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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Carriage House Chandelier - Large 4.7 5 137 137
awesome product! I ordered one for my kitchen, loved it so much, I ordered one for my foyer. Lots of style to it! March 16, 2011
Perfect size for a small entryway. We have a vaulted ceiling, so this chandelier works perfectly in our foyer. It's an upgraded fixture with old world charm. Better yet, since it has no glass, it cuts down on dusting. June 1, 2011
Beautiful lighting Looks amazing above our bar in our kitchen! Makes our kitchen complete! August 5, 2012
Perfect fit The small version of this chandelier is perfect for the entry of our river cottage. Because our ceiling height is just 8ft. here, we have used it without the chain, and it's lovely. It is the perfect size and puts off just the right amount of light. It was easy for my husband to install over an existing light plate. The color is definitely cream, especially against white walls and ceiling, but it adds a nice softness to our entry. April 8, 2011
Versatile style, great value. Love these: They have a high quality, lantern look without the heaviness. The smaller ones are airy, and hang high enough for standard height hallways, yet the large commands attention over a two story tall landing. Great design, great value. August 18, 2011
This product has great design Looks amazing in our hallway! It adds the perfect amount of lighting! September 21, 2011
chandelier will not hang straight Sorry to say that this chandelier will not hang straight, no matter how we have tried to adjust it. The house is very square and ceiling is level, so have determined that the fixture itself is flawed. A beautiful piece, but we are not able to hang it in a prominent place due to this defect. March 22, 2011
Looks great I purchased the small carriage house chandeliers to hang over a kitchen bar. The quality of the lights are great and they completed the look for our kitchen remodel. May 11, 2011
Great fixture - looked great in my foyer! I used this in my foyer where the door opened near the light. I wanted a carriage lamp look without a hanging chain and this worked perfectly. It was easy to install - took minutes, and has a great look. March 16, 2011
This light is well made. I love this light. I got the small in rust and hung it in my entrance. It looks so good, I have gotten lots of compliments. May 12, 2011
Perfect size lights Perfect for downstairs foyer, and used 2 for upstairs hallway. Foyer is flushmount, and upstairs hang beautifully. May 12, 2011
Looks great; perfect size I'm very happy with this fixture. It is the perfect size for my small foyer. I've received several compliments on it--it has great character and is clearly well-made. March 16, 2011
Beautiful fixture! Looks beautiful in my entry way. Makes a statement and looks very welcoming. May 8, 2011
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