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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 171 reviewers.
Rated 2 out of 5 by "Sage" color needs to be more clear Although the quality of this rug is fine, the fact that the rug is "sage" colored is problematic because the photos and written descriptions lead one to believe it is more neutral. I had even ordered the swatch of this rug and the green tones are not depicted as being the dominant shade. "Sage" is actually written on the shipping tag and online description if you look closely but I wished it was described as "sage" more clearly. If you are looking for a soft green rug, then this is a good bet, but if you are looking for a rug that has more ivory, cream, and tan shades as I had hoped, this is not what this rug provides. October 24, 2016
Rated 5 out of 5 by Perfect! I bought new furniture long distance for a second home out of state. I kept looking at rugs but could not be sure the colors in the pictures were accurate. This rug is so different from the picture on line. My furniture is a pallet of grey, spa and teal... I was lucky to go the King of Prussia mall while visiting a friend. There it was! I knew the colors were perfect and I ordered it immediately. It is soft and after one vacuuming there is no shedding at all... No odor, and it lays flat right out of the package. Love this rug! I hope Ballard can do something to be sure the colors in their pictures are more accurate. October 17, 2016
Rated 5 out of 5 by Even more beautiful than pictured This rug is still rolled up because I want to paint before putting it down, but I visited a Ballard store and saw it "in person". It's absolutely beautiful - very soft colors. When I peeked at a corner of mine, I first thought it had a lot more sage green than I wanted, but it turns out that what I thought was sage is more of a taupe in the store. I just hope my lighting is similar to theirs. September 24, 2016
Rated 5 out of 5 by Very glad I made this purchase. I really like the soft muted coloring of the Catherine rug. It adds to a room without overpowering the space. The pattern is classy and traditional. The rug cleans very well too, so there is not an issue in using this rug in high traffic areas. September 17, 2016
  • 2016-10-30 T09:03:42.837-05:00
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Product:RT147-Catherine Rug
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