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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chapelle Rectangular Planter 4.4 5 18 18
terrific planters These planters are sturdy, yet light weight. Beautiful design. I ordered them to two different shapes May 16, 2013
Excellent product. I have several Chapelle Planters and they make such a wonderful addition to my yard and the fact they have a built-in water drain is so great. Recommend this product highly. February 22, 2014
Great planters! I am very pleased with this purchase. The planters have held up well in a very wet summer and look great with my choice of plantings. I would definitely recommend. September 3, 2013
these planters enhance a front entrance. I could not be more pleased with these planters in the charcoal color. I filled them with shade loving colorful plants at my front steps. Truly an addition against the brick steps. June 22, 2013
Excellent planters These are great heavy planters. I never worry about them being blown over. They look really wonderful and several of the neighbors have complimented them. The plug at the bottom allows for drainage and my plants are thriving. June 14, 2013
BEST VALUE This rectangular planter (window box shape) sits beneath our front pavered entrance on a wide step. Size at 30" in length was just right. Good heavy quality at about half the price of others with an easy to remove drainage plug. Only wish it was offered in a brown color, but it can easily be spray painted. May 15, 2013
Beautiful, but now the other sizes are gone! I bought this planter as we are redoing our patio and deck. It fits perfectly in the spot for which I needed it. I then wanted to buy two more in slate in smaller sizes but they are unavailable. I am so disappointed! I like things to match, but it would appear I'm out of luck. Hope Ballard is able to offer these again in the smaller square and round sizes. April 12, 2013
Great quality I ordered several planter from this collection and they exceeded my expectations. Very heavy with optional drainage holes (plugs are included for indoor use) and the color is exactly as I'd hoped. April 14, 2013
This product is smaller than it looks Even though the measurements were there the picture was deceiving. I got 3 planters of 3 different sizes and I was a little disappointed at how small they are even with the 3 of them placed together. I love the color and the material they are made with. June 16, 2013
Beautiful planter! These are just like the planters you see near the front doors of elegant Irish country homes. After visiting Ireland, I had to have a pair. Perfect! August 23, 2013
looks nice It has nice style and its well made. It looks great in the garden. I wish it were a bit larger,but it's nice none the less. August 13, 2013
Perfect Pedestal I have a bunny statue at my front door that needed to be a little taller. I got this planter, planted, some moss, and put the bunny on top. Perfect! May 22, 2013
Quite Stunning Purchased the rectangular and the square ones for a client's deck. She absolutely LOVES the color of the zinc and design. They are quite heavy, will not blow over in the wind, a real concern in our area! April 12, 2013
Changes color in the sun I've had this for a year and it came in a neutral taupe color. Both are on the shaded north side of our home but the one that gets the east sun has turned into a bright green due to the sun. I know that things happen with the sun, but I was surprised. I will probably have to get our handyman to spray paint it so it will look normal again. October 12, 2013
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