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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Celine Cheetah Rug 4.4 5 30 30
Gorgeous, versatile rug! After having my eye on this rug for several months, I finally purchased it - and could not be more pleased! I ordered the creme color to go with our light tile floors and dark chocolate sectional, and it looks amazing. It even coordinates perfectly with the doggy steps! This is my first Ballard purchase, and it will definitely not be my last. June 3, 2012
Looks incredible. Product is as described and pictured. This rug looks amazing. You will definitely need a rug pad to add volume and stability on hard surfaces, however, to get this size rug, price, and visual appeal, it is well worth the buy. The rug is lightweight, which makes it easy to transport. January 12, 2012
If you spill water on this rug, you will get a brown spot! I am really torn as of whether I should recommend this rug or not. I think it is gorgeous to look at and added a touch of whimsy and sophistication all at the same time. Unfortunately, I had to purchase an expensive, thick rug pad to put under it as it is extremely thin. The other downside is that I have spilled water on this rug two times and now have "cellulosic browning". I've never had water stain a carpet before and it looks like a large brown stain; it doesn't look like it's from water. If you don't have children, don't have pets, and are extremely careful, I would suggest purchasing it. If you have pets or children or drink water in the room where your rug is, you might want to think again. $700 is alot of money to spend on something that can get ruined so easily from a little spill of water. I love it otherwise. August 8, 2012
Celine rug is not squared. I love the looks of the rug but it arrived with off-measurements which are noticeable. While Ballards has been wonderful about trying to replace it, the supplier keeps pushing back the new replacement date which is now May 30th. In my opinion, this is unacceptable but I need the replacement. If I were Ballards I would discontinue using this supplier as they are not in compliance with the Ballard quality I've previously received with my other orders. March 17, 2011
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