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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Carriage House Chandelier - Large 4.8 5 182 182
Perfect size for a small entryway. We have a vaulted ceiling, so this chandelier works perfectly in our foyer. It's an upgraded fixture with old world charm. Better yet, since it has no glass, it cuts down on dusting. June 1, 2011
This light is well made. I love this light. I got the small in rust and hung it in my entrance. It looks so good, I have gotten lots of compliments. May 12, 2011
Perfect size lights Perfect for downstairs foyer, and used 2 for upstairs hallway. Foyer is flushmount, and upstairs hang beautifully. May 12, 2011
Looks great I purchased the small carriage house chandeliers to hang over a kitchen bar. The quality of the lights are great and they completed the look for our kitchen remodel. May 11, 2011
Love the look Put them over my island in my new home. Wasn't quite sure if they would be too large, but everyone that comes in loves them and says they really make a statement. They really add to the look of my new kitchen. May 11, 2011
Beautiful fixture! Looks beautiful in my entry way. Makes a statement and looks very welcoming. May 8, 2011
This is my 4th time ordering this chandelier! I'm an interior designer and this chandelier has found it's way into 4 different homes {including my own} that I have worked on. It is just the right size for foyers--not to mention, it looks fantastic. I always look for other options, but always come back to this one. Love it! April 25, 2011
Perfect fit The small version of this chandelier is perfect for the entry of our river cottage. Because our ceiling height is just 8ft. here, we have used it without the chain, and it's lovely. It is the perfect size and puts off just the right amount of light. It was easy for my husband to install over an existing light plate. The color is definitely cream, especially against white walls and ceiling, but it adds a nice softness to our entry. April 8, 2011
Great Quality I have purchased three of these laterns in cream for a home we are currently remodeling. Love the look and quality. April 4, 2011
GREAT VALUE FOR THE MONEY. Well made and looks great This black metal handing light looks great in our hallway and another in the stairway. The large size light we bought fits well in the vaulted 13 foot ceiling. No glass means less cleaning and gives a nice open feel. Installation was easy and the supply of wires and chain was generous. The design fits well with transitional, contemporary or traditional due to it clean lines. April 3, 2011
Great purchase in quality and price I love ALL the Ballard lighting fixtures I recently installed throughout my home. I purchased two Carriage House chandeliers, one Talia chandelier, and one Cambria chandelier. Each was perfect for their location in style, color, size, and function. Thank you for the crowning touch on my remodel! April 2, 2011
Great update to the lighting in our home. We purchased the large Carriage House Chandelier for our 2 story entry/foyer and we truly love it. The dimensions and quality were what we had hoped for. Often times when purchasing an item through the internet or catalogues you can be disappointed with the actual item. This was not the case with this chandelier. April 2, 2011
The product is good quality. The Carriage House light is just as it is pictured in the magazine. I got the larger one for a medium size foyer it looks great. Very clean and with an understated elegance. April 2, 2011
chandelier will not hang straight Sorry to say that this chandelier will not hang straight, no matter how we have tried to adjust it. The house is very square and ceiling is level, so have determined that the fixture itself is flawed. A beautiful piece, but we are not able to hang it in a prominent place due to this defect. March 22, 2011
Special Lighting I love these lights. I ordered the larger and smaller one in the lighter color. I hung the large light above of my island and the smaller one above my kitchen sink. It is a perfect balance for my kitchen because I have a chandelier above my breakfast table. Just couldn't be happier with how they look. They were easy to install also and a special part of my kitchen. March 22, 2011
This product was better then I thought it would be! New but has an old feel, I purchased the larger chandelier in the cream finish & I LOVE it. It is in our entry and is just the right size. Fast delivery too. March 19, 2011
Beautiful fixture I recently did some cosmetic remodeling to my home and replaced my foyer fixture with the large size carriage lantern and loved the fact that it was open, airy, easy to change bulbs. It has presence but is not overly ornate. Less is almost always MORE. In fact I loved it so much I replaced all those dome shaped (builder grade) ceiling mount fixtures in my hallways upstairs and downstairs with the smaller carriage lantern in bronze, and what a difference it makes. This fixture can be ceiling mounted or dropped. Lots of versatility of options. Very pleased and would recommend it to anyone looking for a classy change. March 18, 2011
Carraige House Chandelier The carriage house chandelier was perfect over our breakfast room table. It is ageless as it fits perfectly for an older home, our 1970's house, or a modernsetting. March 17, 2011
Beautiful... I bought the first carriage house chandelier for my own home and was so impressed I purchased another one for my daughter's home and she loves it! March 17, 2011
Looks great; perfect size I'm very happy with this fixture. It is the perfect size for my small foyer. I've received several compliments on it--it has great character and is clearly well-made. March 16, 2011
Great fixture - looked great in my foyer! I used this in my foyer where the door opened near the light. I wanted a carriage lamp look without a hanging chain and this worked perfectly. It was easy to install - took minutes, and has a great look. March 16, 2011
Great style I love the look of this chandelier. It can be installed hanging on a chain or in a semi-flush mount configuration - exactly what I needed since I put it on a stairway landing with a rather low ceiling. Installation was pretty simple; the directions were clear and all the parts were as they should be. The open design also makes for easy cleaning. March 16, 2011
great quality and value This is beautiful and of good quality materials. It blends well with my antique iron pieces and is the perfect size for over my kitchen table. Ballard continues to please! March 16, 2011
awesome product! I ordered one for my kitchen, loved it so much, I ordered one for my foyer. Lots of style to it! March 16, 2011
This is a great looking light fixture I love this light! It's in my entry and it looks fantastic and throws off a ton of light. It works perfectly with my eclectic decor. March 16, 2011
Perfect chandelier with good lighting and a little different look. I had been looking in lighting stores and catalogs for some time for the perfect fixtures for a long hallway and front foyer. I wanted something a little different not just like everything else you see everywhere. When I saw this chandelier I thought it would be perfect for both, so I purchased two of them. They are exactly what I wanted and I am very pleased with both the workmanship and appearance. They were easy to install and I have already received many compliments on them. March 16, 2011
Love it!! I love my new hall light fixture!! However, I wish they hadn't put the light bulb watt info on the candle stem. You can't take it off without tearing the paper, and it doesn't look that nice. March 16, 2011
This lighting fixutre looks great in our foyer We bought a home that had been built in the 60s and are updating it. The Carriage House Chandelier looks perfect in our foyer and goes well with our tranditional look. We love it. Thanks for offering such great products that are also affordable. March 16, 2011
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