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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Cassidy Mirror 4.7 5 27 27
Very attractive, good value mirrror The mirror met all expectations and is just as described in the product summary. It is a great value, and appears to be much more expensive than its actual cost. The mirror is perfect for creating a weathered, nautical feel. I have received many compliments on it. November 30, 2011
Perfect colors. I am remodeling my living room & have been looking for a mirrior for above the fireplace. This is perfect. The colors are great....classy but a little casual. It is stunning & priced just right. LHR September 23, 2012
Nice! I usually don't buy new products via catalog that are made to look antique, but this mirror looked so nice in the photo, especially the color, that I decided to take a chance on it. Well, the gamble paid off and I didn't have to return it. It's nicer than the photo and has a very authentic look. April 27, 2012
Beautiful mirror! I love this mirror! It looks great in my open living room as a pop of color. It looks rustic and weathered and was just what I was looking for! November 30, 2011
nice mirror I like the mirror - it is just as pictured and it looks very good in my powder room. Also, it was easy to hang. January 16, 2014
Beautiful I bought the mirror in blue. It really adds the touch of color and vintage that I was wanting. Not too large. January 9, 2014
Cassidy Mirror Beautiful mirror...the quality is exquisite. The product was packaged well (no damage whatsoever) and it arrived quickly. Thank you!!! January 8, 2014
Perfect Color and Texture I purchased this mirror just before Christmas for my bedroom. I've seen distressing techniques in every store and sometimes it looks forced. I was very pleased to say that Ballard got it right. The gold against the blue, the distressing is not so much to make unbelievable. Gorgeous mirror. December 31, 2012
Simply Beautiful Love this gorgeous mirror! It's exceeded my expectations. It came very carefully packaged and arrived on time. We have vibrant blue carpet in our main space and an heirloom brass etagere. The mirror coordinates really well. I'd call the blue a medium denim blue with soft gold detailing. Also very easy to hang on the wall. Great purchase for me. November 24, 2013
Nice mirror I like this mirror because it is made out of composite which lightens the overall weight. It looks great in the space I have it in. I was not however happy that the back of the mirror was covered in thin carboard. It is hung in a bathroom so time will tell if the moisture will affect the back. This mirror would look great in just about any location. September 25, 2013
Exactly as described! The mirror hangs above the fireplace in my great room. I was very fortunate to find a mirror with the dimensions that would fit into this small space. It is light, well made, and easy to hang. Thanks again Ballard! August 31, 2013
Pretty Coastal Cottage Mirror I purchased the blue mirror for my entrance hallway which has a "tiny room" look and feel and the walls are painted in taupe/gray. The mirror looks perfect above a small buffet table (another BD item that a friend was kind enough to give me!) and is a nice contrast with the wall. I love the mirror so much, I purchased another one for my new office. I hope to relocate both of them some day to a beach home of my dreams! August 11, 2013
Beautiful! I used this mirror in a powder room in a lake house with a rustic feel. I was a little concerned about the gold in the mirror being too much glitz in the room, but its a lovely muted gold. Its a beautiful mirror and I think would work with most any décor. August 11, 2013
This mirror is so much more. When I received the first mirror, I loved its look so much I ordered a second and they now flank my fireplace in the family room. The distressed blue finish along w/ gold undertones is done to perfection. August 11, 2013
Disappointing Since I didn't hang the mirror right away, I didn't notice that the frame was damaged - presumably in shipping. And not having all the packaging, I did not return it. Then the quality and appearance was not what I expected. Overall, one might say this item was a bit too distressed. November 30, 2011
This mirror gives a great casual look This mirror placed over my fireplace gives my newly re-decorated family room a bit of a nautical look as it reminds me and many guests of a large porthole. I looked at many round mirrors but they were so "polished" looking and I wanted more of a casual look, so this mirror, which is distressed, was the perfect find for me. It's simply a "goldy-locks" mirror......not to big and not to small. I'm very happy with it. February 27, 2013
Beautiful This was exactly what I was looking for: the look, the feel, the shape, the size. The only reason I gave it 4 starts and not 5 is because I expected a more vivid color, where in reality it's more dull and I'd say more grayish than blueish. I'm still keeping it! February 28, 2013
Love this mirror I am a bargain hunter and fell in love with this mirror but put off buying it because of the price. I finally just went for it and ordered it. I am so glad I did. It is the focal point in my dining room, I just love it! February 8, 2013
very pretty. arrived quickly. goes anywhere. I ordered this to go in a powder room adjacent to my husband's home office. It is both elegant and pretty without being feminine. He loves it and it dresses up the bath nicely. January 10, 2013
Simply nautical Love the look of this mirror in my beachy themed guest room. It's the perfect size to hang above our dresser. January 11, 2013
cassidy mirror in blue a little more "rustic" than I anticipated, but overall I am pleased both with the blue, which is true blue, not green tones, and the quality of the mirror. January 4, 2013
Gorgeous mirror. This mirror is gorgeous. Very pleased with my purchase. November 19, 2012
wonderful design and color I waited many months, for this mirror. because it was backordered It is beautiful and well worth the wait.It went in my guest room which is red ,white and blue...I am very pleased with this purchase. I would recommend Ballard to anyone.Thanks again Ballard... Donna D. April 27, 2012
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Product:WM823-Cassidy Mirror