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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 15 reviewers.
Rated 5 out of 5 by Beautiful Armoire but A WARNING This armoire is gorgeous. BUT BE WARNED: the legs don't have plastic feet to protect the floor. I didn't notice this because the armoire was delivered in-home and the legs were mounted by the delivery guys. After they left, I noticed that the armoire was not flush with the wall I and decided to push it a few inches. This created deep scratches in my new hardwood floor. How can a heavy piece of furniture like this be delivered without plastic feet? I'm very disappointed, but I'm giving the armoire 5 stars anyway because it is beautiful. May 27, 2016
Rated 1 out of 5 by Very Disappointing Cheap Product I was so excited for this piece to arrive and so disappointed when it did --- four months later. The piece was made of cheap wood with trim simply glued onto it. The glue all over the piece in many places. It does not seem to come off. I was afraid to try too hard since the staining was streaked, blotchy, and in some places non-existent. This is not a shabby chic piece -- I know what antiqued pieces look like, I paint them myself. I ordered mahogany and two of the feet - were not even properly stained, looking almost cream color. The pictures attached show how poorly finished this piece is ... pay particular attention to the unstained foot, with glue pooled on the piece above it. Please note all of the light spots are not the sun, the shades were closed ... they are areas of streaked stain or NO stain. Other pics show the glue ... lots of glue. If I could return it for a refund, I would. Sadly when you order this piece they consider it custom, so no returns. I highly recommend against purchasing this piece. March 17, 2016
Rated 3 out of 5 by Its ok We ordered armoire with much anticipation. Took about five months for delivery and we are a bit disappointed. The delivery was flawed - no need for details but didn't help our sense of this piece. The detailing on it is as shown but it is almost ticky tacky with trim pieces kind of attached to it more than an integral part of the armoire. Hard to describe but for example the hinges don't seem heavy duty but they have to carry mirrored doors. June 3, 2014
Rated 5 out of 5 by Beautiful piece of furniture! I ordered this armoire in August in distressed black and it was well worth the wait! I needed an extra closet to hang jackets and coats. I am able to hang my jackets but not my coats because the non-adjustable shelf is in the middle of the cabinet. However, I put one of the adjustable shelves on the bottom and now I have storage for blankets and things that I needed storage for anyway. Overall, great piece and I have gotten so many compliments on it. I put it in my front entrance. I ordered the armoire with the mirrored front so it looks great when you walk into the house. The men who delivered the piece where excellent and attached the legs for me without me asking. Love it!! January 9, 2014
  • 2016-10-30 T09:02:36.912-05:00
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Product:MA201-Casa Florentina Louis XVI Armoire with Mirrored Doors
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