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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Cast Iron Doorstop 4.6 5 45 45
Does its job! Love this door stop, it is very heavy and great quality. November 22, 2012
Perfect size I needed something on the smaller side and this is perfect! November 18, 2012
I have been looking at these doorstops for too long. They are useful and great to look at! So glad I made the purchase! Great addition..............so useful, love the look! October 17, 2012
Just what I was looking for... These were exactly what I was looking for. Granted, they're simple door stops. How could you mess them up? let me just say that they are very heavy. Not too big. not too small. I ended up buying a total of 4 of these to use throughout my house. September 21, 2012
Cast Iron Doorstop I couldn't find a nice looking door stop anywhere, until I found this one at Ballard Designs. It's decorative and perfect for keeping my kitty from opening my bi-fold doors. I plan to order another one soon! September 14, 2012
Just Right! I have been looking for a door stop that was nonobtrusive and the right color. This is perfect for me! Just the right weight and classy at the same time. I got the Fleur de Lis in the bronze and it would go anywhere, but I use it in my bedroom. August 29, 2012
cast iron door stop This heavy cast pineapple is being used as a doorstop to a guest room. Pineapple means Welcome! Goes well with other Hawaiian items in bedroom. September 5, 2012
Perfect Doorstop - just right! This doorstop is exactly like it is shown in the picture and described. I would definitely order this item again and recommend it to all of my friends. July 28, 2012
Fleur Di Lis door stop is perfect. I love my cast Iron door stop. The bronze rust color is great. I chose the fleur de lis in rust and it goes perfectly with my other oil rubbed bronze finishes. July 26, 2012
Simple and classic look We needed two heavy but nice looking doorstops and the fleur de lis doorstops are perfect! July 18, 2012
Good Quality Bought both colors. Very nice product. Will probably buy more! July 14, 2012
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