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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 175 reviewers.
Rated 4 out of 5 by Beautifully made all wool rug. In the pictures on the site, the rug has a taupe color, but in person it was really grey. I could not use grey in a taupe room, so sadly, am returning the rug. February 15, 2014
Rated 1 out of 5 by Color variance I ordered 5 Catherine Rugs in 3 sizes. They are all coming at different times because they were backordered several months. Therefore, the color varies greatly from one to the next. So far, I had to return 1 of the 3. I hope the next 2 are the same color. January 29, 2014
Rated 2 out of 5 by Looks nice but sheds a lot We've had the rug for less than two months and it is still shedding. It is like having a dog hidden in the rug. It almost fills the vacuum cleaner canister each time it is vacuumed. The edges are already starting to show wear (there are only 2 of us using the rug). The two stars are because the rug is very nice looking and has great colors. January 10, 2014
Rated 5 out of 5 by Beautiful rug I have had this rug for over 6 months now and love it more than when I bought it. It does not pill like rugs from other major retailers and it wears beautifully. I have bought many rugs from BD and never been disappointed! This one far exceeds the price. Centerpiece of my room. December 5, 2013
Rated 5 out of 5 by Catherine Rug Love this Rug ! Nice colors... good quality for the price. You won't be disappointed with this one. November 5, 2013
Rated 3 out of 5 by Color issue Though the rug is beautiful and I got it for a good price, the color does not match the pictures in the catalog or online--at all! I was looking for a more beige tone and this rug is much darker and has an overall blue tone to it. I was so disappointed! I ended up returning it because I just didn't want to settle. The hunt goes on... I do want to say that delivery was very fast and they make it very easy to return if you are not satisfied. November 2, 2013
Rated 3 out of 5 by Pretty but messy I bought this rug despite the reviews that indicated it's propensity to shed. I couldn't ignore the color pallet and low cost. I wondered how much could it really shed? Well, a lot! My house now sports a thin layer of carpet fibers all over the hard wood floors and other solid surfaces. The vacuum dust container must be emptied due to fibers a minimum of 3 times each time I vacuum the rug, which is frequently. I'm still hoping it will finally give up all the loose fibers and quit producing such a mess. October 28, 2013
Rated 4 out of 5 by Decent Rug I really love this rug, but have to agree with other reviewers, it does shed quite a bit. Not a problem in my home. With 3 kids and a dog, I vacuum frequently anyways. The colors are just right for my home and taste, though the creamy background color that the website shows is in reality darker and more of a grayish color. I personally would have preferred it to be lighter, but it hides dirt well. All in all, I am happy with the rug, and would purchase again. October 26, 2013
Rated 4 out of 5 by Great Rug I have had this rug about a month. When it first arrived, I was really worried about the color. It looked more gray than cream and almost had a sage green tint to it. I bought it for our bedroom, which has cream and teal walls. Once situated in the room it looks very nice. The rug is thick and soft. I don't think shedding is an issue, but I expect any wool rug to shed a little. October 26, 2013
Rated 5 out of 5 by Love! I ordered four of these beautiful rugs and I couldn't be happier with the way they look and feel. Thank you Ballard for another quality product! October 23, 2013
Rated 5 out of 5 by Very Nice Rug! This was my first purchase from Ballard Designs. I'm very happy with rugs. They are of excellent quality, are plush, and are exactly as pictured in the catalog. One rug arrived in about week. The other two arrived in about two weeks. I highly recommend this rug and Ballard Design's service. I am completely satisfied. October 21, 2013
Rated 4 out of 5 by Great for a dining room I was a little reluctant to buy this rug because I thought the colors would be too brown, but I was pleasantly surprised with the beautiful muted blue and green colors. Yes, it sheds, but I have it in my dining room so no one is sitting on it. Vacuuming solves the problem for me. I probably would not like this in an area where anyone would sit on it, but for my dining room, it's perfect. October 20, 2013
Rated 5 out of 5 by Exactly what I was looking for! I finally found it! Several years ago when I was redecorating, I looked for a similar rug without success. I purchased another rug that was nice and looked good, but it wasn't what I wanted. When I saw the Catherine rug, I just had to have it. Despite the negative reviews regarding shedding problems, I ordered it. It arrived promptly as promised and it looks fabulous. Furthermore, I have not experienced the shedding problems that other customers have reported. Thanks, Ballard Design, for the fabulous rug. October 20, 2013
Rated 5 out of 5 by Beautiful, plush rug. This is a beautiful rug and the colors are the same as those shown in the picture October 19, 2013
Rated 5 out of 5 by beautiful rug This is a lovely pattern, light and very neutral while still giving the texture of pattern to your room. I really like this rug better in person than in the catalog. Nicely made, even if it is not a high-end rug. October 17, 2013
Rated 5 out of 5 by Great rugs, very pretty and soft! These rugs are very nice. Colors are soft and muted. Goes well with a variety of furniture and decor. So happy with this purchase and the price was unbeatable! October 17, 2013
Rated 5 out of 5 by Neutral and beautiful Light and neutral, good quality, beautiful rug. Got it on sale at a terrific price. October 11, 2013
Rated 4 out of 5 by Nice Rug The Catherine rug seems to be of good quality. It arrived today, so I cannot speak to the shedding problems that other reviewers have mentioned. I think all rugs shed to some degree. The color is not as it appears online. The background color is more of a sage green. Online it appears to be beige. Wish the background was beige but I will probably keep it as it was a very good price. October 7, 2013
Rated 5 out of 5 by Beautiful Rug! I have had this rug for approximately 5 weeks now and absolutely love it. It's thick, rich looking and well made. The colors that stand out the most for me are light blue, gray, and caramel. I think it depends on the lighting in your home but the colors are very soft and muted so they go with many things. With regards to the shedding, it was quite excessive in the beginning and we have wood floors that show everything. I struggled with the thought of having to return this beautiful rug or live with the shedding so I went in search of a solution. One suggestion I read was to vacuum the rug daily. That's exactly what I did for approximately 2 weeks. I used a well known brand cordless stick vacuum that worked great and it took care of the problem. Wool rugs shed so it's not going to go away completely but it sheds very little now. Great price for such a beautiful rug, quick complaints. October 2, 2013
Rated 5 out of 5 by Ordered for a bedroom that has tile floor. It is very soft and feels substantial. The colors are soft/subdued. I would have preferred a little more spa and caramel and less grey, but I still like it very much. Its is very soft under bare feet and substantial weight. It does not have much fuzz when I vacuum. The shipment arrived very promptly and was well packaged to prevent damage during shipment. This is my first major purchase from Ballard, and I will continue to shop at Ballard. September 29, 2013
Rated 4 out of 5 by Beautiful colors and good quality I love this rug. Yes, it does seem to shed a lot as some others have mentioned but a quick vacuum is all it needs. Hopefully it will settle the longer we have it. The colors are beautiful and the size is great for the price. September 26, 2013
Rated 3 out of 5 by beautiful but intolerable shedding I just received the Catherine Rug and while I think it is extremely pretty (browns, light sea foam blue and grey sage) I vacuumed the rug for 2 hours with my heavy duty top of the line vacuum cleaner and then got down and brushed it with a brush and vacuumed it again and it is still shedding like crazy. I just wont be able to deal with the inevitable months of shedding so I will have to send it back. If the shedding would not bother you I could not recommend the look and plushness of this rug enough. I love Ballard Designs and their satisfaction guarantee and as a result will be a customer for life. September 19, 2013
Rated 5 out of 5 by Lovely finish to my redecorated hallway These rugs are gorgeous. Thick, plush, soft, rich. The colors are a little more muted than what I should have chosen, but I loved the colors and quality too much to send them back. And the price for this quality was absolutely amazing! I would love to see a little more of the caramel color in them, and that was hard to tell by the small sample I had ordered earlier. I recommend the rugs and Ballard Designs. This was my first experience and I will be back! September 16, 2013
Rated 3 out of 5 by Color is more green than I thought Although I did not order a sample, based on the photos online and in the catalog, did not expect the green hue to be as strong as it is. I bought the 9x12. I'm still on the fence as to whether or not I send it back. I will say that it's super soft and comfortable and the color isn't BAD, it's just a strange shade of muddy green. I also think that I can offset some of it by using white, teal and/or burgundy accessories to make it pop. At the moment, I only have a beige couch to compare it to so maybe that's part of the issue as well. So while I don't hate it, I don't love it either. Get a swatch before ordering. September 14, 2013
Rated 5 out of 5 by Exactly what I was looking for! Looked at this rug for a while. Had to wait a long time for the swatch, but when I finally ordered the rug, it arrived quickly. Not sure what others speak of about shedding....this rug doesn't shed at all. It is absolutely beautiful. The background color doesn't look as "tan" in real life as it does in the photo depicted. I had intended this rug for a specific room, but found it went well in several rooms, due to the colors. DEFINITELY worth it! September 11, 2013
Rated 5 out of 5 by gorgeous! exceeded my expectations! ballard's is always reliable but this rug exceeded my expectations! the quality is superior! September 8, 2013
Rated 1 out of 5 by Not the same colors as pictured; sheds The pictures of this rug do not reflect its true colors. The rug is very blue, not at all "caramel", and the greys are very blue-toned as well. After I received it I read through old reviews and this is a common theme (some even say theirs is greenish). I think the quality control on this rug is very poor regarding color consistency. It also sheds a lot. I had purchased another Ballard rug in the past and loved it (the Fiorentine), but this one is going back. Wish it were as pictured - that would have been what I wanted. September 6, 2013
Rated 5 out of 5 by Great value; rich elegant look. No piling. Carpet was exactly as described - color description right on. Exceptional quality and pricing. I would highly recommend purchase. No piling issues. Just an all around great find. September 5, 2013
Rated 5 out of 5 by Excellent quality and value I found the rug to be as described. The colors are as pictured in the catalog - muted, quiet, and elegant. I have had no difficulties with shedding, as other reviewers reported. The rug is quite dense and heavy. This is the first time I had the courage to order a rug online, but the experience was very positive. September 5, 2013
Rated 1 out of 5 by Beautiful - but not worth it! I like, the other reviewers, am very disappointed with this purchase. I absolutely love the rug - color, softness, overall look, but I can't keep it. As others mentioned, it sheds horribly - I thought this would be temporary, or that for whatever reason it would be tolerable, but it simply isn't. In addition to the extra cleaning, I started having major sinus headaches and issues once it was brought into the house. So even though I won't be able to find a more beautiful rug :-( I have to return. August 28, 2013
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Product:RT147-Catherine Rug

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