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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chateau Betton Clock 4.3 5 132 132
Stuniing Clock My husband recently became a Ballard customer when he ordered this clock for me. I love the look of large clocks and the craftsmanship and finish combined with the airy style make this one a statement piece without being too heavy. I tried it out in several areas of my home before deciding to hang it over our bed. Every time I walk into my bedroom I stop to admire it. Ahhh! It came well packaged and we were very careful unpacking it. So far it has kept time without missing a beat, or minute in this case. The hands are very delicate so I advise being very careful when unpacking and hanging it. I absolutely love this clock and already recommended it to a friend for her living room. Thank you Ballard for making another room of my home beautiful! December 30, 2013
Great Quality and Style. I looked for a very long time for just the right clock to go above our built in tv,book shelves, and fire place. After deciding on the Chateau Betton Clock I could not be any happier. It is every thing as described and keeping perfect time. The quality and the design has exceeded my expectations. September 7, 2013
Works Perfectly This clock is beautiful and makes the room. I was a little hesitant to order based on what others said about it not keeping time and the hands sticking. Here is what you need to do: DO NOT take the wrapping off of the arms until you have it up in place. The arms won't stick. It keeps perfect time. Great clock. September 29, 2013
Absolutely Love It! This is the perfect wall decoration for a large empty space above my livingroom sofa. I didn't want a mirror, never found artwork that was just right, but this clock is gorgeous and fits in perfectly with the contemporary decor of the room which includes Ballard's Firenze Embroidered drapery panels in chocolate. The Chateau Betton Clock is not only well-made, but also keeps accurate time. One piece of advice. Slip a battery in to check to see if the clock mechanism works before drilling holes in the wall. Our first one didn't work so Ballard Designs quickly sent a replacement. The holes to hang the second clock didn't quite line up with the first set.... December 19, 2011
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Product:AT553-Chateau Betton Clock