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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ceylon Whitewash 7-Piece Rectangular Dining Set 4.5 5 11 11
I wanted to love it... From a "looks" perspective, this table and chair set is lovely. I loved the way it looked in the catalog and also on my deck. I had the same experience as the above reviewer who said her friends mistook it for an indoor dining set. We actually did have it inside for a month after we first got it since we had no dining room table at the time. I also concur with the thorough packing and assembly time it took. Not difficult, but time consuming, especially if you use an Allen tool. All of ours lined up properly, we didn't need to drill additional holes. Ok, so the problem was how it wore one placed outside. The very light whitewash began flaking and even splintering right away. The table corners began to pull apart and the adhesive used kind of washed away. It's possible I got a defective table but there was no way, at the rate it was falling apart it was going to last for several seasons. Also, nearly all of the screw covers (little wooden pegs) got very moldy and fell out. Sadly, and after much debate, we decided to return it. Ballard has a generous return policy and worked with us to schedule the pick up (we didn't have to disassemble the chairs!) and refunded our full purchase. I was very disappointed as I think the table is truly unique and very attractive. I will continue to purchase from Ballard, we have been happy with other purchases and their customer service is great! April 12, 2012
Surprised by the color I received the set this week and while I like the overall style of it, the color is not at all what I expected. It is called "whitewash" and it really is just a wash of paint over the wood. Mine actually looks sort of pink against my white house/deck. Online, it looks like a solid white. I think I'll need to paint it to get the look I want, which is disappointing. Assembly is not difficult but is rather time consuming -- 40 mins per piece. May 20, 2011
Beautiful, great quality and unique! Our furniture just arrived today and my husband and I just finished putting it together. It looks gorgeous! Really heavy and well made and the finish is so unique- perfect french country look for our backyard. It wasn't too hard to put together- just time consuming (get a drill bit instead of using the little hand wrench that it comes with with- much faster.) We couldn't be happier and can't wait for our cushions and umbrella. May 12, 2011
This set is perfect for indoor use too! I had been looking for a dining room set that was both lovely and affordable. So far no one notices that this set is for outdoor use. I had to do a little light sanding to remove some splinters and would have preferred a choice of color for the cushions. But I love my set. June 21, 2014
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Product:TO324-Ceylon Whitewash 7-Piece Rectangular Dining Set