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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 45 reviewers.
Rated 5 out of 5 by Conversation Piece I bought the rug in the cream color, and it is a knockout. The cheetah design is raised over a flat base which makes the design pop. The cream color is so neutral and goes with anything. I am using it in my living room, over medium brown wood floors. There is a Ballard Designs Thurston wing chair on top of it which Ballard custom covered for me in their wheat buffalo check fabric and a contrasting welt in a seafoam color. I had to wait for the rug to be back in stock. It came in earlier than anticipated and was well worth the wait. I've gotten many compliments on it. I'm using it with Ballard's antelope rug which is my dining room (open concept). They go great together. If you want something a little unusual, yet a classic type of design, then I highly recommend this rug. December 16, 2016
Rated 5 out of 5 by Beautiful!! Very nice quality, thin so it resembles a sisal, very beautiful and well made. December 8, 2016
Rated 5 out of 5 by Amazing!! I fell in love with this rug before the wrapping was even totally off! I bought it for my bedroom but have put it in my living room as a rug was the only piece I was missing in there. I want one in every room! lol... Some animal prints just look cheesy but Ballard nailed it on this one! It is a little thin so if you are looking for more cushion I would suggest adding a pad. I am so happy to have found this rug! December 3, 2016
Rated 5 out of 5 by Perfect runner for my kitchen I had been looking for a kitchen runner for a while before I spotted this in the Ballard catalogue. I needed something that was low profile so people wouldn't trip over the edges, dressy enough against my cherry hardwood floors, and patterned to hide the inevitable spills. This fits the bill perfectly on all counts. I was concerned that the mocha color might be too dark against the cherry floors, but it looks gorgeous. I've spot cleaned with a damp paper towel! Feels soft underfoot, and everyone comments on how much they love it. Neutral colors, but the pattern gives it a little whimsy. *Note that the back is not nonslip, and because my rug is a runner in a high traffic area, it was sliding around a bit. Easy fix though... I just went to the rug department of my local big box hardware store and purchased rug tape, which adheres to the back of the rug and grips the floor (won't damage your floors, see pic). Unless you're buying a runner like me, this won't even be an issue for you. Thank you, Ballard, for another great product! December 2, 2016
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Product:RT185-Celine Cheetah Rug

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