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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Cane Daybed 4.3 5 20 20
Beautiful addition to playroom/guest room I purchased this daybed to add seating to our playroom and provide more comfortable accommodations for our guests. I ordered the antique white finish and it looks even more beautiful than in the pictures. It was delivered faster than expected by CEVA. They called prior to delivery to set up a drop off time and carried the three boxes into our main room. The daybed was easy to put together. I took my time and completed it in two hours. I wound up using a drill to tighten things up when I was done. The daybed consists of three main wood/cane pieces which compose the back and two sides. In addition there is a metal structure that supports the bed. The bed support is slightly adjustable to accommodate any irregularities in the bed's construction. I did not purchase the trundle option. Instead I will be using a pop-up trundle underneath. I plan on joining the mattresses on the bed and trundle to make a king sized bed when couples visit. August 29, 2011
Pretty bed; able to assemble solo. I just received the Cane Daybed yesterday. As an fyi, I am a single female and put the bed together by myself. It took me about an hour and a half. Tips: 1) I agree with the reviewer that said it helps to have 2 people. I was fine to do the entire bed by myself UNTIL I had to attach the metal frame to the daybed. Trying to put the screws/rubber washers in while holding the frame up would have been impossible if I did not have some smaller squat objects to lean the frame on...even with this, I was essentially holding the metal frame up with one hand. To finish, I actually turned the bed on its side in order to connect the other side of the frame. 2) Might just be me but when I was assembling the daybed, the instructions say, "no 'spring mechanism' included"....I was freaking out...if not included, how was I going to complete the bed?! By googling it, I realized the term meant the metal frame, which comes with its own instructions and hardware. Just an fyi in case you are worried you have not received all the pieces. As with all Ballard purchases, I think it is pretty and looks nice in the room. I was a little disappointed that the frame is so light...I had hoped it would be sturdier and I hope it lasts, though the majority of its use will likely be my 2 12-pound dogs while I craft in my craft room. March 14, 2014
Poor quality Very disappointed with the quality of the woven cane. The caning on the bed chips so easily that we are going to have to re-stain it. This occurs by simply making the bed and moving the pillows. I have had a few cane pieces before and this has never happened. February 25, 2014
Excellent Quality I was so pleasantly surprised when my daybed finally arrived. It was much prettier and nicer than in the photos. It's construction is high quality and solid. The color is much nicer than pictured, more white, not as much brown as shown. Love it! Worth the wait. January 19, 2014
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Product:MB092-Cane Daybeds