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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Lighting
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Carriage House Chandelier - Large 4.7 5 113 113
I love the new foyer chandelier We just installed this small carriage house chandelier this week and it looks fabulous! The fixture is beautiful - high quality, very well made and easy to install. And when it's turned on, it makes a beautiful criss cross shadow on the ceiling that gives it even more character! March 11, 2012
LOVE IT!!! Bought this light over a year ago for my laundry room! Love it so much, I just bought another for my summer home's mudroom! The small size is great for a small room...but shows with big style! January 21, 2013
Great Chandelier for Entryway I loved this Chandelier and saw very similar ones in high end stores, this one was more in the budget I was looking to spend. The 60 watt lights they suggest look soo bright because there is no glass over them...I like it, husband doesn't. Description states it's a oil rubbed bronze or something similar to that- it's black! February 11, 2013
Love this light fixture My husband and I needed to replace our upstairs hallway lights. We searched for quite a while before we stumbled upon these beautiful fixtures. My husband wanted something easy to install that had lights not close to the ceiling. I wanted something that was easy to clean and easy to change the light bulbs. The small chandelier fit our needs perfectly and the great reviews sealed the deal. We hung them semi flush to the ceiling and had to use a ceiling medallion due to some previous drywall damage. That made the lights much harder to install so we did hire an electrician. I love these lights so much! We have a small hallway and used 2 lights. Although the fixtures can handle up to 60 watt bulbs, we went with 40W and have plenty of light! I love not having any glass to clean and the bulbs will be so simple to change. They make me smile every time I walk into my hallway. I know some reviewers have said they are almost black, but I disagree. Mine are definitely dark bronze. In fact, we bought 2 small ceiling medallions at a local hardware store to use with these lights. They are bronze and match perfectly! May 1, 2013
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