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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 202 reviewers.
Rated 5 out of 5 by Simple and Elegant We love our Carriage House Chandeliers. Great style at a great price. January 1, 2012
Rated 5 out of 5 by This hanging light fixture is evident quality The hanging fixture made an otherwiise uninteresting small entry space elegant and inviting. Delighted !! December 19, 2011
Rated 4 out of 5 by I like it - good size. Will order another one for back hall. Good size - I will order another one for back hall. December 19, 2011
Rated 5 out of 5 by simple, elegant, versatile and perfect scale The carriage House chandelier is lovely and not overpowering. The no-glass feature makes it a low maintenance fixture. It is versatile as you can use it either as a chandelier over a dining table, or hung in a high ceiling foyer or semi-flush mounted ielsewhere. I have gotten a lot of compliments about mine. December 2, 2011
Rated 5 out of 5 by Better than I expected. I bought the carriage house large chandelier for my foyer and the small one for the bedroom. I love them both. My husband even thinks they both make a big difference to the respective rooms. December 2, 2011
Rated 5 out of 5 by Great light, excellent price. I am more than happy with my purchase. This light looks great in my entry way. It's of excellent quality and my husband had it installed in under an hour (from opening box to hanging). I recommend it. November 26, 2011
Rated 5 out of 5 by Charming The Carriage House Chandelier is a beautiful jewel above my sink! November 17, 2011
Rated 5 out of 5 by Exceptional value, exceptional quality I purchased this lantern to hang in our open staircase. I ended up using it over my white kitchen table because I liked the casual look better. The lantern is absolutely charming and beautiful quality. I love that there is no glass to clean. However, I am wondering if that made it a little too informal for my staircase. Don't be afraid to order the large lantern. It looks great over my round table. I think it would blend nicely with any hardware and colors. November 7, 2011
Rated 5 out of 5 by Fabulous style. Great value. Bought the large lantern for a two story landing and 3 of the smaller ones for my standard height hallways. The large has enough detail and presence to command attention in the two story space, while the smaller ones are just right in the halls. Don't know any other fixture that has this versatility plus fabulous style for this price! Another coup for Ballard Designs. September 30, 2011
Rated 5 out of 5 by Looks beautiful in our home We love the design and are very happy with the quality. We bought two and hung them in a hallway which has a ten foot ceiling, using the chain mount instead of the ceiling mount. We used about 12 inches of chain on each and they look great. The mounting hardware was perfect and the lamps were easy to hang. September 30, 2011
Rated 5 out of 5 by Gorgeous chandelier in the perfect size! We were looking for a small foyer chandelier in oil-rubbed bronze and picked this one. We had previously purchased a Ballard chandelier and were extremely happy with it. We were really sold when I magnified its picture on-line and could see every beautiful detail. It's real iron, great quality and the lack of glass is a real plus. The dual mounting kit makes it very versatile. We chose to hang it with a chain. It's perfect! September 22, 2011
Rated 5 out of 5 by Great size and features Perfect choice for my small hallway. Like the look and the ease of light bub change. Very pleased! September 22, 2011
Rated 4 out of 5 by This product has great design Looks amazing in our hallway! It adds the perfect amount of lighting! September 21, 2011
Rated 1 out of 5 by Not as described description in catalogue very confusing. Had to call Ballard two times for extra parts. No shades over bulbs so very harsh on the eyes. Sales reps were very helpful in resolving the problems' September 21, 2011
Rated 4 out of 5 by The look is great This chandelier is absolutely perfect in my small breakfast nook. The design even matches the fabric on my cushions. My only complaint was the adhesive warning label on the sleeve of one of the bulbs. When I tried to remove it, it pulled off the paper covering of the sleeve. Since it was damaged, I purchased four new sleeves in the same color that had fake candle wax dripping and it made the chandelier look even more authentic. September 20, 2011
Rated 5 out of 5 by Lovely Foyer Light I ordered this fixture and the 6 light Talia fixture. This was hung in my foyer and the Talia fixture, with silk lampshades was hung in my dining room. They work perfectly together. What I really like is that this fixture is not encased in glass, which makes this unique. My electrician had absolutely no problem hanging either of these fixtures (but had problems with a light I ordered from another source). I absolutely love this light! September 10, 2011
Rated 5 out of 5 by This product is unique and quite a "topic for conversation"! I am so pleased with my Carriage Chandlier, and everyone who sees it just loves it too! And the best part, there is no glass to clean. This chandelier is in a class of its own! Rita Clarksburg, WV September 4, 2011
Rated 5 out of 5 by Versatile style, great value. Love these: They have a high quality, lantern look without the heaviness. The smaller ones are airy, and hang high enough for standard height hallways, yet the large commands attention over a two story tall landing. Great design, great value. August 18, 2011
Rated 1 out of 5 by Goof or just awful I generally love Ballard, but was totally disappointed in this purchase. I am a professional decorator, and purchased this piece for a fast-paced hotel remodel. When we went to install it, it was missing all of the pieces that would enable us to actually hang it from the ceiling. The chain was there, of course, but some of the essential pieces that were not easy to replace were missing. I had to re-order a replacement from another vendor, and I am definitely sending this piece back. So disappointed! July 10, 2011
Rated 5 out of 5 by Love It I got the small version. I have it hanging as a pendant in front of our hall tree bench in our entry area. The oil rubbed bronze looks great in front of the cream paint. I also put the flicker bulbs in it which gives it alot of character. June 16, 2011
Rated 5 out of 5 by Perfect size for a small entryway. We have a vaulted ceiling, so this chandelier works perfectly in our foyer. It's an upgraded fixture with old world charm. Better yet, since it has no glass, it cuts down on dusting. June 1, 2011
Rated 5 out of 5 by This light is well made. I love this light. I got the small in rust and hung it in my entrance. It looks so good, I have gotten lots of compliments. May 12, 2011
Rated 5 out of 5 by Perfect size lights Perfect for downstairs foyer, and used 2 for upstairs hallway. Foyer is flushmount, and upstairs hang beautifully. May 12, 2011
Rated 5 out of 5 by Looks great I purchased the small carriage house chandeliers to hang over a kitchen bar. The quality of the lights are great and they completed the look for our kitchen remodel. May 11, 2011
Rated 5 out of 5 by Love the look Put them over my island in my new home. Wasn't quite sure if they would be too large, but everyone that comes in loves them and says they really make a statement. They really add to the look of my new kitchen. May 11, 2011
Rated 5 out of 5 by Beautiful fixture! Looks beautiful in my entry way. Makes a statement and looks very welcoming. May 8, 2011
Rated 5 out of 5 by This is my 4th time ordering this chandelier! I'm an interior designer and this chandelier has found it's way into 4 different homes {including my own} that I have worked on. It is just the right size for foyers--not to mention, it looks fantastic. I always look for other options, but always come back to this one. Love it! April 25, 2011
Rated 5 out of 5 by Perfect fit The small version of this chandelier is perfect for the entry of our river cottage. Because our ceiling height is just 8ft. here, we have used it without the chain, and it's lovely. It is the perfect size and puts off just the right amount of light. It was easy for my husband to install over an existing light plate. The color is definitely cream, especially against white walls and ceiling, but it adds a nice softness to our entry. April 8, 2011
Rated 5 out of 5 by Great Quality I have purchased three of these laterns in cream for a home we are currently remodeling. Love the look and quality. April 4, 2011
Rated 5 out of 5 by GREAT VALUE FOR THE MONEY. Well made and looks great This black metal handing light looks great in our hallway and another in the stairway. The large size light we bought fits well in the vaulted 13 foot ceiling. No glass means less cleaning and gives a nice open feel. Installation was easy and the supply of wires and chain was generous. The design fits well with transitional, contemporary or traditional due to it clean lines. April 3, 2011
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Product:LC558-Carriage House Chandeliers

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