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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Carriage House Chandelier - Large 4.8 5 181 181
Just the right size. I wanted the lantern look, and this was the shortest to avoid running into it, but still had a chain for a swag for a dificult installation. I also liked that it had an ample profile for its height and that it required four bulbs instead of three for brightness. November 28, 2012
Beautiful! This is absolutely gorgeous. I hung it above my round kitchen table and it looks beautiful in the kitchen. A real updated farmhouse look. Love it! November 26, 2012
Simple, but beautiful! I had this hung in my 2 story entry and the same chandelier in the smaller size in the stairwell. They look beautiful and the quality is better than expected. The design is simple and elegant. Love the color too. November 25, 2012
Attractive fixture Overall I like this light fixture. It would be nice if the finish was a little more"aged." The bar that holds the lights in the center is a little crooked, but I don't think anyone will notice it. November 23, 2012
Perfect Chandelier for Entryway Love this chandelier--it looks so cute in my cottage entryway! Product as described, well made, great value! Another wonderful Ballard purchase! November 23, 2012
Very nice Outstanding fixture. Placed above stairs in new addition to complement intermediate sized ones that we placed in hall. All are very pleased with them including the workers. November 19, 2012
Worth the wait! We bought this light for our entryway. We flush mounted it and it's the perfect light for the space. Looks much more expensive than what it was! November 12, 2012
small chandeliers over island I bought 3 of the carriage house SMALL chandeliers to use over my new kitchen island. They are perfect. I love them. Very good quality November 11, 2012
This product is great This was just exactly what we had hoped it would be based on the customer reviews. The quality is excellent and the installation was easy. The carriage House Chandelier adds class to our entry way/sun porch. Would highly recommend Ballard Designs to anyone and loved the customer service. November 9, 2012
Terrific lighting option! I now have the Carriage House chandelier in all three sizes in various entranceways in my home. It is a great product - easy to install, quality in details and great looking! I also love that it has no glass to clean! October 17, 2012
Fixture We purchased two of the small fixtures for a hallway. They were pictured in the catalog as much lighter in color than what we received. They were almost black, but we still liked the look. The bracket for the first fixture we hung was defective, so we improvised. The bracket on the second fixture was intact, but we had to take it apart (not easy) so it would match the heighth of the first fixture. It took us almost an entire day to hang them, and we are not novices at this, but in the end, they look very nice. The best feature is that there is no glass, so bulbs will be easier to replace. October 7, 2012
Great design! We have bought three of these chandelier's. This fixture is compact enough to be used without the chain and it still makes a great decorative statement while providing plenty of light. October 5, 2012
perfect Love this chandelier. Elegant and understated. Would like to order another one! September 26, 2012
Love! My foyer has an 8 foot ceilng so I needed a ceiling hugger. This was the classiest option I found. My husband says installation was easy. September 13, 2012
This chandelier met all my needs. I purchased two of these chandeliers. I have 8 ft. ceilings, so I mounted them without using the chain. They are perfect! One in my laundry room, and the other in the powder room. I love that they don't have glass, as they are easy to clean, and no glare to worry about. They are nice and bright, and yet understated. I get many compliments! By the way, one is mounted on a bead board ceiling, and the other is mounted on a painted ceiling; the same as the wall color, broken by crown molding. Beautiful! Fabulous value! September 7, 2012
Simply elegant I bought both the large and small laterns. They are both seen from my front doer. Already we have received many compliments on them. The light is diffused throughout the entire Hall and in the den area. We have traditional furniture, but I think these could go with any style September 1, 2012
Not Bronze but still good light fixture I bought this fixture bc I specifically did not want a black iron chandelier. Well, they are way more black than brown. In fact, unless you look closely, you would think they were black. That was disappointing. Otherwise, they are good looking and a good deal. August 16, 2012
Just the right touch. We got the smaller version of the chandelier, and it gave just the right finishing touch to our kitchen remodel! We wanted lighting over a large area of granite countertop, but didn't want the predictable pendant light, or a fixture that would be large and bulky. It's classy and a just a bit unexpected. Love, love it!! August 7, 2012
Beautiful lighting Looks amazing above our bar in our kitchen! Makes our kitchen complete! August 5, 2012
Looks great! I put this fixture over the table in my kitchen nook. The finish is nice and is a quality dark oil rubbed bronze look. I also like that there is no glass to clean. The only thing that bothers me a bit is that one of the "candles" sits a little crooked in the base. Overall, I would recommend it to anyone that wants this lantern look. July 29, 2012
De"light"ful. !!!!!!! Great looking fixture, it has an airy feeling with still being an elegant and sophicated. July 22, 2012
Beautiful chandelier The large chandelier is perfect for a dining room or large entryway. I imagine the small would be ideal for an entryway or hallway. The best part is there is no glass to clean. I've already received multiple compliments on it. Highly recommend as a unique chandelier option! July 13, 2012
Beautiful and Welcoming We are so happy with this lovely chandelier. It is hanging in our entry foyer and makes a beautiful welcoming statement. It goes perfectly with our traditional furnishings and the size is perfect with our very high ceilings. A wonderful choice for us! July 6, 2012
Loved this lamp for my two story foyer! The chandelier is absolutely elegant and looks perfect in our two story foyer. My husband loves that it is an open design--no more glass to clean! July 1, 2012
We Love It We've had our Carriage House Chandelier for a few weeks now and just love it! We put it in our front entryway and it really lights up the area. The installation was not too tricky and the package shipped very quickly! June 20, 2012
Very stylish and functional. Hanging two carriage house chandeliers over an 8-foot rectangular dining table is a stunning finish for a large family dining room. Very stylish and functional. Eight light bulbs provide abundant light when needed; however, for the times that reduced light is preferred, we added a rheostat to the wall switch. June 14, 2012
This carriage house chandelier can be used in so many spaces! Purchased 2 small chandeliers and 2 large chandeliers---they are perfect for our "updated" farm house. They bring much needed light to a dark bathroom and also are great for light in our butler's pantry and master bath area. Love the fact that they are glass free! Easy to clean and no worry about dust gathering on panes of glass. June 9, 2012
Beautiful in entryway! I mounted this semi-flush in my entryway with standard height ceilings. I love it! I especially like that is does not have glass which makes it easy to clean; basically just dust. Also easy to change bulbs. Quality is great. The look is fantastic! May 27, 2012
Love this fixture Love it!! Great fixture. The smallest size works great in a smaller space. April 23, 2012
Beautiful! I bought 4 of these for a large outdoor living area and they are wonderful! They totally make the space complete- April 6, 2012
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