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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 61 reviewers.
Rated 5 out of 5 by You get what you pay for! This is a large, tufted high quality ottoman. I had looked at it for quite a while before ultimately purchasing a less expensive ottoman from a discount site. Well, that ottoman started pilling almost immediately. It was hard and not comfortable to sit or rest your feet on. I gave it to my college aged daughter and ordered the one I really wanted from Ballards. I love it. It is a very good size, luxurious fabric with lots of padding and tufting to make it very comfortable and cozy. You won't regret this purchase, I certainly don't! July 1, 2015
Rated 5 out of 5 by Downsizing Dream I'd had my eye on this functional ottoman for months before I finally jumped in and bought it. It is perfect for our downsizing into a smaller home. It's the perfect coffee table when a tray is used on top, has ideal storage for a throw/blanket, and can be rolled against the wall to seat two when our family comes over. So glad we did this. April 30, 2015
Rated 3 out of 5 by Sharp corners under fabric We've had this ottoman for 2 years now and after banging our knees one too many times we decided to write a review. The corners are very sharp under the fabric. There is no padding covering the corners on the lid. Maybe the corners should be rounded a bit or just have the padding wrap around the lid, not just have the padding on the top? Still like the look of this ottoman but really no safer than a coffee table. April 8, 2015
Rated 5 out of 5 by I really like everything about this product. The material is nice the color is perfect and I am wondering why I waited so long to order it. Product is finished so well and I am so delighted. December 17, 2014
Rated 5 out of 5 by Quality and beauty Bench is functional and beautiful. Quality of design, construction, fabric all met expectations. Nice piece. What I expect from Ballard! November 18, 2014
Rated 5 out of 5 by Castered Tufted Storage Ottoman Impressed with quality and custom fabric upholstered beautifully. Would order again. November 15, 2014
Rated 1 out of 5 by Fabric quickly faded We are very disappointed with the quality of the fabric on this ottoman. We ordered the navy cotton duck and it quickly (after a few months) faded in places - even though it is not in direct sunlight. The point of a cushioned ottoman coffee table is to be able to put your feet up on it - and it seems to be faded most where it gets that use. We don't put our shoes on it and keep a clean house so it's puzzling why the fabric faded in this way. We've now owned it for a couple of years and are considering whether to have it recovered or chuck it and start over. It was a great price but this is definitely a case of getting what you pay for. June 2, 2014
Rated 4 out of 5 by nice ottoman would like it longer and narrower, but it works as a bench seat or storage at end of bed. legs are dark brown not black like I thought. April 21, 2014
Rated 5 out of 5 by Simply Perfect! After searching for months for a leather tufted ottoman with these details and size and not finding one, I saw this one in the catalog. Although not offered in leather, I purchased it in the espresso microfiber and am beyond thrilled. I got the look and the size I wanted with the bonus of the storage - which I wasn't even looking for! It is sturdy and well crafted. Took only a few minutes of assembly and looks fabulous in our living room as a ottoman/coffee table. I'd recommend it highly! February 19, 2014
Rated 5 out of 5 by WOW,Supplied my Fabric Absolutely beautiful, now ordered 2 Julia chairs!! June 27, 2013
Rated 5 out of 5 by Gorgeous! This ottoman is great! Very beautiful from it's tufting to the wood legs to the wheels (except I wish they rolled more easily - more for show than function). The storage is key too. You get a lot of value for it's price. It's very comfortable to put your feet up on and also sturdy enough to balance a tray. Highly recommend! June 8, 2013
Rated 5 out of 5 by The perfect way to finish my living room! The fabric was exactly how the photo represented it to be. Assembly was easy (just screw on the legs) and it's a beautiful piece that provides seating and storage for my small-ish living room! May 8, 2013
Rated 5 out of 5 by This storage ottoman is both beautiful and functional This ottoman arrived in four weeks but was well worth the wait. The fabric is durable. The construction is top-notch. The top lifts to expose a very generous storage area. Definitely a beautiful and functional addition to any room. May 8, 2013
Rated 2 out of 5 by Looks great, but hinge broken after a month. The ottoman arrived just fine and looked great, but shortly after using it, the hinge was completely stripped. We now have to find a box big enough for the ottoman to repackage it ourselves so that we can attempt to have the company to fix it. What a hassle!!! May 7, 2013
Rated 5 out of 5 by High quality and beautiful I love this ottoman! It is beautifully crafted and such high quality. I shopped for a long time, nothing compared to Ballard Designs. I will be a returning customer! April 18, 2013
Rated 5 out of 5 by Love this ottoman! I have been wanting this ottoman for over a year, but really didn't want to spend that much money on an ottoman. I looked at many, many others which were cheaper, but knew I would never be satisfied with them. I finally gave in and spent the money, and am so glad I did. This piece is quality+. I am using it in place of a coffee table, and the size is perfect. (Larger than a lot of the others I looked at.) It is firm yet comfortable, and sturdy. I love the tufting and piping, and the storage is an added bonus. Also love the velvet fabric. January 17, 2013
Rated 2 out of 5 by Very poor quality Bought this piece two years ago for our living room and it's already been demoted to the basement. The upholstery is coming apart and we had to remove all the casters after one broke. Granted, we have young children who beat up on it quite a bit. But still, I was expecting to get more than two years out of it. Disappointing. January 5, 2013
Rated 5 out of 5 by We love this ottoman! This ottoman is just what we needed to increase our storage space, seating and comfort! Craftsmanship is elegant, durable and will be used for many years to come.:) October 29, 2012
Rated 5 out of 5 by Beautiful and well crafted We wanted a sturdy bench for the end of our bed and this one has been awesome. Many benches seem decorative rathere than functional. This one is very sturdy and is the perfect place for my husband to sit and put shoes and socks on in the mornings. It is also beautiful. So a winner all the way around! October 11, 2012
Rated 4 out of 5 by Love my ottoman I love the ottoman. The spring on one side of the top was damaged, but we took it home and fixed in 5 minutes ourselves. The ottoman was JUST what we were looking for, and our kitty has already found a new comfy place to nap!! September 10, 2012
Rated 3 out of 5 by This product does have great features I really do like this ottoman despite the fact that it came poorly upholstered and is being remade because of areas that weren't sewn and had pulled apart during shipment. It was a bit of a hassle trying to connect with the correct department and receive prompt response. Since it was a COM I had to reorder the fabric (love the fabric) and will need to reship it once it arrives. Besides all of that, the ottoman is firm like I wanted it. When I sit on it I don't worry about it sagging. I love that it has the storage area. My only real concern is that there isn't padding around the sides. When I rest my legs on it I have to always think about where you place them for fear of having the wood wear through the fabric. If I could change one thing about it, it would be padding around the edges. Otherwise once I get my replacement I hope to be thrilled with the upholstery and that the wood doesn't poke through. August 29, 2012
Rated 5 out of 5 by Beautiful! We are very happy with the Tufted Storage Ottoman. It is well made with high quality fabric. We especially like the fact that the inside is fabric lined. It looks great and we couldn't be happier. August 10, 2012
Rated 5 out of 5 by Love the Tufted Ottoman We had no room for recliners. So we did away with our coffee table and brought in the ottoman on wheels! Ballard did a great job of upholstering using our own fabric. And the ottoman arrived within the estimated delivery date. The piece is very heavy and nice quality. It has lots of storage space inside, and is easily rolled for putting our feet up or using it as a coffee table. I am so glad we made this purchase. It is a lovely piece and the focal point of our room. July 26, 2012
Rated 5 out of 5 by Love my new ottoman! I couldn't be happier with my purchase. I was looking everywhere for a rectangular table/ottoman and this one fit the bill. It works perfectly as a table, chair and ottoman, plus there is loads of storage space. June 14, 2012
Rated 5 out of 5 by Beautiful Upholstery My new ottoman looks fabulous in my family room. It was upholstered with Ballard Design's fabric and turned out better than I could have imagined. The buttons that hold the tufts down are very secure. I know this because my dogs take turns sitting on the ottoman and like to sniff the buttons. It was an excellent purchase and value for the money. May 23, 2012
Rated 5 out of 5 by Who loves an OTTOMAN.... I DO!!!! I love, love, love my new ottoman. It's unique because I chose an unusual fabric, but it is soo very comfortable to rest my feet on, and large enough to sit a tray for wine and cheese as well. The storage part is my secret advantage- I store a pillow and blanket for when my godchildren need to nap on the sofa. I'm so happy that I didn't settle for a run-of-the mill piece. May 5, 2012
Rated 5 out of 5 by Great value I was having trouble finding a high quality ottoman in this size for under $900 and was very happy to find this one from Ballard for ~$500. It arrived in excellent condition, was very easy to assemble (you just have to screw the legs on), and looks great. It feels and looks more expensive than it is. The only downside is that it took over 2 months to arrive, but at the price and final result, it was worth the wait. Also, I recommend ordering the free swatches Ballard offers --this helped me pick the exact color I wanted. May 1, 2012
Rated 5 out of 5 by Love my Ottoman I bought this in the leopard print. It is gorgeous, perfect height and plenty of storage April 27, 2012
Rated 5 out of 5 by beautiful ottoman! I love this ottoman! I got it in dark chocolate velvet & it looks great in the sitting room of my bedroom suite. it's quite large and feels very sturdy & well made. the wheels make it covenient to move between the chair and the couch; it has ample storage and the hinge doesn't allow it to slam down. I am very happy with this purchase! April 26, 2012
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SO149-Castered Tufted Storage Ottoman

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