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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Carriage House Chandelier - Large 4.8 5 182 182
Beautiful! I bought 4 of these for a large outdoor living area and they are wonderful! They totally make the space complete- April 6, 2012
Great service, beautiful product! The small chandelier looks great in our back entry. Love that there's no glass to get dirty and catch bugs! The fixture came quickly and was easy to install. April 5, 2012
Perfect lantern for a small kitchen peninsula Excellent quality for the price. We just completed renovation of an older, smaller home, and the scale of this lantern is perfect. It completed our kitchen's old world style. We added a dimmer and used frosted "tipped" candelabra bulbs, which allows for task lighting as well as setting a mood. My husband has installed plenty of lighting, but this was by far the easiest installation ever. Very happy with our purchase! March 16, 2012
Love this light fixture! This chandelier looks perfect in my keeping room over a round antique cherry breakfast table. I love to mix old and new and this fixture blends the two beautifully. The wrought iron gives it the feeling of an antique, yet the design is simple, clean, and traditional. I loved it so much that I ordered the smaller size for my master bedroom. I did a ton of research before deciding on this fixture and there's no comparison in terms of the quality of the product at such a reasonable price. March 14, 2012
I love the new foyer chandelier We just installed this small carriage house chandelier this week and it looks fabulous! The fixture is beautiful - high quality, very well made and easy to install. And when it's turned on, it makes a beautiful criss cross shadow on the ceiling that gives it even more character! March 11, 2012
An elegant and practical fixture This is an exceptionally tasteful chandelier. It offers excellent light and a real touch of elegance to our barrel vaulted ceiling entry. Our electrician installed it on a dimmer switch so we can soften the light as we desire. We have several wrought iron chandeliers in the residence and this piece coordinates nicely. March 1, 2012
Nice Arrived promptly. Looks good, just like in the catalog. This is my second one. The first has been on my Christmas list for years, and my grown daughter just gave it to me. It's for my entry way. Updated the whole thing by getting rid of the popcorn ceiling , added small crown molding and a new, deeper color, running wiring for second fixture. See attached February 16, 2012
Exactly as expected We ordered this chandelier for our nursery and it is exactly what we expected. It is easy to install, great quality, and looks adorable in the room! February 2, 2012
This product was exactly as described and pictured in the magazine. The chandelier was a perfect gift for my parents this past Christmas. Unfortunately it came with missing parts and I had to make calls to customer service to have the parts mailed to me. On the plus side, it was delivered sooner than the date given. On a whole I was pleased with the product and the service I received. January 14, 2012
Well constructed piece, looks exactly as pictured. The Carriage House chandelier worked beautifully in a kitchen renovation for my clients farmhouse. As always shipment was only a few days and installation was no problem. Thanks Ballard. January 7, 2012
Simple and Elegant We love our Carriage House Chandeliers. Great style at a great price. January 1, 2012
This hanging light fixture is evident quality The hanging fixture made an otherwiise uninteresting small entry space elegant and inviting. Delighted !! December 19, 2011
I like it - good size. Will order another one for back hall. Good size - I will order another one for back hall. December 19, 2011
simple, elegant, versatile and perfect scale The carriage House chandelier is lovely and not overpowering. The no-glass feature makes it a low maintenance fixture. It is versatile as you can use it either as a chandelier over a dining table, or hung in a high ceiling foyer or semi-flush mounted ielsewhere. I have gotten a lot of compliments about mine. December 2, 2011
Better than I expected. I bought the carriage house large chandelier for my foyer and the small one for the bedroom. I love them both. My husband even thinks they both make a big difference to the respective rooms. December 2, 2011
Great light, excellent price. I am more than happy with my purchase. This light looks great in my entry way. It's of excellent quality and my husband had it installed in under an hour (from opening box to hanging). I recommend it. November 26, 2011
Charming The Carriage House Chandelier is a beautiful jewel above my sink! November 17, 2011
Exceptional value, exceptional quality I purchased this lantern to hang in our open staircase. I ended up using it over my white kitchen table because I liked the casual look better. The lantern is absolutely charming and beautiful quality. I love that there is no glass to clean. However, I am wondering if that made it a little too informal for my staircase. Don't be afraid to order the large lantern. It looks great over my round table. I think it would blend nicely with any hardware and colors. November 7, 2011
Fabulous style. Great value. Bought the large lantern for a two story landing and 3 of the smaller ones for my standard height hallways. The large has enough detail and presence to command attention in the two story space, while the smaller ones are just right in the halls. Don't know any other fixture that has this versatility plus fabulous style for this price! Another coup for Ballard Designs. September 30, 2011
Looks beautiful in our home We love the design and are very happy with the quality. We bought two and hung them in a hallway which has a ten foot ceiling, using the chain mount instead of the ceiling mount. We used about 12 inches of chain on each and they look great. The mounting hardware was perfect and the lamps were easy to hang. September 30, 2011
Gorgeous chandelier in the perfect size! We were looking for a small foyer chandelier in oil-rubbed bronze and picked this one. We had previously purchased a Ballard chandelier and were extremely happy with it. We were really sold when I magnified its picture on-line and could see every beautiful detail. It's real iron, great quality and the lack of glass is a real plus. The dual mounting kit makes it very versatile. We chose to hang it with a chain. It's perfect! September 22, 2011
Great size and features Perfect choice for my small hallway. Like the look and the ease of light bub change. Very pleased! September 22, 2011
This product has great design Looks amazing in our hallway! It adds the perfect amount of lighting! September 21, 2011
Not as described description in catalogue very confusing. Had to call Ballard two times for extra parts. No shades over bulbs so very harsh on the eyes. Sales reps were very helpful in resolving the problems' September 21, 2011
The look is great This chandelier is absolutely perfect in my small breakfast nook. The design even matches the fabric on my cushions. My only complaint was the adhesive warning label on the sleeve of one of the bulbs. When I tried to remove it, it pulled off the paper covering of the sleeve. Since it was damaged, I purchased four new sleeves in the same color that had fake candle wax dripping and it made the chandelier look even more authentic. September 20, 2011
Lovely Foyer Light I ordered this fixture and the 6 light Talia fixture. This was hung in my foyer and the Talia fixture, with silk lampshades was hung in my dining room. They work perfectly together. What I really like is that this fixture is not encased in glass, which makes this unique. My electrician had absolutely no problem hanging either of these fixtures (but had problems with a light I ordered from another source). I absolutely love this light! September 10, 2011
This product is unique and quite a "topic for conversation"! I am so pleased with my Carriage Chandlier, and everyone who sees it just loves it too! And the best part, there is no glass to clean. This chandelier is in a class of its own! Rita Clarksburg, WV September 4, 2011
Versatile style, great value. Love these: They have a high quality, lantern look without the heaviness. The smaller ones are airy, and hang high enough for standard height hallways, yet the large commands attention over a two story tall landing. Great design, great value. August 18, 2011
Goof or just awful I generally love Ballard, but was totally disappointed in this purchase. I am a professional decorator, and purchased this piece for a fast-paced hotel remodel. When we went to install it, it was missing all of the pieces that would enable us to actually hang it from the ceiling. The chain was there, of course, but some of the essential pieces that were not easy to replace were missing. I had to re-order a replacement from another vendor, and I am definitely sending this piece back. So disappointed! July 10, 2011
Love It I got the small version. I have it hanging as a pendant in front of our hall tree bench in our entry area. The oil rubbed bronze looks great in front of the cream paint. I also put the flicker bulbs in it which gives it alot of character. June 16, 2011
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