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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
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Rated 4.6 out of 5 by 58 reviewers.
Rated 5 out of 5 by Perfect piece! I purchased this ottoman upholstered in the Leo fabric. It arrived within 5 weeks of ordering, very securely packaged and well wrapped. The legs were easy to screw in and, once in, very sturdy. The casters operate smoothly and the piece sits squarely and solidly on the floor. I love the Leo fabric - the pattern is flashy but the colors are muted enough that it doesn't look garish. The top opens easily and stays open until you close it - very nice if you're trying to arrange items inside or searching for something because you don't need one hand to hold up the lid. I thought the upholstery job was very good, no problems with the corners being sharp or not padded enough as other reviews have mentioned. The seaming and tufting are both even and precise. Absolutely nothing was done sloppily on this piece from bottom to top! I can see using this for extra seating as well although we have it parked in front of our sofa and use it primarily as a leg rest. If you're on the fence over this piece, stop hesitating, you'll love it! I do have one caution if you plan to order using PayPal/Bill Me Later. As I found out, if the vendor doesn't charge PayPal the final amount within a few days of ordering, PayPal assumes the order is canceled and won't put it through. Ballard posted a deposit to PayPal but by the time Ballard processed the actual cost, PayPal canceled the order. Once I realized what happened, I did end up paying with a credit card. February 4, 2016
Rated 5 out of 5 by You get what you pay for! This is a large, tufted high quality ottoman. I had looked at it for quite a while before ultimately purchasing a less expensive ottoman from a discount site. Well, that ottoman started pilling almost immediately. It was hard and not comfortable to sit or rest your feet on. I gave it to my college aged daughter and ordered the one I really wanted from Ballards. I love it. It is a very good size, luxurious fabric with lots of padding and tufting to make it very comfortable and cozy. You won't regret this purchase, I certainly don't! July 1, 2015
Rated 5 out of 5 by Downsizing Dream I'd had my eye on this functional ottoman for months before I finally jumped in and bought it. It is perfect for our downsizing into a smaller home. It's the perfect coffee table when a tray is used on top, has ideal storage for a throw/blanket, and can be rolled against the wall to seat two when our family comes over. So glad we did this. April 30, 2015
Rated 3 out of 5 by Sharp corners under fabric We've had this ottoman for 2 years now and after banging our knees one too many times we decided to write a review. The corners are very sharp under the fabric. There is no padding covering the corners on the lid. Maybe the corners should be rounded a bit or just have the padding wrap around the lid, not just have the padding on the top? Still like the look of this ottoman but really no safer than a coffee table. April 8, 2015
  • 2016-06-25 T08:00:46.158-05:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SO149-Castered Tufted Storage Ottoman
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