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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Catalina Indoor/Outdoor Rug is rated
2.4 out of
Rated 5 out of
Great plush rug for the porchI just set up this Catalina rug on my screened porch and love it. It is soft to the touch and thicker than a normal poly outdoor rug, feels like an indoor rug, which I would say you could also get for indoors and nobody would know the difference. I don't think I would put directly outside with no cover from the rain, I feel like it wouldn't dry easily since it is a thicker material. The grey is a great color that will go with a lot of things. It doesn't smell, which I feel like a lot of rugs typically do. The pattern is pretty too, shapes are on the bigger size, so not too busy looking. I wish they would put a coin or ruler in the close up images so you can see how small/big the pattern really is. I got the indoor/outdoor pad to go with it and together it all feels great underfoot.
Date published: 2015-04-14
Rated 5 out of
PerfectionI have bought quite a few indoor/outdoor rugs from Ballard Designs and have loved all of them. They are absolutly perfect for our lifestyle-kids, pets, and lived in home but still want style. But this rug tops them all. I bought it for my front entry/mud room. when I unrolled it I could not believe how soft and plush it was for an indoor outdoor rug! I even hesitated to leave it in that room because it was so pretty and I could not stand the thought of it being ruined. This weekend we put it to the test: We had a about 25 people over for brunch to our county home in April... in MN. This means mud! I was a little worried about all the mud that got tracked in until I vacuumed it after it had dried. Good as new! This is why it gets my perfection rating. I would not hesitate to fill my home with these beautiful rugs.
Date published: 2015-04-20
Rated 5 out of
It's Perfect for my living roomI was on the hunt for a rug that would look well coordinated in my newly painted living room but be able to hold up to our busy household with dogs and young kids. The living room was a blue gray color with black furniture - so I wanted a gray area rug that wouldn't compete with the walls. I started with Jute - but it was too rough on the feet, shag was too casual I wanted something that would be a classic. This rug is perfect -its very thick and soft but holds it's shape. With a busy house I feel like this rug will handle what we can throw at it while allowing me to still have designer looking elegant space. I've already ordered the smaller version for our front door.
Date published: 2015-06-21
Rated 3 out of
Beautiful rug...just picks easilyI absolutely LOVE the look of this rug in our living room! My only complaint is that it does not hold up very well. We have 2 small dogs & just their walking around on the carpet makes large picks in it. Every evening I have to crawl around & clip off all of the 'loops'. I fear that one day there will be no carpet left! A great rug, maybe just not if you have pets. :/
Are you a dog lover? Show off your passion for pups along
with your playful sense of style. The allover pattern is hand hooked in a soft loop pile of durable, UV protected 100% polypropylene, so it defies the elements ...
The floral medallion motif is woven in muted taupe on a sand
ground, giving it a neutral look that works with lots of fabrics and paint colors. Hand hooked in a loop construction of 100% polypropylene that's soft underfoot, but ...
The delicious design for our Café Indoor Outdoor Rug is based on
the chalkboard signs you see in French bistros describing the day's menu. Hand hooked in a loop construction of washable, poly-acrylic pile that's soft underfoot, but durable enough ...