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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Chair Cushion with Knife Edge Welts - K 3.5 5 4 4
Size K - Sunbrella box edge specs are incorrect There doesn't appear to be a way to review the Sunbrella size k box edge (FC308). Just so anyone ordering knows- the box edge specs say it is 4.5 thickness, but when I received it, it is only 3. The smaller size cushions I ordered are 4.5, but not the size K. I am trying to decide if I want to return it. The cushion itself is nice, but if you want a thicker cushion, you will not get it in this box-edge size K. The specs are incorrect. April 5, 2014
Don't waste your money These cushions are way over priced for the quality. They are not firm or half as thick as the cushions that came with the patio table. (it was not even an expensive table.....I bought it at a home improvement center). Very flat and uncomfortable. The color was way off from the catalogue. I ordered the brown and it looks like a drab army green/brown color. I expected the quality to be much better for the price. I was disappointed because I've ordered other products from Ballard and I was always happy with the product and quality. July 7, 2011
Updated look and quality craftsmanship for the price. I very much liked the broad choices of fabric available. Any uncertainty I had about the quality of the product was quickly overcome when the cushions arrived. Very nice quality. I would have preferred an option for the 4" thickness in the seat cushions but it was not available in the size I ordered. Perfectly happy with the order and would do it again. July 25, 2011
Love them The fast dry cushions fit perfect on my wicker chairs. The set looks so nice on the front porch, added great curb appeal to the house. September 24, 2011
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