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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 230 reviewers.
Rated 2 out of 5 by Nice fixture if you're a DIY person Light fixture received looks black, not bronze, from a few feet away which I guess is o.k. Candle sleeves which are plastic, not metal like my other quality fixtures, were dark gold, instead of off white, like pictured. Pounded long nails into 2 x 4, and spray painted candle sleeves heirloom white. The six lights of my extra large fixture were not symmetrical and could not be adjusted by turning center rod which can normally be done. Handy husband had to remove bottom, wiring and two bolts. Upper one allowed the spacing of the arms of lights to be adjusted evenly. If you're fuzzy like me, and not handy, this is not the fixture for you. September 30, 2014
Rated 5 out of 5 by Beautiful in my foyer! We ordered this light in X large and I was a bit nervous that it would be too large. However, I have a two story ceiling in my foyer and when the electrician installed it, I was thrilled! With the 6' of chain supplied, it hung at the perfect height. We have had lots of compliments, and the amount of light is just perfect. September 19, 2014
Rated 5 out of 5 by Great design for today's clean-lined but traditional decor. First admired these chandeliers at a friend's mountain home and decided to use them in my home. I used two small ones over my kitchen island and one large over my round breakfast table. Wonderful look, sure and use lower wattage bulbs or they can be a little glaring. I had a dimmer installed for the breakfast table one. September 17, 2014
Rated 5 out of 5 by Pretty and classic design. I'm doing some updating and this fixture is just what my bedroom needed. It would also look great in a foyer or kitchen. It's well made and a perfect choice for me. September 13, 2014
Rated 5 out of 5 by Beautiful Fixture I love this light fixture! Unfortunately, we were not able to have ours hang by the chain due to only eight foot ceilings. My husband did not want to give our sons any reasons to try to make them swing!! They do not sit flush with the ceiling however, a little lopsided I guess you could say. Not any fault of the fixture but due to the wonderful electricians when our home was built. Something to do with the "mounting box" in the ceiling? Our previous light had only one mounting bracket where as this is a double bracket. Anyway, we will have to figure out something to wedge between the ceiling and light fixture that is safe and unnoticeable. Still a beautiful light!! September 9, 2014
Rated 5 out of 5 by Lovely. I'm really happy with this chandelier. It was priced well and works nicely in my entry way. It's distinctive but has a smart simplicity. Looks exactly as pictured; no surprises. September 6, 2014
Rated 5 out of 5 by Looks great over my kitchen sink I had originally purchased this light fixture to replace one over a door in a small entryway. After receiving it, I changed my mind and decided to place it over my kitchen sink. I love it and will be buying another one for the door. Not too bulky looking. August 4, 2014
Rated 5 out of 5 by perfect over kitchen table I have the extra large fixture and it is a perfect size for placing in a breakfast nook. And the six lights provide plenty of light in a fairly large kitchen. LOVE it. July 27, 2014
Rated 4 out of 5 by Small ceiling mount option Awesome price so I bought 8 of the small ones to replace dated brass ceiling mounted hallway lights. My husband said the installation wasn't too bad but it was not an easy start because there is no conversion kit to remove the chain and directly mount. In the end they look great. We are considering changing the bulbs to Edison style bc it's too bright with 4x60w bulbs. Take into account the different diameter of coverage, I had lines from the old lights covering a larger area than these. July 20, 2014
Rated 5 out of 5 by Beautiful fixture Love the size and look of this chandelier-well made,sturdy. July 15, 2014
Rated 5 out of 5 by Excellent quality for the price Have been looking for several years for an updated, but traditional, fixture for my colonial home with 8 foot ceilings. The small lantern is just the right size for my hallways. It has presence but does not hang too low. My husband found them easy to install, well made, good quality, with clear directions. We bought three and put them all up in an afternoon. So pleased with this lighting upgrade! July 13, 2014
Rated 5 out of 5 by This chandelier is better than anticipated. We are very happy with our new chandelier. Quality fixture that was easy to install and it looks just beautiful. July 13, 2014
Rated 5 out of 5 by Great value - Great quality This is the fourth carriage house chandelier I have purchased from Ballard. I have three in the small size and one medium. It's a timeless style that provides lots of light and easy maintenance. I do think the shipping and handling costs s/b lower given that you always have to wait weeks to get this item. Clearly Ballard takes pre orders when this item goes on sale. Would be nice to get a shipping concession when waiting weeks for delivery. July 12, 2014
Rated 5 out of 5 by Beautiful, timeless great value I purchased 4 large and 2 small carriage house chandeliers and they are just perfect for updating our very traditional home. They are beautiful, fit in just about any decor and are a terrific value. June 15, 2014
Rated 5 out of 5 by Nice This is going up in new construction and blends nicely with the other fixtures, iron feels substantial. Finish as pictured June 13, 2014
Rated 5 out of 5 by Great light; great price We bought the large chandelier for our upstairs hallway which is decorated with Native American art. It fits perfectly and casts a very nice interesting light on the walls. It is weighty and expensive looking, but light and airy at the same time. Easy to install. Perfect for our needs. June 13, 2014
Rated 5 out of 5 by Love it! I purchased the chandelier to go over my eat-in kitchen table. I am changing my decor to rustic farm house and this is a perfect addition. I put 25 watt bulbs in it and it is the perfect amount of light. This was my first purchase from Ballard Designs but it will not be the last. June 13, 2014
Rated 5 out of 5 by Very pleased The item came well packaged with no damage of any sort. Installation was straight forward as it was already configured for a direct mount to the ceiling which is how we wanted to install it. Plenty of chain was included if that's the way some would want to install it. All components seemed of good quality, better overall than others we have purchased in the past. One minor issue was that the sticker on one of the ivory cover tubes pulled off part of the finish when we tried to remove it. The sticker was a warning not to exceed 60 watt bulbs. Perhaps it was not meant to be removed but it would look unsightly if left on. Fortunately the blemish on the tube could be turned away from sight. June 4, 2014
Rated 5 out of 5 by Carriage House Chandelier- Small Have not had a chance to have the chandelier hung yet, but overall was very impressed with it. Very nice and great quality. Can't wait to get it hung!! June 1, 2014
Rated 5 out of 5 by Beautiful in person! I wasnt sure about the size, but it turned out to be perfect for my kitchen. You will love it! May 30, 2014
Rated 5 out of 5 by Great Light Fixture Timeless design elements and appears to be a quality product. I went and purchased more the day after this one arrived. May 12, 2014
Rated 5 out of 5 by This chandelier is just what I wanted ! The small Carriage House Chandelier is the perfect size for my foyer. I have looked for a long time for the perfect size and color and this one is perfect. May 11, 2014
Rated 5 out of 5 by Nice light I was contemplating purchasing this light for quite awhile. I especially like there's no glass - one less thing to clean, and it also gives it a casual look which is what I wanted. The large works perfectly in my sun room. Purchased on sale which made it even better! May 8, 2014
Rated 5 out of 5 by These look fantastic over my island! Ordered 3 small to go over my kitchen island and they look fantastic! I love how they are open with no glass on the sides. Everyone asks where I got them & when I say Ballard Designs we all agree what a great resource Ballards is for outstanding decor! May 7, 2014
Rated 5 out of 5 by sinple and beautiful I love this fixture. Its in my kitchen and it makes it look real cozy and vintage. May 2, 2014
Rated 5 out of 5 by This chandelier has a delicate presence but shows so well. This item fit perfectly in our English Tudor home. Easy to install and beautiful but simple presence. May 2, 2014
Rated 5 out of 5 by Better Than Expected! Recently purchased the medium size as well as the small. Both look perfect now that they are hung. I agree that the light they cast upon the ceiling is nice. Just adds to my enjoyment of them. My husband is an electrician and said they were easy to hang and made well. Best part...I was lucky enough to have found them when they were on sale. Will buy two more if/when they go back on sale in future for other rooms. I know I will be making other purchases as well now that I have found Ballard. April 16, 2014
Rated 3 out of 5 by It's beautiful! Love, love this over my kitchen island. Size large is perfect over a 5 ft. island. The color is dark, but it's not black as some other reviewers have stated. It's truly oil rubbed bronze even though it is on the dark side. The reason I only gave this a 3-star rating was the installation. We had to drill the holes larger in the ceiling bracket to match the decorative screws that hold the plate against the ceiling. Made a simple installation take way too long. April 3, 2014
Rated 5 out of 5 by Classic Style but no glass to clean I love this chandelier. Traditional look but no glass to clean. I ordered the large and have it hanging in a stairwell that doubles back on itself. It's big enough to make an impression but it's openness keeps it from being too heavy looking. I could not be happier. The quality of this product and the ease of dealing with the company has encouraged me to buy a few more products there. Great transaction. April 2, 2014
Rated 5 out of 5 by Perfect foyer light I love this light. We searched in and out of stores and many on-line stores as well for a foyer light. This by far is the best of the best. The perfect size, and it has a welcoming ambiance when coming into our foyer. We had to wait for the back order, but it was WELL worth the wait. Also, the Customer Service people are the best as well, very helpful and thoughtfl. Thank you Ballard Designs March 26, 2014
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Product:LC558-Carriage House Chandelier - Large

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