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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Charlotte Braided Rug 4.9 5 14 14
Beautiful, excellent quality. The Charlotte rug is beautiful, quality made, extremely happy with it. The one I purchased was for a bedroom, thinking of getting another for the living room. June 8, 2013
Absolutely perfect! I ordered the 8' x 11' for my familyroom after reading all the reviews. It is perfect; colors are exactly as pictured, and it DOES work beautifully with my hardwood floors. Thank you, Ballard Designs. April 5, 2013
Well-constructed, beautiful colors I picked up a 5x8 at Ballard Backroom outside of Atlanta. The rug is for our eat-in kitchen, to go under our table. We have darker hardwoods, so it can be difficult to find a rug that is light enough to look good on our floors, yet dark/patterned enough to hide stains that go along with young children. This did it - I love this rug, and it's quite soft too. I actually think this rug looks much better in person than it photographs. Great purchase, love it! November 5, 2012
Bought one...loved it! Bought two more! Bought One...Loved it! Loved it so much I bought two more! August 13, 2012
Looks great and feels great under my feet. Carpet is of good quality. Looks great and feels good when i stand on it. June 23, 2012
These rugs are beautiful! I have a large master bath and they added just the right pop of color! March 11, 2012
Excellent rug. This rug is exactly what I wanted for a small backdoor hallway entrance. The quality is excellent so far for a high traffic area and the colors are perfect. With several pets, I was concerned how the rug would stand up to the daily routine but it is working perfectly and showing no signs of wear and tear. Plus the rug is so soft, the pets have taken to sleeping on it most of the time. December 29, 2011
Beautifully made... We love this new rug addition to our entrance way. It goes so well with the rest of our decor and the quality of this rug makes sure that it stands up to any incoming or outgoing traffic. The colors are muted, earthy with a little pastel... beautiful. I imagine it will be great at hiding any unintentional stains or natural wear as time goes on, which is a must in a busy household with children. October 3, 2011
Wonderful Rug I bought this to match curtains and it did wonderfully. I have a 6 year old and this will be very durable and hided that occasional crumb. It's soft for a braided rug and just really great. September 24, 2011
Braided rug I love these rugs! The colors and quality were exactly as excepted July 21, 2011
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Product:RT209-Charlotte Braided Rug