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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chandelier Chain Sleeves - 3 1/2 feet 4.4 5 20 20
Beautiful I have this on my dining room chandelier and also on a mini crystal chandelier over my kitchen sink. Makes a big difference. Very happy with the quality and overall look. February 24, 2014
I liked the product, the quality was good It was well-made and performed as expected; however, I think the price was high for what it is June 12, 2013
Very versatile! I love this on my chandelier and I just ordered a couple more to use in my home office to "dress-up" the cords from my computer. November 22, 2013
Elegant wrap for formal occasion I wrapped a beautiful chandalier that was to hang over the Bridal Table at a recent wedding I decorated in Marblehead, Ma. Added glamour to an otherwise unsightly chain over a beautiful bride. October 24, 2013
Looks great, works great! I actually have the burlap 7 foot long cover. It is exactly what I was looking for to cover a chain that had to be added on to a chandelier so it could be swaged, due to where the junction box was located and where the table was actually located. It looks great perfect with my décor, the zipper feature makes it very neat looking and we were able to make a small hole in it to hang the chain from the hook in the ceiling to swag the chain and the cover still looks great! July 18, 2013
wonderful These chain sleeves made the chandelier look so much better, it completed the look and I don't know why I didn't buy them years ago! May 22, 2013
I purchased the burlap cover. Perfect for hiding wall hung flat screen TV cords if you don't want the expense of an electrician. March 27, 2013
It's difficult to find chain sleeves that are textured and multi-colored. I like that. I believe it is 7' long which would be very attractive if it was covering a lengthy chain. My chandelier chain is only approx 24" long. It looks ok but is very bunched up due to excess material. A shorter length as an option would have been nice. Still, it is pretty. June 15, 2012
High quality, really dresses up the fixture and finishes off the whole room. Love the zipper feature. No concerns about it opening which is especially great for those really high chandeliers. July 17, 2012
nice quality but for 10ft ceilings or higher I tried it on my 9 ft ceilings and I am returning it. I tried to fold it and fix it but there was just too much tight packed fabric so I am returning it. It needs a 10ft ceiling or higher to not look like a big wad of fabric. The natural linen fabric was very nice. The zipper is handy though which people at your dinners do you want to see the zipper side? Nice quality just not sized for ceilings below 10ft. January 26, 2013
Chandelier sleeve adds elegance to dining room. I love the look of the chandelier chain sleeve. We thought it would be too much trouble to put on, but once my husband started the zipper, it worked just fine. We have 10 foot ceilings, so the chain is longer, but the 7 foot model is long enough. I chose brown because I already have brown covers on my lamps. November 30, 2012
This product is very well designed This zippered chandelier chain sleeve is very well made, and well designed for ease of use. I love the elegant silk fabric, and the color is perfect for my decor. November 20, 2012
adds a nice touch to the whole room very easy to install. adds a nice finishing touch to the chandelier as well as to our dining room. November 28, 2012
great product These were exactly what we wanted. the burlap one is especially nice. We absolutely love it. October 17, 2012
This product has great features. Chandelier Sleeve looks great on a kitchen swag light in natural linen and dresses up the fixture. The zipper feature makes it easy to install and take off for cleaning. October 4, 2012
Love this product Love the high quality of this product. I have priced others around town that were not made well, but high dollar. I like the fact that it zips completely open -- no stringing the chain through -- and the zipper does not show. September 21, 2012
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Product:LI093-Chandelier Chain Sleeves