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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Castered Tufted Storage Ottoman 4.6 5 51 51
Great addition to my family room! I love my ottoman! Perfect fit in the family room. The price was great, much lower than local furniture stores. There were so many fabric choices; I picked about 5 swatches to be mailed to me before going with parisian. It has enough storage for a few blankets and our laptop. It has casters on the legs, so it is easy to move but doesn't move too easily. I have a one-year-old, and he can't move it. The ottoman is sturdy enough to use as extra seating when we have company, but very soft for my one-year-old who bumps into it often. This was such a great purchase! I get so many compliments! April 26, 2012
Great otoman - very family friendly We purchased this ottoman instead of a coffee table because we wanted something a bit safer for our young daughter. We love it. She pulls her self up on it but I don't need to worry about sharp corners. The storage space is a great added bonus (big enough for some magazines or blankets). I love that it can double for extra seating when hosting a crowd. We were also very impressed with the quality of the product. As a first time Ballard shopper we were a little hesitant about buying something on line but my instinct was right. The folds and corners look like a much higher end product. Great product - we'll be buying from Ballard again soon! June 30, 2011
Simple elegance I love the tufted ottoman. I ordered it in the Brown cotton twill. Definitely worth the wait! The quality for the money is fantastic. I wasn't expecting it to be quite so elegant and beautifully upholstered. Looks custom. Love the way it lifts up to store and surprised by how much it holds. I have put a tray on half of it and use the other for putting my feet up. Have also removed the tray and wheeled it to another area and used it for extra seating. Love, love, love it! I hope that Ballard improves on sending the fabric swatches all at once instead of one here and there. It would improve the ordering process significantly. March 29, 2012
Love the Tufted Ottoman We had no room for recliners. So we did away with our coffee table and brought in the ottoman on wheels! Ballard did a great job of upholstering using our own fabric. And the ottoman arrived within the estimated delivery date. The piece is very heavy and nice quality. It has lots of storage space inside, and is easily rolled for putting our feet up or using it as a coffee table. I am so glad we made this purchase. It is a lovely piece and the focal point of our room. July 26, 2012
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SO149-Castered Tufted Storage Ottoman