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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Carriage House Chandelier - Large 4.7 5 136 136
Great service, beautiful product! The small chandelier looks great in our back entry. Love that there's no glass to get dirty and catch bugs! The fixture came quickly and was easy to install. April 5, 2012
Simple and Elegant We love our Carriage House Chandeliers. Great style at a great price. January 1, 2012
I like it - good size. Will order another one for back hall. Good size - I will order another one for back hall. December 19, 2011
This product is unique and quite a "topic for conversation"! I am so pleased with my Carriage Chandlier, and everyone who sees it just loves it too! And the best part, there is no glass to clean. This chandelier is in a class of its own! Rita Clarksburg, WV September 4, 2011
perfect for small space I purchased the smaller size for our butler's pantry area and it is the perfect size for that space. July 17, 2013
Simply beautiful This chandelier is perfect for my library/office. I looked for a long time trying to find something large but simple to fill the vaulted ceiling in that room. It is a large fixture but not bulky and has a lovely airy feel to it. It hangs in front of a large window and really makes the room. Fixture was simple to hang. Can either be mounted close to the ceiling with the rod or hung from a chain. Quality is very good considering the price. I plan to get two more of the smaller ones to go in my upstairs hallway. A great choice, highly recommended, and no glass to clean is a bonus! May 24, 2013
LOVE Love this chandelier! I put it in a small foyer and it was just what it needed to add style to the space. I have a spot already picked out for another one. June 20, 2013
Glad I bought this lighting! Having an older home with uneven junction boxes made this chandelier a little bit of a challenge to install. We are using it as a semi flush mount. It appeared crooked at first but once we figured out how far we needed the screws to hang down to attach the fixture we were satisfied with the results. I am very glad there isn't any glass to keep clean. I love the lantern look about it. It is fairly light weight which is fine with me considering we have old plaster ceilings. We are using this in our master bedroom and looks quite charming. If I had an installer, I would have given 5 stars. January 2, 2013
Carriage House Chandelier I'm very pleased with my chandelier. I've looked at different ones in your catalog over several months and finally purchased this one. I have several pieces of barley twist furniture and especially like the openness of this chandelier. May 5, 2013
Chic! Great looking fixture. Has not hang it yet but will be a beautiful addition to our butlers pantry. Will recommend this product. April 10, 2013
simple, elegant, versatile and perfect scale The carriage House chandelier is lovely and not overpowering. The no-glass feature makes it a low maintenance fixture. It is versatile as you can use it either as a chandelier over a dining table, or hung in a high ceiling foyer or semi-flush mounted ielsewhere. I have gotten a lot of compliments about mine. December 2, 2011
Easy to install and looks great. the fixture was easy to install, very attractive in the area we installed it, and works very well. Great purchase. March 30, 2013
Love this fixture Love it!! Great fixture. The smallest size works great in a smaller space. April 23, 2012
Fabulous style. Great value. Bought the large lantern for a two story landing and 3 of the smaller ones for my standard height hallways. The large has enough detail and presence to command attention in the two story space, while the smaller ones are just right in the halls. Don't know any other fixture that has this versatility plus fabulous style for this price! Another coup for Ballard Designs. September 30, 2011
Excellent Great quality and good price. I am an Architect and this was for my home. I am impressed by the quality. Worked great over kitchen banquette table. Would be even better if they included a sock to cover chain even still it looks great. January 25, 2013
Great looking piece. Very nice looking and well made. I get a lot of compliments on it. January 19, 2013
Beautiful lighting in a small space I love my new chandelier. It's the perfect size for the space, and has such a subtle sophistication in my newly remodeled kitchen. I was so happy to find this after looking everywhere! December 7, 2012
Just the right size. I wanted the lantern look, and this was the shortest to avoid running into it, but still had a chain for a swag for a dificult installation. I also liked that it had an ample profile for its height and that it required four bulbs instead of three for brightness. November 28, 2012
Carriage House Chandelier I love my Carriage House Chandelier - I have searched for just such a light fixture for my foyer for quite some time and found it at Ballard. December 5, 2012
Simple, but beautiful! I had this hung in my 2 story entry and the same chandelier in the smaller size in the stairwell. They look beautiful and the quality is better than expected. The design is simple and elegant. Love the color too. November 25, 2012
Attractive fixture Overall I like this light fixture. It would be nice if the finish was a little more"aged." The bar that holds the lights in the center is a little crooked, but I don't think anyone will notice it. November 23, 2012
Beautiful! This is absolutely gorgeous. I hung it above my round kitchen table and it looks beautiful in the kitchen. A real updated farmhouse look. Love it! November 26, 2012
This product is great This was just exactly what we had hoped it would be based on the customer reviews. The quality is excellent and the installation was easy. The carriage House Chandelier adds class to our entry way/sun porch. Would highly recommend Ballard Designs to anyone and loved the customer service. November 9, 2012
Perfect Chandelier for Entryway Love this chandelier--it looks so cute in my cottage entryway! Product as described, well made, great value! Another wonderful Ballard purchase! November 23, 2012
Very nice Outstanding fixture. Placed above stairs in new addition to complement intermediate sized ones that we placed in hall. All are very pleased with them including the workers. November 19, 2012
Worth the wait! We bought this light for our entryway. We flush mounted it and it's the perfect light for the space. Looks much more expensive than what it was! November 12, 2012
Beautiful! I bought 4 of these for a large outdoor living area and they are wonderful! They totally make the space complete- April 6, 2012
Special Lighting I love these lights. I ordered the larger and smaller one in the lighter color. I hung the large light above of my island and the smaller one above my kitchen sink. It is a perfect balance for my kitchen because I have a chandelier above my breakfast table. Just couldn't be happier with how they look. They were easy to install also and a special part of my kitchen. March 22, 2011
Goof or just awful I generally love Ballard, but was totally disappointed in this purchase. I am a professional decorator, and purchased this piece for a fast-paced hotel remodel. When we went to install it, it was missing all of the pieces that would enable us to actually hang it from the ceiling. The chain was there, of course, but some of the essential pieces that were not easy to replace were missing. I had to re-order a replacement from another vendor, and I am definitely sending this piece back. So disappointed! July 10, 2011
Perfect chandelier with good lighting and a little different look. I had been looking in lighting stores and catalogs for some time for the perfect fixtures for a long hallway and front foyer. I wanted something a little different not just like everything else you see everywhere. When I saw this chandelier I thought it would be perfect for both, so I purchased two of them. They are exactly what I wanted and I am very pleased with both the workmanship and appearance. They were easy to install and I have already received many compliments on them. March 16, 2011
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