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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 61 reviewers.
Rated 5 out of 5 by Very pleased with my purchase Absolutely gorgeous! The ottoman turned out better than I expected! It's so well made and I love the extra storage! April 26, 2012
Rated 5 out of 5 by Great addition to my family room! I love my ottoman! Perfect fit in the family room. The price was great, much lower than local furniture stores. There were so many fabric choices; I picked about 5 swatches to be mailed to me before going with parisian. It has enough storage for a few blankets and our laptop. It has casters on the legs, so it is easy to move but doesn't move too easily. I have a one-year-old, and he can't move it. The ottoman is sturdy enough to use as extra seating when we have company, but very soft for my one-year-old who bumps into it often. This was such a great purchase! I get so many compliments! April 26, 2012
Rated 5 out of 5 by Simple elegance I love the tufted ottoman. I ordered it in the Brown cotton twill. Definitely worth the wait! The quality for the money is fantastic. I wasn't expecting it to be quite so elegant and beautifully upholstered. Looks custom. Love the way it lifts up to store and surprised by how much it holds. I have put a tray on half of it and use the other for putting my feet up. Have also removed the tray and wheeled it to another area and used it for extra seating. Love, love, love it! I hope that Ballard improves on sending the fabric swatches all at once instead of one here and there. It would improve the ordering process significantly. March 29, 2012
Rated 5 out of 5 by great quality! This was my first purchase with Ballard. The ottoman is beautiful, well made, and exceeds my expectations. There was damage due to delivery, but Ballard took immediate action and fixed it faster than anticipated. Customer service was fantastic. This is not the only purchase I plan to make with Ballard. With the quality, beauty, and customer service, I will sure be a return customer! March 29, 2012
Rated 5 out of 5 by This ottoman is well made. I bought this piece for our game room so our kids and their friends can sit or place snacks on. I must say aside from being decorative and beautiful it has been really functional for the kids. February 26, 2012
Rated 2 out of 5 by Poor construction The castered tufted storage ottoman is made of pressed board and as a result the hinged lid arrived unattached on the left side because the screws had popped out (they were stripped). Whenever hardware has to be fastened I would expect at least a plywood or solid wood construction especially for the price of this item. February 17, 2012
Rated 5 out of 5 by Well constructed and finished! Beautiful Received this custom-ordered piece timely and was extremely pleased with how well the item was packed. Assembly (screwing the legs onto the ottoman) was simple. The ottoman is well constructed and beautifully finished. Couldn't be more pleased! February 8, 2012
Rated 4 out of 5 by Nice, sturdy ottoman This ottoman is functional and attractive. I'm using it as a coffee table, but it would be great at the foot of a bed, as well. It's sturdy, and the tufting looks good. My only disappointment was that the linen fabric I chose was wrinkled upon arrival, and the wrinkles haven't smoothed out naturally. I know linen is naturally prone to wrinkling and sagging, but I expected the ottoman to be firmly tufted at least upon arrival, and then stretch/wrinkle with use. Hopefully steaming will get the wrinkles out and all will be well! February 8, 2012
Rated 5 out of 5 by very happy with ottoman I sent my own fabric and am delighted with result. Tufting is beautiful and ottoman is well made. For the price, you can't beat this product. January 15, 2012
Rated 5 out of 5 by Even better than expected After I placed the order I got a little worried because I didn't get a swatch first, but when the ottoman arrived I was really over the moon with delight. It's a nice, solid, well-made piece that will be very versatile for years to come. No regrets at all! January 14, 2012
Rated 5 out of 5 by Great ottoman We ordered this bench-sized ottoman to be our family room coffee table due to its great storage compartment and soft edges (great for kids who run into things). We sent our own fabric in and had BD create a custom piece for us. It looks terrific. I also appreciated the communication on when it would arrive. It is very high quality -- beautiful wood legs and nice storage to "hide" all those magazines and misc toys that are always around. We have a wood tray on top of it and just love it. January 13, 2012
Rated 5 out of 5 by Great for blanket storage! The castered tufted storage ottoman's quality is much better than I expected from a catalogue. The size and shape lends itself well as a cocktail table or push up extra seating. The fabric is soft and very chic. December 21, 2011
Rated 5 out of 5 by High Quality I'm in love with this ottoman! The materials and workmanship are both excellent. I selected the plum linen fabric option offered by Ballard and I'm totally pleased with the piece. It's as comfortable as it is beautiful and has plenty of storage capacity for throws, etc. I use it as a bench for extra seating in my great room, opposite the couch. December 21, 2011
Rated 4 out of 5 by Beautiful piece I bought this as a substitute for our coffee table since I have small kids and don't want them hitting their heads on sharp corners. This ottoman is a beautiful piece and looks much more expensive than it actually is. Great storage space for magazines/newspapers/toys etc. Arrived 2 weeks earlier than expected which was a nice bonus. The only reason I didn't give it 5 stars was because it arrived with a small separation in the fabric along one of the seams and a small stain on the side. I also ordered in chocolate twill and the dark color shows more lint and dust than I would have liked but that's probably my own fault for not thinking of it when I placed the order. November 30, 2011
Rated 5 out of 5 by Super cute ottoman at a great price! I ordered the castered tufted storage ottoman COM and it is adorable! As someone who has been in the design business, you cannot beat the price plus the item shipped on time and arrived the next day. I have a living room that would not accommodate a large round tufted ottoman, so the rectangular shape is perfect plus the custom upholstery work looks great. I highly recommend the Ballard Designs upholstered furniture options for anyone wanting a designer look but not a designer price tag. Well done as always Ballard Designs! October 28, 2011
Rated 5 out of 5 by Beautiful and very good value. I sent the fabric in and they did an excellent job. It looks wonderful and is perfect. It was so easy to assemble; just screw the legs in place. The legs are very nice and the casters make it perfect to move around. I'm using it as a coffee table and then extra seating when company is over. Very good value for the money. October 24, 2011
Rated 5 out of 5 by High-quality and beautiful This ottomon exceeded my expectations! It is a high-quality piece of furniture that looks great at the end of my bed. It is perfect to store blankets and pillows, and to sit on while you are putting on your shoes. My children love it too because it is so comfortable. The fabric looks perfect with my bedding. The ottoman was delivered in 4 weeks, which was a pleasant surprise- they said to allow 6-8 weeks. I am very pleased and will order another one soon! September 30, 2011
Rated 5 out of 5 by perfect for my family room! We are very pleased with our new ottoman! Sending our own fabric allowed us to match it perfectly in our family room. The entire process was speedy - less than 6 weeks from the time I sent the fabric until I had an ottoman in my house! Love that it has casters and can be easily moved, but that it's weight keeps it in place until moving is needed. Great quality and workmanship! September 22, 2011
Rated 4 out of 5 by Love almost everything about the ottoman. The fabric I chose, ophelia green, is just gorgeous, looks more expensive than it is. My only concerns, 1) you can feel the wooden corners under the padding which isn't very comfortable. The padding on the rest of the piece is substantial. 2) The fabric on the lidded portion and bottom storage area doesn't line up. Even so, I would buy this ottoman again, it makes my room. After shopping around for custom ottomans, the price is what sold me. (Make sure you don't use a long knife to open the box when you receive it, there is no room to spare when you open it up) September 3, 2011
Rated 5 out of 5 by High Quality, Great Design, Excellent Customer Service LOVE my new ottoman! It is the high quality I have come to expect from Ballard, which is quickly becoming my home furnishings store of choice. I can rely on the products they sell! The ottoman is extremely well built and the custom fabrics are gorgeous options that make it easy to find what you want. Like another customer said, it came almost a month earlier than scheduled. Biggest bonus of all: Ballard Customer Service excels! I dread calling customer service these days, as I am always prepared for a battle. Ballard reps without fail have been polite, friendly, and beyond helpful. September 2, 2011
Rated 5 out of 5 by Beautiful and Well Constructed Just unwrapped my ottoman done in my own fabric and I am thoroughly pleased! The tufting is beautiful and looks very high end. It is very study and could easily be used for additional seating. The storage compartment is not only large, but lined. The hinges have a piston to prevent little fingers from getting pinched. Plus, it shipped 3 weeks earlier than anticipated. Thank you Ballard for another wonderful product. August 8, 2011
Rated 5 out of 5 by Looks great and quality is great too! We ordered this with the Cheetah fabric and it is fabulous. The storage is a bonus. We like the fact that it doubles as an ottomon or a coffee table if you use a tray on top. Very happy with this selection. July 2, 2011
Rated 5 out of 5 by Great otoman - very family friendly We purchased this ottoman instead of a coffee table because we wanted something a bit safer for our young daughter. We love it. She pulls her self up on it but I don't need to worry about sharp corners. The storage space is a great added bonus (big enough for some magazines or blankets). I love that it can double for extra seating when hosting a crowd. We were also very impressed with the quality of the product. As a first time Ballard shopper we were a little hesitant about buying something on line but my instinct was right. The folds and corners look like a much higher end product. Great product - we'll be buying from Ballard again soon! June 30, 2011
Rated 5 out of 5 by Beautiful and Functional The ottoman is very beautiful and yet functional. I just love how it opens for storage. The hinges have a piston so that the top doesn't fall on your hands or head while opening it. Overall this purchase was a great choice! May 12, 2011
Rated 5 out of 5 by Tufted Storage Ottoman This custom ottoman is beautifully constructed with the added bonus of storage. It is the perfect height, sturdy and great value for the price. I chose to supply my own fabric and purchased anywhere else would cost hundreds more. April 2, 2011
Rated 5 out of 5 by Beautiful product We got our castered storage ottoman, after a long wait. It looks great. We sent COM, which may have increased the time. But it is a wonderful product, the fabric is well-placed, and it seems to be well made. It was not cheap, but we should be able to use it in several different rooms and can always have it reupholstered later. A great item if you have a small house! April 1, 2011
Rated 5 out of 5 by I love my castered storage ottoman! I love my ottoman. It has plenty of room for clutter, is soft and comfy for feet and large enough to sit a tray on when comapny comes over. It is beautifully crafted, from the truned legs with casters to the beautiful upholstery job! It is exactly what I wanted and looked for for many years. Thank you, Ballard Designs for giving me such a great piece of furniture! March 16, 2011
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SO149-Castered Tufted Storage Ottoman

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