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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Lighting
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Cartagena Wall Sconce 4.5 5 23 23
Product is great Looks like the picture in the catalog illustrated. Very happy with the product. May 8, 2014
Beautiful I bought two of these sconces to put on either side of a large painting. They arrived in perfect condition and look beautiful once hung. I really like the soft glow of the lights on the wall at night. The finish of the wrought iron matches my chandelier perfectly. May 1, 2014
Great Product This wall sconce comes exactly as pictured. Sturdy and solid. My husband had no problems installing, but if you are not familiar with electrical wiring, you should probably hire an electrician to install. March 27, 2014
Great quality for the price. Installed two in our Entry. Nice quality and easy to assemble. Have had several positive comments on how great they look on our new Grass Cloth wall covering. Thanks Ballard! March 16, 2014
Love it Using these sconces up huge stairwell. They really make a statement!! March 7, 2014
just stunning! I ordered and received two of these for each side of the large window in my dining room a few months ago. I just had them installed with new wiring and they are beautiful! They fill a narrow space perfectly and the light deflected from the top and bottom of the shades gives the perfect glow for evening dining. Couldn't be more pleased - great product and great price!!!! December 12, 2013
Good style, good purchase. The wall sconce has yet to be hung. Nevertheless, I was pleased when opening the shipment. It was packaged well and there were no missing parts - important in that it will not be used for several more months and until a new home is built. I couldn't resist buying it on sale. The style is what we were looking for and I feel sure it will fit in with our décor. It didn't disappoint -- a happy buy! Only four stars because it is not in use. Feel sure when hung it will receive that last star. October 24, 2013
Very Nice Looks better than those sold at the fancy hardware store but cost half as much. Love it! October 17, 2013
Good value, great size I ordered two of these for my staircase landing and discovered that both were cracked upon install. Ballard Designs took care of this right away and shipped out two brand new ones that arrived intact. For the price these are great and really do look like metal instead of resin. They provide the perfect amount of light for my landing are substantial enough in size to provide substance to a larger wall. For the price, you really cant go wrong. October 17, 2013
Perfect by my front door! These sconces are just the look I wanted to complement the other elements in my new home and help me create a casually elegant feel. August 28, 2013
fabulous looks super~ Great sconces and purchased 4 of the to go up the front staircase and on each side of the front door. Wow! they work fabulous with the Our staircase match the iron spindles so nicely Very nice and very happy looked for a very long time! Thanks Ballard Design!! June 30, 2013
Good size I was looking substantial to fill my walls in between french doors in the great room. These were the right scale for the 10ft walls. June 23, 2013
Adds needed detail to our dining room The cabinet in our dining room is recessed between 28" wide wall spaces on either side. These sconces are the perfect addition to those wall spaces in scale and style. They are large for a sconce, so they are able to make a bold statement all on their own. The black hand rubbed rustic finish allows just a bit of silver to peak through. I also love the light shadow that is made on the wall, similar to an "X" or hour glass. March 16, 2013
They are just about perfect We are using them to flank 10 feet of window-space. They add great interest, and because of their length, they draw the eyes upward toward cathedral ceiling. Think I'll add a bit of color to the shades for the Wow factor, but otherwise, wonderful. February 18, 2013
Great Entryway Piece The pictures don't do these sconces justice--they are quite the statement piece! Sconces are approximately 3 ft. tall and make for a beautiful entry way over my oversized buffet. Great bronze color that pairs perfectly with dark wood. December 17, 2012
Wall Sconces These sconces look beautiful surrounding our new 65" TV. Perfect!! December 15, 2012
great look, size, and quality I replaced 2 out of style wall sconces with the Cartagena and am thrilled. After researching and considering other more expensive fixtures, I am so happy with this choice. They immediately updated my living room! And, it took my electrician mere minutes to install both! December 15, 2012
Rating I am happy that I purchased this product. The quality of the merchandise is excellent. December 15, 2012
lovely - perfect and so worth the money lovely - the finish is soooooo pretty when it reflects the light. September 13, 2012
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Product:LW515-Cartagena Wall Sconce