works beautifully on our wall between the kitchen and great room, however there has got to be a way to adjust for daylight savings without the hassle I am now incurring yet again. If someone knows of a way to easily adjust for this can you please post? March 12, 2013
100% Satisfied 1) Packaged very well; arrived on time with no damage 2) Installed quickly and easily - followed the previous advice that the hooks are not level 3) Has been working, keeping accurate time for the last 3 weeks or so 4) We have found that the brightness of the color of the clock depends largely on the light. Sometimes colors are muted; other times the colors are brighter and the gold is very vibrant 5) We are saving packaging and purchase record in case something goes wrong in the future, and if so, will update these comments! For now, we are 100% satisfied with this purchase! December 13, 2013
A "Timeless" Piece In terms of asthetics, the Chateau Betton Clock could not be more perfect -- it is large enough to enhance any room (not overwhelmingly large, because it is backless) and beautifully detailed. The only issue is that the clock does not accurately keep time -- we followed all of the instructions, and it started out just fine, but stoped after about an hour. Although we imagine Ballard Designs would send a replacement, this clock is simply too big to try and return in the mail, so it seems we will just have to learn to live with this stunning, yet timeless (pun intended!) clock. We would still recommend it, simply for its aesthetic appeal. December 1, 2013
The clock looks great on the wall I looked at this clock for a year before purchasing. I am glad that I finally did. It is just right for a wall in my living/family/den. April 8, 2014
Perfect!! I hesitated a second when I read the other reviews about the clock not working after a couple weeks. Hoped this would not happen and because of the other reviews, I opened the package very carefully! The clock is everything I expected and none of the worry! Classic style and the perfect size. Have had many compliments from anyone who has seen it. April 4, 2014
Great looking clock for a big space This was the perfect looking clock for huge space in our kitchen. We especially like the design so the wall shows through! We did find the hands to be fragile and the clock stopped after a few weeks. We immediately called Ballard. They had us send back the clock, sent us a new clock with NO charge shipping. New clock is keeping time! October 12, 2011
Exactly as pictured It is a piece of art that allows our sassafras paneling to show and keeps good time, also. I edged the tips of the hands with gilt to help our vintage vision see better in a dark room. We are very pleased. The side view is slender and unobtrusive and it was easily hung. October 28, 2011
Fun and useful I was looking for a clock for the living room but not a boring ho hum one. This is big but the see through aspect makes a nice statement. April 5, 2014
Eh Clock looks better in the catalogue picture than it does in reality. Further, the minutes hand constantly gets tangled up with the hours hand - so clock was useless until I bent up the minutes hand to avoid the hours hand. Also, it took over 3 months to arrive from the date of order. Expected better...poor product and poor experience with Ballard. June 13, 2011
So far so good, a month later Reading all the reviews before purchase, we kept the packaging in the garage for a month. I think we're safe now and we're very pleased. The clock fits our space beautifully and looks grand. It also works very well! Great purchase. April 2, 2014
Exactly what I wanted The clock is beautiful and keeps perfect time. It was easy to hand and looks great on my wall. April 3, 2014
Love my new clock! This clock perfectly filled the spot on the wall next to a large London Map. It was exactly as featured in the catalog, and had been looking at it for quite some time. Just beautiful! Had the vintage quality I was looking for. March 31, 2014
Awesome clock Looks great on the wall. Keeps time well. Purchased it on a 20% off day, so great deal. Worth the price even without the discount. March 31, 2014
Pretty, but pricey I wanted a clock that would fit on a particular wall, keep good time, and add to my decor. This one fills the bill. It looks just like the pictures, and is keeping good time so far. It was easy to hang, but we did have trouble with the hands hitting each other, even though we kept the protective covering on until the end. A little bending seems to have cured the problem. The price does seem high for a clock that has to be tinkered with in order to work.... March 23, 2014
Great clock! It was packed well & arrived in excellent condition. The clock looks great on our wall--can easily tell the time from the next room. March 29, 2014
This clock is also artwork First clock we received was defective. Clock hands are very fragile, so be careful when unpacking that they don't bend. Do not turn hands manually on front. Use the button on back by battery box. November 30, 2013
Quality does not reflect price The quality of the actual timepiece is very cheap. I love the look of the clock, but the timepiece is very low quality. The hands are hard to see from a distance, as they blend in with the clock itself. September 4, 2013
Love the look of the clock. I put this clock above my fireplace and it looks great. People who have seen it, think it looks very nice. Also the price was right too. March 20, 2014
Great clock for the price. Looks fabulous in my space and keeps excellent time, after much adjustment. Love the clock, but be aware that you must be very skillful in being able to adjust the hands so that they don't touch each other while keeping time. When removing the packaging around the hands, be VERY careful, as the metal is quite thin and bends extremely easily. Also, I lightly buffed the roman numerals to achieve the contrast shown in the photo; otherwise they are almost as black as the rest of the clock. September 30, 2011
Exactly what I was looking for! This clock arrived very well packaged. There was no damage, and it was easy to hang. It was exactly as pictured. The only thing I needed to do extra was attach small felt pads to each side on the bottom, to protect my wall. September 14, 2013
Love it, love it, love it! The clock was on backorder when I initially placed my order online. When I finally received it 2 months later, it was totally worth the wait. This is a really nice "quality" accessory. I love the way the color of your wall shows through as the background to the clock. We had the same issue that others mentioned in their reviews about the clock keeping correct time. Those reviews were very helpful in resolving the issue. I bent the smaller hand just a very little bit, and the clock now keeps perfect time. Love it, love it, love it! June 2, 2011
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