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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.4 out of 5 by 12
Rated 5 out of 5 by New2TheSouth Exactly what we were looking for :-)
We love the great weight and size of the chairs for adults, yet not too heavy for children to move. Very comfortable seating. Great color also --- i.e. perfect ratio of whitewash & natural wood showing through.
July 5, 2013
Rated 5 out of 5 by Lisabo3 Love it!!!
We love our table and chairs. We are not "handy" people and had no problem putting it together. If a hole didn't line up it was easy to adjust. We didn't have to drill holes.
It's a white wash- not solid white. Shabby chic type feel. Love them and the swing & sitting chair we purchased as well.
June 24, 2013
Rated 4 out of 5 by JPVH Very attractive and comfortable
Easy to put together although time consuming. The wood is a little rough and should have been finely sanded a little more. Other than that, it is a sturdy, comfy and good looking.
May 15, 2013
Rated 1 out of 5 by NJSS I wanted to love it...
From a "looks" perspective, this table and chair set is lovely. I loved the way it looked in the catalog and also on my deck. I had the same experience as the above reviewer who said her friends mistook it for an indoor dining set. We actually did have it inside for a month after we first got it since we had no dining room table at the time. I also concur with the thorough packing and assembly time it took. Not difficult, but time consuming, especially if you use an Allen tool. All of ours lined up properly, we didn't need to drill additional holes.
Ok, so the problem was how it wore one placed outside. The very light whitewash began flaking and even splintering right away. The table corners began to pull apart and the adhesive used kind of washed away. It's possible I got a defective table but there was no way, at the rate it was falling apart it was going to last for several seasons. Also, nearly all of the screw covers (little wooden pegs) got very moldy and fell out.
Sadly, and after much debate, we decided to return it. Ballard has a generous return policy and worked with us to schedule the pick up (we didn't have to disassemble the chairs!) and refunded our full purchase. I was very disappointed as I think the table is truly unique and very attractive. I will continue to purchase from Ballard, we have been happy with other purchases and their customer service is great!
April 12, 2012
Rated 5 out of 5 by swissmiss Very happy customer!
I purchased the whole set for my covered deck. I'm very happy with it. The color is a true whitewashed with the wood grain clearly showing through. And of course that means each piece will be unique. If your looking for painted piece, this is not it. The arm chairs are generous size, and I'm not a petite person. They are also heavy so I assume they are solid wood. This table is unique in that it's only 3 feet wide, yet long enough to fit 6 chairs comfortably. The only thing to be aware of is assembly, like others have said. If you/your husband is very handy-no problem. It will just take some time. Unpacking takes some time also. They are packed very well. We needed to make some holes because they were drilled incorrectly from wherever they're made.
September 8, 2011
Rated 5 out of 5 by Lilacgirl This is a beautiful, well made sturdy dining set.
My friend was wondering why I was leaving a table outside in the rain. It looks like a dining room table for inside. It is different and lovely. However, be prepared for taking a long time to assemble and unpack. It was the best packed item ever. I recommend getting a ratchet attachment to assemble. It is well worth the time and effort.
June 3, 2011
Rated 4 out of 5 by homelover Surprised by the color
I received the set this week and while I like the overall style of it, the color is not at all what I expected. It is called "whitewash" and it really is just a wash of paint over the wood. Mine actually looks sort of pink against my white house/deck. Online, it looks like a solid white. I think I'll need to paint it to get the look I want, which is disappointing. Assembly is not difficult but is rather time consuming -- 40 mins per piece.
May 20, 2011
Rated 5 out of 5 by 27newport Beautiful, great quality and unique!
Our furniture just arrived today and my husband and I just finished putting it together. It looks gorgeous! Really heavy and well made and the finish is so unique- perfect french country look for our backyard. It wasn't too hard to put together- just time consuming (get a drill bit instead of using the little hand wrench that it comes with with- much faster.) We couldn't be happier and can't wait for our cushions and umbrella.
May 12, 2011
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