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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 163 reviewers.
Rated 3 out of 5 by Disappointed This rug is beautiful but it sheds worse than my dog. Very disappointed that I am picking up pieces of wool off the floor several times a day. Not what I expected. Would only recommend if you keep a vacuum handy. March 20, 2016
Rated 4 out of 5 by Cozy rug, but darker and much more gray than pictured Just received the 10x14 Catherine Rug today, and was disappointed that it is much darker and very gray-toned, rather than the cream colors that predominate in the catalog photo. I had also pre-ordered the swatch, and while the gray thread is part of the swatch, it doesn't appear as the dominant color. My living room has light gray walls, and the color of the carpet brought everything down, rather than brightening it up. It may be a better color in another room. It *is* very plush-feeling and would have otherwise been a nice fit. Ballard Designs customer service has been excellent in facilitating the return, so I would definitely shop from them again. February 26, 2016
Rated 4 out of 5 by beautiful rug for the right room I love this rug - I was looking for something lighter in a room where I have a dark leather sofa and this ties it all together beautifully. It is very plush, well made, and the colors are true to the website photo. The only thing I would warn buyers of is that if you place it in a high traffic room (as we have done) you will start to notice certain areas become discolored pretty quickly. We'd had the rug about six months when I noticed that the place where my dog always lies is much darker than the rest of the rug. We had cleaners come out to clean all of our rugs and it really made no difference. So, consider the traffic flow in your house and know that because it is so light, this rug might do better in a room that gets less daily use. February 19, 2016
Rated 5 out of 5 by Beautiful Cool Colors As other reviewers have commented, this rug does not show in person at all like it does online. I found "real" photos of the rug via social media and ordered the rug sample, which I recommend, to bed sure the colors worked in my space. (The sample is free, just $5 for shipping.) When I unpacked the rug in my dining room, which has very yellow/warm lighting, the rug looked sage green and tan. But with the natural light in my living room, the colors appear much lighter and bluer/grayer, just like the photo I've included with this review. So know that your lighting will affect what colors that come through. This rug adds color but somehow stays neutral, too. I love it! Great for tying in taupes and grays with a little bit of greenish blue hues. I have not had an issue with shedding like other reviewers have mentioned. There is some shedding, but not an abnormal amount for a new rug. February 18, 2016
  • 2016-05-28 T09:03:26.419-05:00
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Product:RT147-Catherine Rug
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