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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Carriage House Chandelier - Large 4.7 5 136 136
Not as described description in catalogue very confusing. Had to call Ballard two times for extra parts. No shades over bulbs so very harsh on the eyes. Sales reps were very helpful in resolving the problems' September 21, 2011
Great size and features Perfect choice for my small hallway. Like the look and the ease of light bub change. Very pleased! September 22, 2011
Great update to the lighting in our home. We purchased the large Carriage House Chandelier for our 2 story entry/foyer and we truly love it. The dimensions and quality were what we had hoped for. Often times when purchasing an item through the internet or catalogues you can be disappointed with the actual item. This was not the case with this chandelier. April 2, 2011
The product is good quality. The Carriage House light is just as it is pictured in the magazine. I got the larger one for a medium size foyer it looks great. Very clean and with an understated elegance. April 2, 2011
Carraige House Chandelier The carriage house chandelier was perfect over our breakfast room table. It is ageless as it fits perfectly for an older home, our 1970's house, or a modernsetting. March 17, 2011
This product was better then I thought it would be! New but has an old feel, I purchased the larger chandelier in the cream finish & I LOVE it. It is in our entry and is just the right size. Fast delivery too. March 19, 2011
Nice Arrived promptly. Looks good, just like in the catalog. This is my second one. The first has been on my Christmas list for years, and my grown daughter just gave it to me. It's for my entry way. Updated the whole thing by getting rid of the popcorn ceiling , added small crown molding and a new, deeper color, running wiring for second fixture. See attached February 16, 2012
Perfect lantern for a small kitchen peninsula Excellent quality for the price. We just completed renovation of an older, smaller home, and the scale of this lantern is perfect. It completed our kitchen's old world style. We added a dimmer and used frosted "tipped" candelabra bulbs, which allows for task lighting as well as setting a mood. My husband has installed plenty of lighting, but this was by far the easiest installation ever. Very happy with our purchase! March 16, 2012
An elegant and practical fixture This is an exceptionally tasteful chandelier. It offers excellent light and a real touch of elegance to our barrel vaulted ceiling entry. Our electrician installed it on a dimmer switch so we can soften the light as we desire. We have several wrought iron chandeliers in the residence and this piece coordinates nicely. March 1, 2012
This hanging light fixture is evident quality The hanging fixture made an otherwiise uninteresting small entry space elegant and inviting. Delighted !! December 19, 2011
Not Bronze but still good light fixture I bought this fixture bc I specifically did not want a black iron chandelier. Well, they are way more black than brown. In fact, unless you look closely, you would think they were black. That was disappointing. Otherwise, they are good looking and a good deal. August 16, 2012
Gorgeous chandelier in the perfect size! We were looking for a small foyer chandelier in oil-rubbed bronze and picked this one. We had previously purchased a Ballard chandelier and were extremely happy with it. We were really sold when I magnified its picture on-line and could see every beautiful detail. It's real iron, great quality and the lack of glass is a real plus. The dual mounting kit makes it very versatile. We chose to hang it with a chain. It's perfect! September 22, 2011
Great light, excellent price. I am more than happy with my purchase. This light looks great in my entry way. It's of excellent quality and my husband had it installed in under an hour (from opening box to hanging). I recommend it. November 26, 2011
This is my 4th time ordering this chandelier! I'm an interior designer and this chandelier has found it's way into 4 different homes {including my own} that I have worked on. It is just the right size for foyers--not to mention, it looks fantastic. I always look for other options, but always come back to this one. Love it! April 25, 2011
Love! My foyer has an 8 foot ceilng so I needed a ceiling hugger. This was the classiest option I found. My husband says installation was easy. September 13, 2012
Exactly as expected We ordered this chandelier for our nursery and it is exactly what we expected. It is easy to install, great quality, and looks adorable in the room! February 2, 2012
Looks beautiful in our home We love the design and are very happy with the quality. We bought two and hung them in a hallway which has a ten foot ceiling, using the chain mount instead of the ceiling mount. We used about 12 inches of chain on each and they look great. The mounting hardware was perfect and the lamps were easy to hang. September 30, 2011
This chandelier met all my needs. I purchased two of these chandeliers. I have 8 ft. ceilings, so I mounted them without using the chain. They are perfect! One in my laundry room, and the other in the powder room. I love that they don't have glass, as they are easy to clean, and no glare to worry about. They are nice and bright, and yet understated. I get many compliments! By the way, one is mounted on a bead board ceiling, and the other is mounted on a painted ceiling; the same as the wall color, broken by crown molding. Beautiful! Fabulous value! September 7, 2012
perfect Love this chandelier. Elegant and understated. Would like to order another one! September 26, 2012
Beautiful fixture I recently did some cosmetic remodeling to my home and replaced my foyer fixture with the large size carriage lantern and loved the fact that it was open, airy, easy to change bulbs. It has presence but is not overly ornate. Less is almost always MORE. In fact I loved it so much I replaced all those dome shaped (builder grade) ceiling mount fixtures in my hallways upstairs and downstairs with the smaller carriage lantern in bronze, and what a difference it makes. This fixture can be ceiling mounted or dropped. Lots of versatility of options. Very pleased and would recommend it to anyone looking for a classy change. March 18, 2011
Lovely Foyer Light I ordered this fixture and the 6 light Talia fixture. This was hung in my foyer and the Talia fixture, with silk lampshades was hung in my dining room. They work perfectly together. What I really like is that this fixture is not encased in glass, which makes this unique. My electrician had absolutely no problem hanging either of these fixtures (but had problems with a light I ordered from another source). I absolutely love this light! September 10, 2011
Great style I love the look of this chandelier. It can be installed hanging on a chain or in a semi-flush mount configuration - exactly what I needed since I put it on a stairway landing with a rather low ceiling. Installation was pretty simple; the directions were clear and all the parts were as they should be. The open design also makes for easy cleaning. March 16, 2011
Great purchase in quality and price I love ALL the Ballard lighting fixtures I recently installed throughout my home. I purchased two Carriage House chandeliers, one Talia chandelier, and one Cambria chandelier. Each was perfect for their location in style, color, size, and function. Thank you for the crowning touch on my remodel! April 2, 2011
This lighting fixutre looks great in our foyer We bought a home that had been built in the 60s and are updating it. The Carriage House Chandelier looks perfect in our foyer and goes well with our tranditional look. We love it. Thanks for offering such great products that are also affordable. March 16, 2011
Love it!! I love my new hall light fixture!! However, I wish they hadn't put the light bulb watt info on the candle stem. You can't take it off without tearing the paper, and it doesn't look that nice. March 16, 2011
great quality and value This is beautiful and of good quality materials. It blends well with my antique iron pieces and is the perfect size for over my kitchen table. Ballard continues to please! March 16, 2011
Beautiful... I bought the first carriage house chandelier for my own home and was so impressed I purchased another one for my daughter's home and she loves it! March 17, 2011
Great Quality I have purchased three of these laterns in cream for a home we are currently remodeling. Love the look and quality. April 4, 2011
This is a great looking light fixture I love this light! It's in my entry and it looks fantastic and throws off a ton of light. It works perfectly with my eclectic decor. March 16, 2011
awesome product! I ordered one for my kitchen, loved it so much, I ordered one for my foyer. Lots of style to it! March 16, 2011
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