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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Ceylon Whitewash Lounge Chair 4.3 5 4 4
Very good value After a delay in shipment, the 2 chairs I ordered arrived carefully packaged with lots of Styrofoam and plastic wrapping to protect the wood and fabric. (Balllards emailed me a discount code for my next purchase as an apology for the delayed shipping.) The chairs were super easy to put together with the tools provided, even doing it by myself. The wooden frame is sturdy and the whitewash is close to how it is represented in the online photos. The seat dimensions are quite wide and deep so can accommodate larger adults. The standard cushions that come with the chair seem well made -- time will tell how well they hold up. I am planning to use these chairs inside, going with a provincial country theme, so am going to cover the cushions with another fabric on top of the existing standard white fabric. I think that is less expensive than buying the upgraded fabric cushions from Ballards online, and hopefully will extend the life of the cushions as well. I am quite pleased with this purchase. The chairs are an excellent value for the price. June 18, 2014
Great price, pretty good product Nice quality for the price point. Can't beat it, really. Chair is sturdy, but I wouldn't call it heavy. Assembly was straightforward but tedious. August 5, 2013
Perfect size, height, and cottage look I was going for! Absolutely LOVE this chair. I'm using it in the den, rather than outdoors, as intended...LOVE the cottage look, love the wood (eucalyptus), love the size/height of chair. With a bold color accent pillow, it is exactly what I wanted. The back is pretty enough to show through window for all to see....overall TERRIFIC purchase for the money. : ) June 6, 2013
Comfortable Chair My concern is that the color of the cushions was not that was stated on line or in the catolog. I had ordered several color samples and the cushions that came with these chairs were white and not sand as stated. I did not return the cushions as I wanted to go ahead and use the chairs and I did not want to go through the inconvience. That being said, they are comfortable and look great. I still would have perferred the sand color. We have the chairs for appromximately 2 months and they appear well made. We are currently using them indoors in a sun room. I was unable to give a 4 or 5 star rating since the color did not match the sample and while one chair was easy to assemble ,the other chair was difficult to assemble. May 20, 2013
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Product:SO627-Ceylon Whitewash Lounge Chair