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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 230 reviewers.
Rated 5 out of 5 by Perfect for entryway I first bought the large size online, but it ended up being too large for my entry, so we easily shipped it back and got the small size in the store. The small is perfect. My husband installed it himself, it took about 45 minutes total. The color definitely looks black, not bronze, but we are very happy with it. I was originally concerned that the small would not produce enough light, but it is very bright, more than enough for the entry. I would even consider putting it on a dimmer. The light makes a very pretty design on the ceiling too. Overall very happy with it, and we've already received compliments on it. April 29, 2013
Rated 5 out of 5 by Elegant! The large size looks great in my small entry hall and adds an elegance to the whole hall. I got the white version from the outlet and now want another to coordinate, but the color isn't available any more. I love this chandelier so much so I just purchased another in bronze and will paint them to match! April 29, 2013
Rated 5 out of 5 by Great Carriage Chandelier I purchased two small chandeliers. These chandeliers are PERFECT for over my kitchen sink. It looked for several months for the perfect lighting. I found it with these lights. They look much more expensive than the price I paid. In highly recommend these lights. You will not be disappointed. April 12, 2013
Rated 3 out of 5 by Nice, but it is black. This is a nice substantial fixture but it is definitely black. I was truly hoping for more of a brown tone. I purchased two of these lights to go in my kitchen. One was to hang over the sink and the other over a work space. My husband did not like the fixture at all. He felt that it reflected the light up and did not light up the space below well enough, so we had to send the fixtures back. April 10, 2013
Rated 5 out of 5 by Chic! Great looking fixture. Has not hang it yet but will be a beautiful addition to our butlers pantry. Will recommend this product. April 10, 2013
Rated 4 out of 5 by Easy to install and looks great. the fixture was easy to install, very attractive in the area we installed it, and works very well. Great purchase. March 30, 2013
Rated 5 out of 5 by A Great Look! I purchased the extra large carriage light for over the breakfast table. I wanted to complement the tones and feel of the Ballard Palencia pendants over the island close by and felt that this echoed the finish and feel of those really well. It is substantial without being too much because of the open cage around the candles. I also wanted people to see the red poppies painting (also Ballard) on the wall. Very happy with it! March 10, 2013
Rated 5 out of 5 by Worth waiting to find this! I looked and looked for a fixture for my front entry-we moved to a home with a vaulted ceiling in the entry and the fixture that was there was just too gaudy for our taste. Months went by and I was so frustrated-then I found this and had it within a couple of days of ordering-and i am thrilled! I bought the large size and it it perfect for the space. Based on what I saw while shopping, I'd have to say the this is a real bargain-and I like the quality as well as the appearance. Love that there isn't any glass in it-makes it much easier to change the bulbs and dust it. LOVE THIS! February 22, 2013
Rated 5 out of 5 by This product fit the spot. I really like this chandelier,not only does it look good but there is no glass on it to clean. I am all about that! February 13, 2013
Rated 5 out of 5 by Great Chandelier for Entryway I loved this Chandelier and saw very similar ones in high end stores, this one was more in the budget I was looking to spend. The 60 watt lights they suggest look soo bright because there is no glass over them...I like it, husband doesn't. Description states it's a oil rubbed bronze or something similar to that- it's black! February 11, 2013
Rated 5 out of 5 by Great light fixture I purchased the Carriage Lantern about a year ago for the hallway outside my kitchen. We are getting ready to remodel my kitchen and want to get two more to hang over the island. It looks great and has performed well with regular use. February 3, 2013
Rated 5 out of 5 by Excellent Great quality and good price. I am an Architect and this was for my home. I am impressed by the quality. Worked great over kitchen banquette table. Would be even better if they included a sock to cover chain even still it looks great. January 25, 2013
Rated 5 out of 5 by LOVE IT!!! Bought this light over a year ago for my laundry room! Love it so much, I just bought another for my summer home's mudroom! The small size is great for a small room...but shows with big style! January 21, 2013
Rated 4 out of 5 by very nice I am pleased with the product with one exception- the chain is not long enough and mathcing chain is not available at any nearby stores and Ballard was not able to sell me extra. I will have to either replace it entirely with one I do not like as well - or mix two styles. Otherwise its a lovely piece, nicely made and solves the issue of dust/film on all the other styles weve looked at that have glass. This is always a concern with high ceiings. At worst we'll have cobwebs but at least we'll be able to reach those with a telescope duster. January 20, 2013
Rated 5 out of 5 by Great looking piece. Very nice looking and well made. I get a lot of compliments on it. January 19, 2013
Rated 4 out of 5 by Glad I bought this lighting! Having an older home with uneven junction boxes made this chandelier a little bit of a challenge to install. We are using it as a semi flush mount. It appeared crooked at first but once we figured out how far we needed the screws to hang down to attach the fixture we were satisfied with the results. I am very glad there isn't any glass to keep clean. I love the lantern look about it. It is fairly light weight which is fine with me considering we have old plaster ceilings. We are using this in our master bedroom and looks quite charming. If I had an installer, I would have given 5 stars. January 2, 2013
Rated 5 out of 5 by Great Foyer Lamp We are very pleased with the Carriage House chandelier. We ordered the small one, and it is just the right size for our foyer. The wrought iron finish looks great and the 4 lights produce plenty of light. It is really a beautiful lamp that is very well made. We think the lamp is all in all an excellent value and recommend it highly. December 14, 2012
Rated 3 out of 5 by Beautiful lighting in a small space I love my new chandelier. It's the perfect size for the space, and has such a subtle sophistication in my newly remodeled kitchen. I was so happy to find this after looking everywhere! December 7, 2012
Rated 5 out of 5 by Carriage House Chandelier I love my Carriage House Chandelier - I have searched for just such a light fixture for my foyer for quite some time and found it at Ballard. December 5, 2012
Rated 5 out of 5 by Just the right size. I wanted the lantern look, and this was the shortest to avoid running into it, but still had a chain for a swag for a dificult installation. I also liked that it had an ample profile for its height and that it required four bulbs instead of three for brightness. November 28, 2012
Rated 5 out of 5 by Beautiful! This is absolutely gorgeous. I hung it above my round kitchen table and it looks beautiful in the kitchen. A real updated farmhouse look. Love it! November 26, 2012
Rated 5 out of 5 by Simple, but beautiful! I had this hung in my 2 story entry and the same chandelier in the smaller size in the stairwell. They look beautiful and the quality is better than expected. The design is simple and elegant. Love the color too. November 25, 2012
Rated 4 out of 5 by Attractive fixture Overall I like this light fixture. It would be nice if the finish was a little more"aged." The bar that holds the lights in the center is a little crooked, but I don't think anyone will notice it. November 23, 2012
Rated 5 out of 5 by Perfect Chandelier for Entryway Love this chandelier--it looks so cute in my cottage entryway! Product as described, well made, great value! Another wonderful Ballard purchase! November 23, 2012
Rated 5 out of 5 by Very nice Outstanding fixture. Placed above stairs in new addition to complement intermediate sized ones that we placed in hall. All are very pleased with them including the workers. November 19, 2012
Rated 5 out of 5 by Worth the wait! We bought this light for our entryway. We flush mounted it and it's the perfect light for the space. Looks much more expensive than what it was! November 12, 2012
Rated 5 out of 5 by small chandeliers over island I bought 3 of the carriage house SMALL chandeliers to use over my new kitchen island. They are perfect. I love them. Very good quality November 11, 2012
Rated 5 out of 5 by This product is great This was just exactly what we had hoped it would be based on the customer reviews. The quality is excellent and the installation was easy. The carriage House Chandelier adds class to our entry way/sun porch. Would highly recommend Ballard Designs to anyone and loved the customer service. November 9, 2012
Rated 5 out of 5 by Terrific lighting option! I now have the Carriage House chandelier in all three sizes in various entranceways in my home. It is a great product - easy to install, quality in details and great looking! I also love that it has no glass to clean! October 17, 2012
Rated 3 out of 5 by Fixture We purchased two of the small fixtures for a hallway. They were pictured in the catalog as much lighter in color than what we received. They were almost black, but we still liked the look. The bracket for the first fixture we hung was defective, so we improvised. The bracket on the second fixture was intact, but we had to take it apart (not easy) so it would match the heighth of the first fixture. It took us almost an entire day to hang them, and we are not novices at this, but in the end, they look very nice. The best feature is that there is no glass, so bulbs will be easier to replace. October 7, 2012
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Product:LC558-Carriage House Chandeliers

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