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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 175 reviewers.
Rated 2 out of 5 by "Sage" color needs to be more clear Although the quality of this rug is fine, the fact that the rug is "sage" colored is problematic because the photos and written descriptions lead one to believe it is more neutral. I had even ordered the swatch of this rug and the green tones are not depicted as being the dominant shade. "Sage" is actually written on the shipping tag and online description if you look closely but I wished it was described as "sage" more clearly. If you are looking for a soft green rug, then this is a good bet, but if you are looking for a rug that has more ivory, cream, and tan shades as I had hoped, this is not what this rug provides. October 24, 2016
Rated 5 out of 5 by Perfect! I bought new furniture long distance for a second home out of state. I kept looking at rugs but could not be sure the colors in the pictures were accurate. This rug is so different from the picture on line. My furniture is a pallet of grey, spa and teal... I was lucky to go the King of Prussia mall while visiting a friend. There it was! I knew the colors were perfect and I ordered it immediately. It is soft and after one vacuuming there is no shedding at all... No odor, and it lays flat right out of the package. Love this rug! I hope Ballard can do something to be sure the colors in their pictures are more accurate. October 17, 2016
Rated 5 out of 5 by Even more beautiful than pictured This rug is still rolled up because I want to paint before putting it down, but I visited a Ballard store and saw it "in person". It's absolutely beautiful - very soft colors. When I peeked at a corner of mine, I first thought it had a lot more sage green than I wanted, but it turns out that what I thought was sage is more of a taupe in the store. I just hope my lighting is similar to theirs. September 24, 2016
Rated 5 out of 5 by Very glad I made this purchase. I really like the soft muted coloring of the Catherine rug. It adds to a room without overpowering the space. The pattern is classy and traditional. The rug cleans very well too, so there is not an issue in using this rug in high traffic areas. September 17, 2016
Rated 5 out of 5 by Not as "blue" as thought from other reviewers, more green/blue I wanted to add my review as I relied heavily on the other reviews for this item before making my purchase. Based on other reviewers photos I thought this rug would be bluer than it actually was. I did order the swatch before committing to the rug and didn't see much blue in that either. In taking my own photo I can see why. It seems to skew more blue in photos. Don't get me wrong there are actually green/blue parts of this rug but it is not actually blue but more of a muted seafoam and teal color. Either way it works for me because I haven't bought pillows yet and I just wanted a cool toned rug with some warmth which is set off nicely by the flax/gold areas of this rug. The quality is very good. My husband typically hates 100% wool rugs due to shedding but we took a vacuum over it as soon as it arrived and we were surprised how little it shed. Also, it's crazy soft. August 26, 2016
Rated 5 out of 5 by Beautiful! This carpet is gorgeous! It has blues, greys, yellows, taupes, and is just stunning! I was VERY hesitant to buy it as the sample is so small and it is hard to tell if it is really going to go, but I risked it and am SO VERY GLAD I did. I LOVE it. August 11, 2016
Rated 5 out of 5 by Beautiful rug! The Catherine rug is gorgeous! Very soft and subtle light pale grays and blues. It does shed a bit. My client loves it! August 6, 2016
Rated 5 out of 5 by A real beauty. Beautifully neutral with a touch of soft blue. As always, I am very pleased with the quality. July 23, 2016
Rated 3 out of 5 by Disappointed This rug is beautiful but it sheds worse than my dog. Very disappointed that I am picking up pieces of wool off the floor several times a day. Not what I expected. Would only recommend if you keep a vacuum handy. March 20, 2016
Rated 4 out of 5 by Cozy rug, but darker and much more gray than pictured Just received the 10x14 Catherine Rug today, and was disappointed that it is much darker and very gray-toned, rather than the cream colors that predominate in the catalog photo. I had also pre-ordered the swatch, and while the gray thread is part of the swatch, it doesn't appear as the dominant color. My living room has light gray walls, and the color of the carpet brought everything down, rather than brightening it up. It may be a better color in another room. It *is* very plush-feeling and would have otherwise been a nice fit. Ballard Designs customer service has been excellent in facilitating the return, so I would definitely shop from them again. February 26, 2016
Rated 4 out of 5 by beautiful rug for the right room I love this rug - I was looking for something lighter in a room where I have a dark leather sofa and this ties it all together beautifully. It is very plush, well made, and the colors are true to the website photo. The only thing I would warn buyers of is that if you place it in a high traffic room (as we have done) you will start to notice certain areas become discolored pretty quickly. We'd had the rug about six months when I noticed that the place where my dog always lies is much darker than the rest of the rug. We had cleaners come out to clean all of our rugs and it really made no difference. So, consider the traffic flow in your house and know that because it is so light, this rug might do better in a room that gets less daily use. February 19, 2016
Rated 5 out of 5 by Beautiful Cool Colors As other reviewers have commented, this rug does not show in person at all like it does online. I found "real" photos of the rug via social media and ordered the rug sample, which I recommend, to bed sure the colors worked in my space. (The sample is free, just $5 for shipping.) When I unpacked the rug in my dining room, which has very yellow/warm lighting, the rug looked sage green and tan. But with the natural light in my living room, the colors appear much lighter and bluer/grayer, just like the photo I've included with this review. So know that your lighting will affect what colors that come through. This rug adds color but somehow stays neutral, too. I love it! Great for tying in taupes and grays with a little bit of greenish blue hues. I have not had an issue with shedding like other reviewers have mentioned. There is some shedding, but not an abnormal amount for a new rug. February 18, 2016
Rated 4 out of 5 by Shedding I purchased this carpet about 2 years ago now. I read reviews that it shed and had hopes it was just when it was first delivered. Unfortunately, this carpet still sheds 2 years later. I absolutely love it and it looks beautiful against my white couch and coffee table but the shedding is a pain. I'm always vacuuming and cleaning and I can't sit on it in black pants. Still looks beautiful though and I cant seem to replace it! February 8, 2016
Rated 4 out of 5 by Color not as shown I bought this rug a little while ago and love it. I feel the quality is good. HOWEVER, the color is not the same as in the picture on this website, it has a blue/grey tint to it rather than a tan/beige. Luckily this fits in with my decor even better this way so things ended up working out. January 28, 2016
Rated 1 out of 5 by SHEDS I bought this rug almost 3 years ago. I thought the shedding would eventually get better with vacuuming and cleaning but it just gets worse. I even purchased the recommended rug pad so I know that's not the problem. The rug is pretty but for this amount of money I expect a quality product. I've read several rug recommendations and they say if the rug still sheds after 6 months, the quality was poor. I'm very disappointed because I've purchased many products from Ballard's and been happy with all of the others. January 23, 2016
Rated 4 out of 5 by Beautiful but it sheds I love the soft colors in this rug, and it's softness. However, I purchased it about a year or so ago and it's still shedding fibers. I frequently find fur balls of fibers as well as loose fibers everywhere. My vacuum bag is always chuck filled with the fibers from this rug. I have no animals or children, it's just the two of us, so it's not getting much wear at all. I vacuum weekly, and would have expected the shedding to have stopped long before now. Beautiful looking rug tho. January 10, 2016
Rated 5 out of 5 by The quality of this rug is top-notch It is a great addition to our dining room. I recommend it highly. January 9, 2016
Rated 5 out of 5 by A Classic! I have wanted to order this rug for a long time and finally got my chance when we needed a new runner for our entryway. It is beautiful and the colors are more vibrant than they appear in the catalog. Good quality, and it laid flat right out of the packaging. This rug is a bargain at the price! January 3, 2016
Rated 4 out of 5 by Color not as online appearance Rug background is gray, not cream. Good quality, however. I would exchange for cream if I could. December 28, 2015
Rated 5 out of 5 by Gorgeous rug! So much prettier than picture and sample. Definitely on the gray side sea foam and mustard gold. I am so thrilled with it - I only wish I could find more to coordinate with it! Plush and beautiful- great buy! December 22, 2015
Rated 1 out of 5 by The rug shed terribly The Catherine rug, which I purchased only a few months ago, has shed terribly. I had my professional rug cleaner include it when he came over to clean other rugs within my house and it ended up with large bubbles, that can no longer be smoother out. I love Ballard Designs a am a frequest shopper. Thus, I am very dissapointed. December 7, 2015
Rated 2 out of 5 by Beautiful but sheds like crazy I purchased this rug in Feb 2015. I love the colors and the price was very reasonable for the large size that we bought. It matches the decor in our family room beautifully and it is very soft to walk on. However, the shedding is unbelievable. Huge balls of wool would collect on the surface for the first few months, and each vacuuming would fill the entire bag. 9 months later, the balls are gone but there are still fibers all over my family room and they migrate throughout the entire house. I expect wool rugs to shed a bit (I've had others in the past), but this is excessive. Had I known, I probably would spent a little extra and purchased a different rug elsewhere. If it weren't for the shedding, I would have given 5 stars. December 5, 2015
Rated 4 out of 5 by Lovely pattern I love the pattern of these rugs, but the color from your photographs was not true to the colors that turned out to be on the rugs. I liked them, and could use them, but wish they had been more what you showed in your catalog and online. I think the color of the light you use to photograph them is not what most people would have in their homes, and thus affects the efficacy of the rug colors when one orders them. November 8, 2015
Rated 4 out of 5 by Gorgeous Rug I love this rug. It's more gorgeous in person! I will say the colors are a bit cooler than the online picture appears. It does shed,as others have said, but it's nothing a vacuum doesn't pick up. Totally happy and I would but it again. November 7, 2015
Rated 5 out of 5 by So elegant ! So soft ! Colors are beautifully muted. The background of the rug is grey. I ordered the 9x12. It is a terrific value. Just as I had hoped for. No shedding. No odor. October 20, 2015
Rated 1 out of 5 by Warning This rug is not available in the colors advertised. Only SAGE (dark green) s available and will be sent to you. October 19, 2015
Rated 5 out of 5 by love!!! Love the colors in this rug! Really lightened up my room because I have dark furniture. Looks beautiful! October 17, 2015
Rated 5 out of 5 by Beautiful rug I purchased the Catherine rug in the green. It has many shades of the spa color with some golds and browns and has helped create a classy look to my living room. October 12, 2015
Rated 5 out of 5 by Perfect! Beautiful runner, perfect fit for our new home's entryway. Soft to walk on, no shedding. Muted colors are just right. Couldn't be more pleased. October 11, 2015
Rated 3 out of 5 by Beware of colors This rug is beautiful quality in traditional Ballard style. However, the colors of this rug do not match the colors of the picture online or the sample I previously ordered. "Soft tonal palette of spa, grey, and caramel" is more like brightly colored palette of bright teal, gray, and caramel. It did not match my neutral designed room. Ballard was helpful in the return process which I am thankful for, but the picture is not an accurate color of what you will receive, and the sample I received was lighter color palette than my actual rug. I wish the colors would have been more neutral because I loved the quality and pattern of the rug. August 22, 2015
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Product:RT147-Catherine Rug

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