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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Capri Chair 4.5 5 12 12
Looks great and comfortable too! Love this chair, bought it to go in a beach house and it looks amazing and much more expensive. I did swap out the lumbar pillow for one with some color just to give it a pop. Very versatile would fit in with lots of different decors. January 16, 2014
beach haus vibe Slightly disapointed in the size/scale; it is smaller than I would have liked, and the ivory cushion color has more creamy yellow undertone than it as it appears online. Wicker is sturdy and sits firm. February 18, 2013
good looking chair I was looking for a weathered grey chair and found just what I wanted. Very good quality, plenty of seat room. I only wish you could purchase other colors of slipcovers without the pads. January 6, 2013
Great Style, nicely price I picked this chair b/c it matched modern elements with an organic/nature look that I'm going with in my home. The chair color has grey/brown overtone and is beautiful. Because there are no springs as with ulpholstery AND there is a flat board underneath the cushion, when you sit down you plump down, instead of bounce. To fix that, I"m having the cushions reupholstered and requesting they firm up the batting. Even without the relphostery my husband and I sat in the chair for about 2 hours and was fine, so I'm sure they will be even better with the cushions beefed up and in a nice grey linen fabric. I can't wait!!! July 15, 2012
Great chairs These chairs look great in my screened in porch. They are also very comfortable. I just wish the fabric came in more color options. July 11, 2012
Easy Assembly~High Quality~Quick Delivery Love these chairs! Ordered two chairs located in our gathering room next to the fireplace. The size is perfect for this space. The rattan color is a mix of sand and gray. Exactly matches the Marguerite bar stools we also ordered. I'm 5' 2" and found the chair not as comfortable (but comfortable with an ottoman). My husband is 5' 11" and found the chair very comfortable. The cushions provide ample padding, tight fit, removable for washing. Very cute if your going with a cottage and/or beach theme. Our only regret...we didn't order the ottoman. January 21, 2012
Everything Expected and MORE I waited and waited to order these chairs until they went on sale. They are perfect in my nautical bar setting. The bolster pillow is perfect for your back, and easily removed if you wish to sit further back in the chair. I ordered the cushions in "Spa" to match the "Spa" drapes in the bar area. Just beautiful. Looks exactly as I imagined and even better! January 11, 2012
Great Chair with potential This chair is sturdy and attractive. The cushions are well made, but I think the plain off white canvas detracts from the beauty of this chair. That was okay for me, since I planned on covering them anyway. The cushions are a simple rectangular shape and it was easy to make my own covers for them in fabric that matched my other furniture. The chair looks fabulous now, and I am very pleased. I wouldn't say it is 'deeply comfortable', but it is firm and perfect for an occasional/accent chair in my living room. Consider covering these cushions for a custom look! December 15, 2011
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Product:SC425-Capri Chair
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