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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 142 reviewers.
Rated 3 out of 5 by Beware of colors This rug is beautiful quality in traditional Ballard style. However, the colors of this rug do not match the colors of the picture online or the sample I previously ordered. "Soft tonal palette of spa, grey, and caramel" is more like brightly colored palette of bright teal, gray, and caramel. It did not match my neutral designed room. Ballard was helpful in the return process which I am thankful for, but the picture is not an accurate color of what you will receive, and the sample I received was lighter color palette than my actual rug. I wish the colors would have been more neutral because I loved the quality and pattern of the rug. August 22, 2015
Rated 5 out of 5 by Soft and Beautiful I just purchased this rug, size 10x14, for my master bedroom. I did not pay the extra fee to have it put into the room which was risky because of its size however it was easy enough to take up stairs and unroll it under my bed and furniture with the help of my DH. The rug is wool so I imagine it may shed some as expected with all wool rugs. However, it is very soft and just the right thickness. The colors are true to the photo, neutral background (greige) designed with spa blue, soft greens and touches of gold and cream. All in all a great purchase and I had been searching for almost a year. This was affordable and just what we needed. August 15, 2015
Rated 3 out of 5 by Difficult to Rate I am torn on my review of this product. The actual rug is pretty. It is well made, soft and is wearing well so far. The problem I have with the rug is that the color is not as pictured. I read tons of reviews before buying this rug so I knew that there was a high color variation in the product. I ordered a sample as suggested by other reviewers and found the sample not very helpful. It was not an actual sample of the rug pattern, but rather a sample of a striped rug to give you a small sampling of the colors used in the rugs. Which sounds helpful but if you can not see which colors there are more of or how they are contrasted in a pattern it is more difficult to get a good visualization on your purchase. The rug I received has a definite green overtone. It is beautiful, but the overtone makes it difficult to coordinate with other furniture pieces, art, ect. I just viewed pictures on a recent review and their rug looks much more grey and dark. I guess it could be lighting? but I can not imagine so. So, it is a beautiful product... but it is not an easy product to buy from the internet as it is difficult to predict how it will look in your own home. August 2, 2015
Rated 5 out of 5 by Beautiful soft plush rug. Unfortunately this beautiful rug did not enhance my furniture and hardwood color. It is very soft and comfortable.i would have loved to keep it but color was just not right for my room. June 15, 2015
  • 2015-10-09T06:32:04.774-05:00
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Product:RT147-Catherine Rug

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